Was a bit hesitant on keeping up with Kinetico!! But your two service techs ( Justin and Hannah)went above and beyond what I was expecting!! They spent so much energy and information related to my issues , making it a pleasant experience. Like I gained two new friends. Plus explained how a different service should take care further issues. Definitely would like to see them for my next service!!! Even got my wife back on board. Thanks again. Pete Hayes
Aquarius came out this morning and replaced two toilets and did some plumbing work downstairs all in one morning. The plumber, Joe, was efficient, answers questions, provided helpful information, and was very friendly and personable. I will DEFINITELY use Aquarius again.
After months of high water bills and feeling itchy, the Aquarius team came to the rescue. My 25 year old kinetico softener finally gave up and was constantly cycling. At the end of the service call we realized the old unit wasn't worth repairing. They sent out a salesperson the same day, providing a great range of options to fit my price point. My new softener arrived early so we were able to move up the install date. Install was flawless and we're back to having the softest water ever. I'm super happy with every interaction I've had with the Aquarius team. They are all super friendly, knowledgeable, and professional. I rarely leave reviews and only leave them when I'm really impressed. That's definitely the case with this company.
First, Aquarius responded to my interest in an RO system promptly. After deciding to commit to their solution, the installation, Including a water softner solution, it was scheduled the same week. Michael was the installer and he called when in transit and arrived right on schedule. We went over the work to be done and the placement of the equipment with only one issue that arose. The RO and water softener installation would not be a problem, but plumbing for the outdoor outlets would require additional material and labor, not included in the quote. I was looking forward to using the outdoor faucets without switching the system over. We elected to continue with the installation and Michael kept us informed throughout the day of his progress and completion time. He had everything cleaned up and provided us with a review of the system. To date, we are very pleased with the system and want to thank Michael for a great install. My only recommendation to Aquarius would be to take an additional step, during the initial meeting possibly, and physically look at the plumbing to ensure the quote covers all the materials to meet the customer request.
The techs are always very cordial, explain what they are doing, and in and out as quickly as makes sense. Having said that, I’ve never felt that they rushed through their work.
We have had our Aquarius services longer than a decade. During this time, the equipment has never failed us, but more importantly we have received absolutely outstanding customer service anytime we have needed anything. Today was no different, Wyatt came to our house to do our periodic inspection and was able to help troubleshoot a problem and find a solution the very same day. The entire time he was here, he kept his workspace, clean and orderly, and he was very polite and respectful of our home. The shocker came when he was about to leave and told me this was his fifth day On his own! Very impressed, not only with him as a person, but the quality of employees that come out out of Aquarius. Highly recommend this company.
I had an old furnace that was on its last legs and needed to be replaced ASAP.Day one: Service Tech arrived 2 hours after initial contact with Aquarius. Sales Rep arrived within an hour of the request. Deal was made and installation appointment scheduled for the NEXT DAY!Day two: Contacted by the installation team at 7:00 am. Arrived at 7:30. Finished up by 2:30.All of the staff that I dealt with were friendly, professional and great to work with. They explained everything very well. I was expecting to wait 2-3 weeks for a new furnace and A/C. This was all done inside of two days. I would 100% recommend Aquarius to anyone needing any type of home service.Tall Mike, Mike Sippel, Chris Oigard, Dave and Luke it was great to work with you. Thanks for everything!Oh, they like dogs too.
Thanks to Andrew (water system), Josiah and John (Plumbers), Mike (HVAC maintenance), Thomas (HVAC Tech), Brad and Jeff (HVAC Installers)! Everyone went the extra mile to be helpful, provided excellent service and high quality work. Thanks for making an unexpected situation less painful. Well done everyone!Update: had electrical panel upgraded - all of the electricians were professional but friendly, provided great customer service and did a superb job. Thanks to David, Eric, Mao, Luke and Nate for their hard work.
He replaced drinking water system filters, disinfected it and tested water.he was very professional and let us know what parts needed to be replaced and completed the work.
Josiah was on time, friendly, and did the work we expected to do. Additionally evaluated our water heater and solved our potential problems. He also helped us purchase a new water heater to replace our 18 year old unit . We are extremely happy with Josiah’s service .
Mike was on time with good communication . Even brought his own door mat ! And wore shoe coverings...very pleasant and friendly. We had an issue with water not being soft when it should have been, and he did some exploring and found a few issues then gave us recommedations and options. He took the time needed to find and resolve the problem, and patiently answered our questions. We will request him on the next routine maintenance call. Very happy and recommend Mike !
Efficient and friendly service. They got the job done and explained everything well. Conscientious about the pets and leaving things clean. He reviewed our file and was prepared!
We had a leaking garbage disposal, it also involved some very old pipes. I called Aquarius for service. Max Richardson did an excellent job installing and discovering pipes that were about to burst. Thanks Max for a job well done. I feel like I have my old kitchen back.
Josiah did an excellent job replacing my water heater. He arrived on time , was extremely professional, and took the time to explain the installation process as well as the features on the new water heater. The job was completed efficiently, and everything works perfectly. Excellent job!
Dave did a great job again. He checks thing over very well and diagnosed the furnace issues. Unfortunately we have decided to go with a brand new furnace and filtration system due to the repairs needed on my 12yr old system.