Testimonials

Hear are some recent reviews for Aquarius Home Services.  Join the many satisfied customers of Aquarius Home Services. We’d be delighted to have you as a customer too.

 

Kevin Rousseau
Kevin Rousseau
17:07 07 May 21
Service tech was very knowledgeable and willing to put in the effort to find the problem. Discussed all options available. No pressure to commit. Definite going to consider their estimates.
Lisa Miller
Lisa Miller
00:29 07 May 21
Tina Bryan Umlauf
Tina Bryan Umlauf
22:25 06 May 21
My kinetico system works sometimes and not others. Plenty of salt in it. Kind of sucks when you pay so much for it.😔
Linda Zismer
Linda Zismer
21:15 06 May 21
Cory knew right away the problem. He fixed it quickly. He was very polite and wore his mask and foot coverings.
James Collins
James Collins
20:31 06 May 21
6 month check on new water softener, filter changed, 5 bags of salt and checked water.
Kelly Williams
Kelly Williams
19:22 06 May 21
Water softener maintenance
Jason McDonald
Jason McDonald
19:07 06 May 21
Travis showed up to do the installation of our system. He was fast, friendly and very knowledgeable. Aquarius was able to help us with poor water quality from our new well which was very high in Iron. I highly recommond Mark, Travis and the rest of Aquarius to anyone dealing with water quality issues.
Fatuma Mohamed
Fatuma Mohamed
17:44 06 May 21
Josiah S. was kind and personable. Being new to the neighborhood and having no experience with well water, he was able to evaluate and suggest what needed to be done. We needed a new heater and well tank and that was taken care off in the same day. We will customers for life! Thank you.
Peter Rhode
Peter Rhode
16:13 06 May 21
Our tech Brandon identified the problem which was somewhat complicated, ordered and installed the part in a very professional way. Thanks!
Ben Lansky
Ben Lansky
01:22 06 May 21
Kenneth Wachowiak
Kenneth Wachowiak
18:55 05 May 21
Trever Schiele
Trever Schiele
18:44 05 May 21
They went to two of our houses and it wasn’t a tune up at all. All they did is give us what we need to fix even thou the AC in both works just fine they didn’t do a thing but try to get us to buy stuff NO tune up at all bunch of BS
Rich
Rich
17:25 05 May 21
Diana Nelson
Diana Nelson
16:33 05 May 21
Lynn Pien
Lynn Pien
14:27 05 May 21
Noah did a great job of answering our questions and maintaining our water softener and filtration system!
Stacy Lindgren
Stacy Lindgren
22:50 04 May 21
Dave Wiener
Dave Wiener
19:46 04 May 21
Was great
Mary McNellis
Mary McNellis
19:38 04 May 21
Daniel Gatto
Daniel Gatto
19:45 03 May 21
Brittany Boyle
Brittany Boyle
18:06 03 May 21
We had such a good experience! Wayne came and looked around, examined the unit, inside by the breaker, and out in our garage. He did a good job explaining the issue, even took pictures for us to see and explain to us. Before he even did anything he gave us a quote as to what it would be and options we would have. After he was done, he gave us a nice report and wrote down his own notes for us. Would definitely recommend them!!
Sarah Smith
Sarah Smith
16:17 03 May 21
The HVAC team came and installed a ductless AC/heating unit and central air March 3rd, and they did such an excellent job. They were professional and timely, and generally seemed to enjoy their work. I appreciated the extra lengths they went through to keep our house free of mud (including bringing their very own rug). They came again today to make sure the central air unit was level after the ground thawed. Excellent team!! Will hire again. Thank you!
Myrna Hunt
Myrna Hunt
14:49 03 May 21
Martin Hawkinson
Martin Hawkinson
14:13 03 May 21
Kathy Klietz
Kathy Klietz
13:37 03 May 21
Great customer service and good work
John B
John B
00:53 01 May 21
Tom Golden
Tom Golden
16:36 30 Apr 21
Just got the new water system installed, Brent was very good, clean and professional. It looks good and is placed perfectly without using much floor space.
Alyssa Paige Woods
Alyssa Paige Woods
16:21 30 Apr 21
Roxanne Berg
Roxanne Berg
23:45 29 Apr 21
Toni Walton
Toni Walton
20:43 29 Apr 21
We had a water softner installed last year and signed up for the service plan, We had such a great experience that we had Aquarius home services out to give us an estimate on a new water heater. Josiah was professional and kept us informed . He gave us some options and prices and said if we chose to go with them he could install today! start to finish was less than three hours, everything brought up to code, cleaned up , instructions on the shutoffs etc! Thank you Josiah for your time and talent! once again Aquarius Home Services earned our business and didnt dissapoint!
Terry Faue
Terry Faue
18:31 29 Apr 21
Jimmy is very friendly and knowledgeable. Went over his findings and reviewed the options in layman's terms so it is easy to understand.
Joe Huguelet
Joe Huguelet
16:26 29 Apr 21
Blake is awesome on service. Products are high quality. Service calls are too expensive.
Steve Lee
Steve Lee
13:22 29 Apr 21
William Smith
William Smith
22:09 28 Apr 21
Rory did a great job, on time and very helpful and professional. Took great care with my house, answered all my questions and could not have more friendly, he really enjoyed doing his job.
mary novotny
mary novotny
20:41 28 Apr 21
Technician was knowledgeable, friendly, and professional. Explained everything needed.
Melani Galleberg
Melani Galleberg
19:09 28 Apr 21
Kind knowledgeable clean and bonus he was a patriot!
Paul Thomas
Paul Thomas
18:59 28 Apr 21
Outstanding customer service and the Technician was professional and explained everything about the condition of my 23 yr old AC. He was Extremely helpful and courteous.
John Fax
John Fax
16:35 28 Apr 21
This past December, Aquarius installed a new furnace and AC unit. I am pleased with the product and service people that did the installation. I would have given a 5 star rating, but it has taken a month and I have not received the rebate from my local utility yet. That's after I've called Aquarius twice asking about it and was told just a week ago that "we're working on it". The service tech assured me the turnaround time was very quick. I then e-mailed North St Paul Utliities and was told just this morning that they have not received the application yet. I feel the person answering the phone should have told me they would find out who was responsible for this task and have that person call me with a timeline when it would be taken care of.
Tom Besonen
Tom Besonen
15:09 28 Apr 21
Great experience.Brandon was professional,friendly and was very helpful. I would recommend Aquarius.
Joe Zetting
Joe Zetting
00:23 28 Apr 21
Good service, the plumbers know their job and take care of your problems quickly.
Darren Sundgaard
Darren Sundgaard
20:10 27 Apr 21
Honest and knowledgeable and good guys to work with.
Dan Hanson
Dan Hanson
16:41 27 Apr 21
Deborah Wallace
Deborah Wallace
16:34 27 Apr 21
We always have such great service. Honest, reliable and great at doing there job. Thank you much for such a caring professional company. I would highly recommend your company to everyone.
Jon Ross
Jon Ross
15:56 27 Apr 21
The technician was knowledgeable, friendly and left our home clean. The service was good value also.
Deb Miller
Deb Miller
20:36 26 Apr 21
Keith Vos
Keith Vos
17:56 26 Apr 21
Jed was a great technician. Used them to service the furnace and ac. Found out we need to replace both and they have me pricing on the spot. I am doing research to check pricing but they are nice folks to work with.
Hoang Truong
Hoang Truong
13:42 26 Apr 21
I wanted to wait a few months before putting in my review to really test the Kinecto water softener that was installed. I contacted Aquarius for a quote and Jennifer came out to the house to do an inspection of our water softener. We recently moved into the house and did not know how to operate the water softener that came with the house. She told us that our water, and Plymouth water in general, is very hard (~20ppm). She ran us through some water softener options and was recommending the Kinetico water softener. Jennifer told us that only the Kinetico Premier Series was offered in our area due to the hardness of the water. It is a HEFTY investment but we decided to go ahead with the Kinetico water softener as it came with a great warranty and we were able to get a little discount as well.It has been three months now and we love the Kinetico water softener. It's fancy looking and super functional. We can feel the difference in our water quality, especially when showering or washing our hands. The best way to describe soft water is that it's...soft. Rub the water between two fingers and feel how easily it slides in between the fingers. It's a luxury item for sure but the benefits are there. One downside is that it cycles a lot of water and the cycling can be loud. It happens at various times throughout the day based on when the soft water needs to be replenished. But that's part of owning a water softener so not really a downside. We hope the water softener will last 10+ years for the investment but so far it's been worth it!
Ingrid Paaverud
Ingrid Paaverud
21:15 23 Apr 21
Trevor Kehoe
Trevor Kehoe
19:43 23 Apr 21
Very friendly service followed by prompt, professional and clean installation!
I made my initial inquiry on the 15th. Mark came and made the presentation the very next day. I decided to buy and the system was installed today!
They even matched my oil-rubbed bronze sink/faucet style for the filtered water faucet.
Cory explained everything about the install, and I am very pleased.
Class act!
Service was excellent. The techs installed our new system and water heater quickly and professionally. They went over the installation and made sure we agreed on on was being done. Awesome techs and company.
Nicole Mickelson
Nicole Mickelson
02:45 23 Apr 21
Great service and easy to schedule an appointment. The technician was on time and provided helpful info in my AC unit.
Dave Hoehl
Dave Hoehl
23:00 22 Apr 21
Aquarius did an excellent job giving my AC and furnace a tuneup for summer.
Corrine Benson
Corrine Benson
20:50 22 Apr 21
Installed drinking water filter system.Well done. Everything explained clearly. Thorough clean up.Very personable guy!
Frank Partyka
Frank Partyka
15:43 22 Apr 21
Zach Filipek
Zach Filipek
14:28 22 Apr 21
Not only did they match competition pricing, they actually matched pricing with better quality brand units and better warranties! The new HE Carrier furnace and AC were both installed in one day, and look fantastic, I could tell the guys installing took pride in their work, when I did the walk through with them. Little details were a nice touch. The new smart thermostat is also very nice. We were so happy with the pricing and customer service we ended up purchasing an entire second Furnace/AC set up to replace our almost 30yr old unit in our Cabin (lake house) which they were able to do thanks to their convenient location in northern MN.
Linda Rindahl
Linda Rindahl
19:37 21 Apr 21
Brent was very pleasant, as helpful and informative as he could be under the circumstances.
Scott Laboe
Scott Laboe
17:56 21 Apr 21
Josiah was on time, installed water heater faster than estimated and left area cleaner than when he came. Would highly recommend to anyone.
Andrew Kinney
Andrew Kinney
17:02 21 Apr 21
Shawn was great! Very informative. Appreciate that he didn't rush. Very glad to call again in the future!
Devin Luloff
Devin Luloff
01:31 21 Apr 21
Every time I've worked with Aquarius, I've had an amazing experience from every level. Sales reps are friendly and knowledgeable. Staff is easy to work with to schedule and finance. Technicians are knowledgeable, considerate, friendly, on time and informative. I don't I've shopped options for my previous few requests and ended up with Aquarius and after what I've seen so far I won't be price shopping again. They are my go-to company for any needs I have that they handle which covers a lot
Adam McDaniel
Adam McDaniel
17:53 20 Apr 21
Terry Chasteen
Terry Chasteen
20:46 19 Apr 21
Mary R Daunis
Mary R Daunis
20:13 19 Apr 21
Excellent job! Joshua was professional and respectful. He deserves a raise!
Steven J
Steven J
13:32 19 Apr 21
Great Service. The dispatcher sent me an email in the morning introducing the installer. The installer called to let me know he was on the way and provided an ETA. Very professional and courteous.
Brenda Lucas
Brenda Lucas
13:34 18 Apr 21
Kelly Peterson
Kelly Peterson
11:49 17 Apr 21
BKK BKK
BKK BKK
22:12 16 Apr 21
Josiah was the epitome of professional and up front on everything we needed to get done. Another great Aquarius experience.
Eric and Jenny Wright
Eric and Jenny Wright
17:53 16 Apr 21
Routine maintenance of RO and softener system. Your technician takes his job and the equipment very seriously. His attention to detail and cleanliness is premium
Brent Johnson
Brent Johnson
21:59 15 Apr 21
Everyone from the guy who came to do a tune-up, the guy who came and sold us new equipment and all the guys that came for installation of the furnace and A/C are all awesome. No one was ever pushy about what to buy. Just gave us the info and cost between all the units and we picked. The installers are all friendly and respectful. Even had some good conversations while they worked or took a break. Highly recommend
Marie Hartos
Marie Hartos
15:02 15 Apr 21
Fast, efficient, friendly, informative, and extremely tall!
Bea Carpentier
Bea Carpentier
17:24 14 Apr 21
Gary Schauer
Gary Schauer
15:46 14 Apr 21
Tracy Gabrielson
Tracy Gabrielson
15:11 14 Apr 21
Diane Lynn
Diane Lynn
14:35 14 Apr 21
Corey was here for a water system and softener check-up and maintenance. He is always on time and very cordial and professional. He takes the time to answer any questions we might have.
Sue Haydar
Sue Haydar
22:28 13 Apr 21
John W was helpful, professional and fixed a major issues at my home. I trust the Aquarius team and my house functions better because of their water systems and assistance with all my plumbing needs.John, you rock!
Chris Powers
Chris Powers
18:39 13 Apr 21
Julia Lambert LaFine
Julia Lambert LaFine
22:33 12 Apr 21
Had a system put in for Midway Beach Resort, first day and the difference is amazing! Brent and his crew did a phenomenal job. On time, Polite, and explained every part of the equipment before they left. Every item cleaned up.
Mukesh Patel
Mukesh Patel
20:31 09 Apr 21
Gary Zylstra
Gary Zylstra
19:23 09 Apr 21
Rob Eshoo
Rob Eshoo
18:05 09 Apr 21
Ken and Nicole Wertman
Ken and Nicole Wertman
14:41 09 Apr 21
Great job. Very professional and reliable
Nita Michels
Nita Michels
22:00 08 Apr 21
Judie Olejniczak
Judie Olejniczak
19:53 08 Apr 21
They called when they were on their way to let .e know when they would get here. The guys were gentleman, explained what was goig to happen an about how long it was going to take. I will have them come back again.
Shane Schroeder
Shane Schroeder
20:47 07 Apr 21
brad bushey
brad bushey
19:45 06 Apr 21
Mark Korstad
Mark Korstad
00:29 06 Apr 21
Excellent service thanks
Brent Hoemberg
Brent Hoemberg
03:09 05 Apr 21
Andy, Darrin, Wayne M and Kris. Super informative. Cleaned up after themselves. They have to come back to do some work and left materials all nice and tidy being very considerate of children living in the home! Thanks fellas for all you do!
Francis Chock
Francis Chock
03:33 03 Apr 21
Good people. Sorry to hear steve sold business and retired. Good for him. Had furnace problems I. Unit they installed 8 years ago. New company fixed it. Rates are higher than other I town shop but I called them and they were available first
Brian Doubek
Brian Doubek
23:46 02 Apr 21
Great folks to work with and explain everything to you in detail with the system and the water sample taken at home.
theresa evans
theresa evans
18:58 02 Apr 21
CHAD JOHNSON
CHAD JOHNSON
16:59 02 Apr 21
We are so happy with Aquarius Home Services. Eric was so knowledgeable about the system. He was so efficient and showed my husband how it all worked. He even took our old system we had with him. Everything Todd the salesman said they would do, they did! No empty promises! We are beyond excited to have this new system and great water!! We are so glad we made the investment!
Christopher Pappadackis
Christopher Pappadackis
00:34 02 Apr 21
Brent showed up exactly as described. He was knowledgeable, efficient and talked through the whole installation process. Explained what all the parts did and why they are necessary to help get our water back on track. Oh and the water is top notch.
Joan Radil
Joan Radil
21:45 01 Apr 21
Mark Sutherland
Mark Sutherland
21:53 31 Mar 21
Joe Mucha
Joe Mucha
17:30 31 Mar 21
Blake did an exceptional job on servicing our softener. The diagnosis of my issues were thorough and explained to me in simple terms that were easy to understand. The whole expense was accomplished with a high degree of professionalism.
Tami Moore
Tami Moore
15:54 30 Mar 21
Great water system. Always great service
Jean Hal
Jean Hal
17:19 29 Mar 21
Glenn Olson
Glenn Olson
15:55 26 Mar 21
Dawn Granger
Dawn Granger
20:01 25 Mar 21
The best technician ever Blake was so thorough and professional is the only one I ever one coming out to our house again thank you
Greg Krehbiel
Greg Krehbiel
12:42 23 Mar 21
We were very pleased with Travis's work. He was on time and very polite and worked very efficiently to accomplish the task. Thanks.
Justin Flatgard
Justin Flatgard
17:12 22 Mar 21
Thanks Brent! Very helpful and informative.
Rachel Ehlert
Rachel Ehlert
16:58 22 Mar 21
John was very knowledgeable and friendly and took care of the job in a timely manner. Thank you!
Patty Murtaugh
Patty Murtaugh
16:13 19 Mar 21
Mike is always so polite and friendly and does a great job

Patty murtaugh Nelson
902 Campbell ave NW
WILLMAR mn
Sheila Jesness
Sheila Jesness
16:30 18 Mar 21
Brent was very timely and courteous as well as knowledgeable. Thank you!
Bea Hughes Carpentier
Bea Hughes Carpentier
19:21 17 Mar 21
Jennifer, the sales representative was great. She covered everything!
The installation also went very well. Cameron is very knowledgeable and efficient. He was also training Michael, who is well on his way to be a good service representative.
LuAnn Hinnenkamp
LuAnn Hinnenkamp
19:08 17 Mar 21
Lynn Ellertson
Lynn Ellertson
16:31 17 Mar 21
Marlys Schuldt
Marlys Schuldt
16:31 17 Mar 21
We appreciate how efficient and knowledgeable everyone has been. We had our RO system and softener and water heater all installed in 2019. We love our water now. Love the service plan we have. Peace of mind, as they check things periodically. Brent was very pleasant and informative and personable, and genuinely cared. Thanks guys.👍
Metta Kincade
Metta Kincade
23:09 16 Mar 21
Well ... lol. Jaco did the well flush and installed new take and pipes. These guts were very professional and did an outstanding job.Eric was the tech from Aquarius and he did an amazing job also!!! He was Very Professional, thorough and installed a new water Softener, R/O system and HoT water heater...all in record time!!.Everyone cleaned up after themselves and were a joy to work with!! I would Highly recommend these guys!!Thank you!!❤
Dennis Wavra
Dennis Wavra
17:23 16 Mar 21
Purchased the system on Saturday and it's already been installed on Tuesday morning. Chris H. was very informative on the products and water quality issues. Rory the installer did a great job installing enabling us to have a less convoluted utility area and great tasting water already. Also very knowledgeable and personable. Great job by everyone.
Patricia Bentley
Patricia Bentley
15:36 16 Mar 21
Fast friendly and knowledgeable.The folks that came out installed the new furnace up and running and removed the old one in slightly over four hours. That includes the tutorial about the new unit. Overall a very pleasing experience in every aspect.
Jim Dandy
Jim Dandy
21:57 11 Mar 21
Will is hands down most thorough tech I have ever seen he completely explained everything he was doing and I watched him do it SUPER NICE GUY! You have a 100 percent customer for life!! Thank you Aquarius!!👍
Janet Norrgard
Janet Norrgard
15:01 11 Mar 21
Greg Dzieweczynski
Greg Dzieweczynski
20:21 10 Mar 21
Knowledgeable and very professional service
Nathan Helms
Nathan Helms
18:15 10 Mar 21
Justin Hermans
Justin Hermans
02:54 10 Mar 21
Cory did a great job as always and so helpful.
Taner Hlinsky
Taner Hlinsky
18:32 08 Mar 21
Liz Kraemer
Liz Kraemer
14:08 08 Mar 21
I was very pleased with the service, and he answered the questions I had about the furnace and heat pump. He was in and out quicker and was very thorough! I also have installed the entire Kinetico water system, and am also very pleased! I have excellent service on both systems! 3/8/21: we had our 6-month checkup, and everything was great! He explained a few things, he installed salt, and he was on his way. We are still very pleased!
Lori Klostermeier
Lori Klostermeier
20:18 04 Mar 21
Always great service! Thanks! I highly recommend Aquarius Home Services!
Chris Messerlie
Chris Messerlie
14:43 03 Mar 21
Eddie Cragun
Eddie Cragun
17:54 02 Mar 21
Done a great job always welcomed Back
Benjamin Leanna
Benjamin Leanna
16:24 26 Feb 21
John was great. he got my system back up and running quickly and explained everything to me on maintenance. would highly recommend!
Doug Pelarski
Doug Pelarski
20:55 25 Feb 21
Great people to work with
Bruce Bina
Bruce Bina
18:35 24 Feb 21
Apryl Putnam
Apryl Putnam
18:26 23 Feb 21
Yuliya Ch
Yuliya Ch
20:13 22 Feb 21
Cory from Aquarius was very helpful and professional. He arrived on time . He explained in details the issue we had with the water heater. I highly recommend this company .
Bill Johnson
Bill Johnson
14:34 22 Feb 21
Ed Raney
Ed Raney
15:48 19 Feb 21
Friendly and good service. Explained how everything was working .
Daniel Mikkelson
Daniel Mikkelson
00:15 18 Feb 21
best place around was really kind and very nice to work with they were fast to show up very friendly and great people I recommend them over any in town. thank you guys so much.
Ross Lee
Ross Lee
21:19 17 Feb 21
Ric Sanchez
Ric Sanchez
21:11 17 Feb 21
Technician was very knowledgeable and explained the system and operations very clear. Options were presented to where we could make a decision that best fit our needs.
Peggy Millam-Simpson
Peggy Millam-Simpson
16:03 17 Feb 21
Fast and friendly service. Covid concious, explained my options. Honest feedback on options for repair or replacement. I highly recommend them.
Arlene Ludwig
Arlene Ludwig
17:35 16 Feb 21
Tony arrived within the timeline I was given. He was very professional and kept me informed. He was great to work with and I would highly recommend Aquarius to anyone.
Tami Carrillo
Tami Carrillo
19:50 14 Feb 21
Jessica Delaske
Jessica Delaske
22:20 12 Feb 21
Aquarius gets to you fast and does amazing job. They are kind and very helpful. They did great work for my home I would recommend them to my family and friends.
Jo Petersen
Jo Petersen
20:17 12 Feb 21
I would recommend their household water treatment for sure. We have tried other companies but they have not been able to handle the iron problem, but Kinnetico did!
gary mainz
gary mainz
16:00 11 Feb 21
Very quick and professional
Steven Enstad
Steven Enstad
15:55 11 Feb 21
Josiah Scheumann did a superb job installing new shut off valves and a new kitchen faucet. He was courteous, kind, and knowledgeable. I have great experiences with Aquarius Home services. Big thumbs up! Thank you Aquarius!
Andrew Ertl
Andrew Ertl
09:35 11 Feb 21
Karen Krouch
Karen Krouch
17:04 10 Feb 21
Great service technician who explained everything and had my system running again in no time. He even changed the filter for me—a job I hate to do! Welcome back great water!! 😀👍
Kyle Tomes
Kyle Tomes
23:09 09 Feb 21
We are very pleased with our new water system! The installer and I discussed exactly what was best for our needs and it got done! We are on well water that is acidic, we were able to balance the PH levels to the house water and also feed the sprinkler system with PH to help our beautiful landscaping, with a bypass to the sprinkler system if need be. Great people to work with! 100% recommended system
Dale Olson
Dale Olson
20:56 09 Feb 21
Great service, quick response. Kept me updated with arrival time by text and phone call. Knowledgable repairman.
Mercy Mercy
Mercy Mercy
00:19 09 Feb 21
Super friendly and quick to diagnose the issue.. Highly recommended 👌 👍 Thank you so Much Darrin !!!
Janet Cadwell
Janet Cadwell
19:37 08 Feb 21
Great service. I love my water. It’s so nice to have filtered water that I can drink anytime. I never have to buy bottled water.
Mark Lovrien
Mark Lovrien
21:10 05 Feb 21
Cory was great at figuring out the problem and coming up with better solutions.
Ed Drengler
Ed Drengler
20:48 05 Feb 21
John Warnke did an awesome job and very friendly. And i think our dogs made a new friend.
Tammy Hinze
Tammy Hinze
17:45 05 Feb 21
Great service. Brendon has been here a few times he is great.
Duane Jenson
Duane Jenson
22:56 04 Feb 21
On time, friendly,knowledgeable,reasonable price
Jim Granda
Jim Granda
21:01 04 Feb 21
friendly service, very knowledgeable, respectful, personable.
Mary Lindner
Mary Lindner
18:54 04 Feb 21
Excellent Kinetico service man! We had update with new equipment Jan 2019 to a larger system & new water heater. Existing heater had a recirculation capability so water would be warm in toilet tanks & avoid sweating in summer. However, we no longer had that after new installation. On various service calls I would tell the person about this. Also how long I had to run water in kitchen (right above where heater was) We are on a septic system and are careful about how much water we use. Each time they said it was hooked up the same as the old water heater. However none was a plumber. Today Brent, who is a master plumber, was my service man. He found the reason very quickly. A valve simply needed to be opened to allow recirculation! So simple!Problem solved after 13 months!! Thank you Brent!!Now I won’t have to waste water by running it for minutes, to shower, to wash dishes, etc. My salt consumption will be less too!!All of the Kinetico service men have been great, but this problem needed a specialist! Glad you have plumbers on your staff!! This family is VERY happy to get hot water fast and we love our Kinetico system!! Thank you!
Patty Gould St Aubin
Patty Gould St Aubin
17:03 04 Feb 21
The professionalism. They arrive on time know their business and answer questions. Thank you Trevor, Jason and Lee.
Patty Reinhardt
Patty Reinhardt
15:59 04 Feb 21
Very personal thoughtful. And caring. Explains what was done and what was wrong. Thank you
Paul Cantleberry
Paul Cantleberry
21:07 03 Feb 21
Cody Borley
Cody Borley
20:33 02 Feb 21
Cory was very knowledgeable and was more than willing to share his knowledge about water quality and system maintenance with me. He helped me make the informed decision to replace my existing water softening system with a Kinetico premier series softener and expertly explained how everything works. He was extremely polite and insightful. I would recommend Aquarius Home Services and Cory Hanson to anyone looking for expert advice and/or service related to water treatment and plumbing!
Michael Cannon
Michael Cannon
15:13 02 Feb 21
Every single time Aquarius comes out the customer service is superb. Cory, especially, takes the time to go over everything. He ensures that we understand each topic and always asks if there’s anything he can help with. This kind of skill/friendliness is lost in most companies these days. This on top of the great products makes me happy to continue to use y’all.
Paul Clark
Paul Clark
15:11 02 Feb 21
Julie Schwanz
Julie Schwanz
17:15 01 Feb 21
Brent was our technician today.
Danielle M.
Danielle M.
15:31 01 Feb 21
Diane Bartholomew
Diane Bartholomew
20:39 30 Jan 21
Steve Thorp
Steve Thorp
20:54 29 Jan 21
Jim knows geothermal and is a pleasure to work with.
Gary Stoffel
Gary Stoffel
19:36 29 Jan 21
Justin came to do the installation of the konetico system and did a nice job.I like how konetico let's a person know when they're coming and actually show who's coming. Great system and believe will be a great working water clarification system as well.
Sue Davidson
Sue Davidson
18:27 29 Jan 21
Yes, they inform you of approximate arrival time. When they enter your home, they wear “booties” over their boots in the house, explain what they are doing, and have always been very polite and thorough! Brent was all that on the last visit.
Daryl Kubitz
Daryl Kubitz
18:18 29 Jan 21
Lynn Lauersdorf
Lynn Lauersdorf
16:54 27 Jan 21
Jim Kendzior
Jim Kendzior
20:45 26 Jan 21
Lori Osero
Lori Osero
01:45 26 Jan 21
Sheila Kline Johnson
Sheila Kline Johnson
00:32 26 Jan 21
Great salesperson and smooth installation of water filtration system with expert installer.
Marge Galowitz
Marge Galowitz
17:20 22 Jan 21
Pleasant technician and fast friendly service
Ginger Slota
Ginger Slota
17:27 21 Jan 21
Bergen was very kind and informative. Thank you.
Jeanette Standfield
Jeanette Standfield
22:10 19 Jan 21
The young man was so courteous and very knowledgeable. His name is Jake. Answered my questions so I could understand the reasons for what he was doing. Cleaned up when he was done. Was on time as well. Thank you!
Douglas Anderson
Douglas Anderson
20:35 18 Jan 21
Know their stuff. Don't try to oversell services, Brendon explained everything and cleaned up after the required repairs.
Scott Malinosky
Scott Malinosky
15:11 18 Jan 21
Prompt, responsive service provided by competent and friendly technicians.
Ann Smith
Ann Smith
22:31 16 Jan 21
They were very prompt & curious, explain everything he needed to do. He Told me about the maintenance program and totally understood when I told he I needed to talk to my husband. He did tell me the system was dated and if they needed to replace anything it may be hard to get the parts. I was very please with the service.
Kimberly U
Kimberly U
01:38 16 Jan 21
Chad Kiifner
Chad Kiifner
22:50 15 Jan 21
Cory Hanson was fantastic! Professional and informative. He didn’t push anything and provided logical explanations for the work he performed. It was a pleasure to work with someone who had the plumbing experience, along with the Aquarius brand of offerings. Would recommend to anyone! Oh and the water is FANTASTIC!
Robin Coburn
Robin Coburn
00:50 15 Jan 21
I loved their notification process. The plumber was very knowledgable, explained my system and made sure I was satisfied before he left. Definitely would recommend.
Donna Tatro
Donna Tatro
17:19 14 Jan 21
Very prompt friendly and efficient installation. Sure I will love the systems.
Janice Kleinhuizen
Janice Kleinhuizen
16:17 14 Jan 21
Good experience. Mike did a good job. Didn’t take long.
Jim Kocian
Jim Kocian
20:15 13 Jan 21
Our plumber, Brent, did a great job of explaining what needed to be done for the job. He was professional, did excellent work, and a thorough job of cleaning up afterwards.
Donna Utschig
Donna Utschig
16:59 13 Jan 21
Dan Svoboda
Dan Svoboda
14:59 13 Jan 21
Cory does an excellent job servicing our water system. He's very knowledgeable and keeps me informed of what he's doing and why. He's been our technician for a little over a year now and I look forward to him continuing to take care of our water system in the future.
Gerald Evansen
Gerald Evansen
18:16 12 Jan 21
Jan Behnke
Jan Behnke
16:51 12 Jan 21
As always, Aquarius service people do a thoughtful and thorough job. We have their water conditioning systems in our home and cottage and the water is sooo good. Hanson’s Plumbing has done other work for us and we have been very pleased with it.
Amy Zimmerman
Amy Zimmerman
15:32 12 Jan 21
Cory was amazing. Very knowledgeable even though I was not 🙂 simple fixes in a very timely manner. Very positive and polite. I would recommend them to anyone.
Loyal John Smith
Loyal John Smith
02:36 12 Jan 21
very good work thank you for doing a good job
Beta Sprite
Beta Sprite
13:58 09 Jan 21
John was not only very knowledgeable, but also very friendly and helpful. He answered all of my questions to satisfaction, pointed out things that I had not noticed or considered, explained to me the things that I could do to maintain and improve the home on my own, and fixed several of the quicker things that needed to be done, all in the short time he was here. I would definitely enjoy having him back to work on the larger jobs that he was not able to remedy immediately.UPDATE: Since the work above, we've had John back to correct the pipes under our kitchen sink and install an In-sink-erator, and then later we had him back again to install a new water heater. Both times, he was friendly, informative, and answered all of the varied questions that I had which were not related to the work we had called him out to do. If we have more plumbing work to do, we will definitely try to get him again.
Patrick Purtell
Patrick Purtell
02:18 09 Jan 21
I had Mark and Corey Hanson from "Aquarius Home services put in a Water Filter System today...they where in my crawlspace under the house and in a small laundry room from around 7am to after 4 and my wife and I are extremely happy with the professional work and now having great tasting well water without the worry! Thank You!
Lori Barry
Lori Barry
01:00 08 Jan 21
We would highly recommend Aquarius Home Services/Kinetico! Both Todd and Mike were great to work with. I know we will love our second Kinetico just as much as our first! Thanks for the speedy service and install!! Todd and Lori Barry
Joy McKinney
Joy McKinney
22:22 07 Jan 21
Rob Smith
Rob Smith
03:24 03 Jan 21
They were professional and efficient and friendly. Our technician was awesome and found what was wrong and took care of it. Thank You
Brad Raymond
Brad Raymond
15:47 30 Dec 20
TJ took care of us, thanks for the great service!
Brian Eckes
Brian Eckes
22:59 29 Dec 20
Very efficient and courteous. Very knowledgeable with the system they were installing. Would highly recommend Aquarius Home Services.
Lana Albrecht
Lana Albrecht
21:30 28 Dec 20
The service staff after always very friendly, helpful and efficient. I works give them 5 stars.
Lindsay Von Argonne
Lindsay Von Argonne
20:01 28 Dec 20
Aquarius service technician Travis Erhfurth did an excellent job testing the water at my home and diagnosing the issue with my softening system. He reviewed the results with me in terms I understood and readily addressed the questions I asked. Travis wore the prescribed facial covering and used an Aquarius rug to minimize tracking in of snow. As a dog person, I appreciated his kind attention to the canine household members. I am very pleased with how well the Aquarius company services the water softening system to ensure the unit runs at optimal performance. Thank you for sending Travis today to get my water crystal clear once again. If you have well water, you have to give Aquarius a call. They service the equipment to ensure you are getting the best water life has to offer.
Nancy Stellick
Nancy Stellick
23:20 25 Dec 20
Very professional, thorough service.
George Mitchell
George Mitchell
00:33 24 Dec 20
The good service. The excellent tasting water. The best service guys, friendly and knows there product.
Jason Aiello
Jason Aiello
21:30 21 Dec 20
Heidi Peterson
Heidi Peterson
20:17 18 Dec 20
This week we had a furnace tuneup from Aquarius Home Services. Jon Swedberg did a very thorough job of checking out our furnace and informing us of the specific details. Highly recommend Aquarius for furnace checks.
Alyce Grillo Koppala
Alyce Grillo Koppala
21:46 15 Dec 20
On time. Polite. Experienced.
Cindy Cieslik
Cindy Cieslik
03:12 11 Dec 20
Justin Roland did a plumbing call, he was very courteous and helpful. He also observed COvid protocol
Heather Jerde Drew
Heather Jerde Drew
16:10 03 Dec 20
Shawn was great and very professional. Explained things very well.
Jlf Jlf
Jlf Jlf
23:56 02 Dec 20
Philip Rodberg
Philip Rodberg
20:48 02 Dec 20
Brian, David, and Travis did a great job on my installation of a new furnace and air conditioner unit. I’m most satisfied at this time.
Jessica Churchill
Jessica Churchill
21:13 27 Nov 20
Jim Craig
Jim Craig
18:50 25 Nov 20
Rate 5.0. Excellent, efficient, friendly, on time service!
Michael Ratsch
Michael Ratsch
06:31 24 Nov 20
They do excellent work. The plumbers are courteous and prompt.
Dan VanDaalwyk
Dan VanDaalwyk
21:01 18 Nov 20
We love working with this amazing group of highly tenured professionals. All the guys who work on our vintage home bring years of experience and a positive can-do attitude. Thank you Aquarius!!
Donna Tews
Donna Tews
15:38 16 Nov 20
The maintenance plan is wonderful! I appreciate the reminders to schedule the maintenance and the price includes the salt; no need for me to go purchase it and carry it 3 times to get it in the house. All of the service technicians that I have worked with are professional and knowledgeable.
Don Woodhall
Don Woodhall
19:38 13 Nov 20
Very knowledgeable and great techs
Joe Barb
Joe Barb
21:03 11 Nov 20
Dennis McBain
Dennis McBain
03:53 11 Nov 20
We had Aquarius Home Services install a new furnace and air conditioning system. Kou and Fong were the technicians that did the installation. They were prompt, very careful with our home and did a wonderful job. They welcomed our questions, answered them thoroughly. They treated our home like their own. The installation looks good, works very well and they left our home in a clean condition...like they found it. We are very pleased.
Krystalina Soash
Krystalina Soash
02:04 11 Nov 20
5-Star: Excellent and timely service. Workers were masked, wore shoe coverings, and brought their own drop cloth for their tools and walking path while performing their much needed service in our home. They were very thorough and clearly explained the functions of our new furnace and the new digital thermostat. Add to that, they encouraged us to call if we had any questions. That was important! Thanks Kath/Aquarius 😊
Larry Jakobitz
Larry Jakobitz
16:59 10 Nov 20
Jake did a very thorough job on our furnace check up. He pointed out items that could be fixed but no pressure to do it now. He explained what he was doing every step of the way. Good Job!
Bob Krusell
Bob Krusell
19:44 09 Nov 20
Organized, follow through with appointment, pre-call from technician, trained and professional throughout! Technician reviewed what he would be doing. Clean and thoughtful, answered questions! Explained the service agreement going forward.
Holly Zirbel
Holly Zirbel
22:34 08 Nov 20
We had extremely hard water with iron....Aquarius in Appleton was great. Set us up with a new system and our water is great now. We can finally drink water from the tap.
Mike Pien
Mike Pien
20:51 06 Nov 20
Awesome service...very professional!
Val Sears
Val Sears
02:40 06 Nov 20
Lee was excellent. He was very knowledgeable, personable. would recommend him.
Janet Johnson
Janet Johnson
03:40 04 Nov 20
Thank you Eric! Customer service awesome. Kinetico in our home for 28 years! Definitely the only way to go for soft and RO water!
Michael Van Domelen
Michael Van Domelen
16:27 03 Nov 20
I am and have always been satisfied with the support provided by John Warnke! John has explained what is wrong and why it may have happened. He is prompt and always friendly! Very much appreciate the service provided by Aquarius!
Mary Cooley-davis
Mary Cooley-davis
17:28 30 Oct 20
they are efficient, polite and get the job done.
Marilynn Wolk Paulson
Marilynn Wolk Paulson
14:06 30 Oct 20
Trevor, and before him, Jason, have been professional and efficient. Everyone at Kinetico is helpful.
Brad Jacobson
Brad Jacobson
21:44 28 Oct 20
Hands down, the best customer service & attention to detail. We know we can always count on Aquarius for our yearly AC & Furnace tune ups! And we just used Aquarius for electrical work. Will DEFINITELY have them do more in the future. FIVE STARS.
Brendan Woodward
Brendan Woodward
19:48 28 Oct 20
Used Aquarius for my plumbing needs. Josiah did a great job, very professional and efficient. Would recommend!!
Carol Young
Carol Young
15:29 27 Oct 20
We received texts and a phone call to let us know when the service technician would arrive, and he was right on time. The technician was very knowledgeable, courteous and took the time to do a thorough inspection of the system. He also took the time to answer all our questions and provide several options to any issues.
Nancy Hoffman
Nancy Hoffman
19:03 26 Oct 20
Great customer service. Mike s was out to my house and was fantastic. Recommend mike s to come out for my services . He did awesome!!
Christine Kons
Christine Kons
15:04 25 Oct 20
Our annual service by the technician was punctual, courteous, knowledgable and thorough. So glad we decided to have a water filtration, purification system put in our home a couple of years ago. No more arsenic or iron. Healthy living through pure water!!
Ed Simmons
Ed Simmons
01:32 24 Oct 20
I received excellent service it will take a day to set then I can use it.
Albert Bellg
Albert Bellg
13:31 23 Oct 20
John was professional and friendly, kept us well-informed about the nature of the problems we were facing and several alternatives to solve them.We’d be glad to work with him and with Aquarius Home Services again.
Came today to put new water softener in I was all excited then he tells me he can’t turn it on because he thinks my drain will overflow and that I need to get a plumber to snake the drain then the toilet starts running. Both of those things were fine before he came now I have no water softener on
Dan Theis
Dan Theis
03:02 22 Oct 20
On time Rory was very courteous
Anna Lee
Anna Lee
21:25 21 Oct 20
David B was awesome in helping us today with our furnace. Kind in answering our questions and concerns. Definitely recommend him. Very knowledgeable in what he does.
Gerrie Learmann
Gerrie Learmann
20:48 19 Oct 20
On time and very courteous.
Laurie Holmberg
Laurie Holmberg
20:34 16 Oct 20
Absolutely flawless installation of furnace and AC. My previous furnace installation 10 years by another company turned into a disaster so Aquarius’ experts were a welcome relief! Courteous, efficient, professional-cannot recommend enough! 10 star A+ company!
Daniel Ditch
Daniel Ditch
15:22 16 Oct 20
These guys are fantastic. Great service. Easy to work work. Great outcome. 100% would recommend to anyone.
Patty TenEyck
Patty TenEyck
14:53 16 Oct 20
Jake was great today —in water quality check, filter changes, add salt, and answering any questions. Very knowledgable of our full Kinetico system, and very personable guy! We appreciate Aquarius and recommend to anyone! Thanks guys!
Cheryl Rossini
Cheryl Rossini
22:05 15 Oct 20
The customer service is excellent...
All of our questions were answered and we were offered options but were not pressured into something we did not want or were interested in
I would recommend Aquarius to anyone looking for excellent product and customer service
Joyce Price
Joyce Price
15:01 15 Oct 20
Rory serviced our system.
What a nice young man!!
He was personable, courteous and informative.
We bought the package for 2 visits per year. We are pleased.
We love our Kinetico and the service.
Elaine Burgess
Elaine Burgess
03:42 15 Oct 20
Noah service is the best there is.
Douglas Amundson
Douglas Amundson
21:09 13 Oct 20
We are very happy with Wayne’s knowledge of our furnace. He was pleasant and answered all our questions logically. He also observed all the current health guidelines. We will use his services again.
Dana Peterson
Dana Peterson
18:28 13 Oct 20
Great product and service.
Christopher Downing
Christopher Downing
04:19 13 Oct 20
Brenda Gliniany
Brenda Gliniany
21:00 09 Oct 20
Excellent service Wayne was awesome explaining everything and recommending things and gave us many helpful suggestions. Would definitely use them again.
Dale Buechner
Dale Buechner
20:25 08 Oct 20
Prompt service, thorough service and explanation. Delightful service technician!
Mary Brown
Mary Brown
18:49 08 Oct 20
Cory was very knowledgeable and efficient! Resolved the problems with our water!He followed CoVid precautions when in our home which was greatly appreciated.
Julie Arnold
Julie Arnold
20:09 07 Oct 20
We purchased a Kinetico Water System, and received quick installation for the product. The informative, friendly, and professional services provided by Todd and Brent were excellent! Very pleased with the quality of service provided and the product itself!
Adrian Lyn
Adrian Lyn
19:35 07 Oct 20
It was very awesome service and Trevor was a really great guy that explained everything great to me
Pat Finch Serie
Pat Finch Serie
02:09 07 Oct 20
On time and very knowledgeable
Erik Frye
Erik Frye
19:15 06 Oct 20
Jed my service technician was very thorough and explained everything very well. Very knowledgeable and low key, not high pressure.
Dora Wilson
Dora Wilson
16:11 06 Oct 20
Excellent service! Blake was very professional and knowledgeable with his service as were previous technicians. Always on time with text notifications of their arrival. Service and Kinetico products are 10 ⭐️
Teri Bergeron
Teri Bergeron
15:24 06 Oct 20
Noah was very professional and did a good job.
Kay Linsmeier
Kay Linsmeier
19:59 05 Oct 20
Very courteous and helpful Rep.
Mira 'Peters' Elmore
Mira 'Peters' Elmore
14:59 03 Oct 20
Good and safe water is super important & it doesn’t just fix itself. I wouldn’t consider using anyone else for highest quality in product and customer serviceability. Thank You!!
Katie Hymes-Riechers
Katie Hymes-Riechers
19:00 02 Oct 20
Quality products. Professional and friendly technicians.
Philip Hansen
Philip Hansen
17:33 02 Oct 20
The service techs are here when they say they will be. I especially like they send and email with the techs picture and estimated time of arrival. Nice to see who to expect.
Always professional....😄😄
Maria Anderson
Maria Anderson
17:23 02 Oct 20
They were very polite and did a great job.
Bonnie A Thoms Ed.D.
Bonnie A Thoms Ed.D.
15:51 02 Oct 20
Service snd timeliness is excellent!
Paul Joski
Paul Joski
21:44 01 Oct 20
Corey was super helpful and pleasant to work with. He answered all my questions and went over and above what he needed to do. Super job!
Timmy Welsh
Timmy Welsh
21:35 01 Oct 20
Very knowledgeable explained what he was doing and what was goin on with the furnace
Ellen Haukness
Ellen Haukness
20:19 01 Oct 20
Great professional installation by Wayne & Brent.

5/5 rating
David Pavwoski
David Pavwoski
22:25 29 Sep 20
Cory did a great job and was very professional. He was timely and communicated well. I would recommend him. 👍
Kent Toft
Kent Toft
18:36 29 Sep 20
We have been with Aquarius for 5-6 years
They get 5+☆☆☆☆☆!!!!!!

Softener systems
Furnace
A/C
Zoning system
Hot water heater
Everything is from Aquarius!
Their techs are phenomenal !
Brandon-s
Kevin
Mick
ALL of them are absolutely GREAT!
Thank you for the perfect jobs you have done. You are the best!!!!!

KENT & KIM
Bev Ornell
Bev Ornell
15:01 29 Sep 20
Your technician was wonderful. So helpful and explained everything and so kind. Excited to have you service us twice a year!!
Eleanor Palmer
Eleanor Palmer
00:01 29 Sep 20
Good service
Experienced and capable technicians
Denise Schara
Denise Schara
22:09 28 Sep 20
The performance and quality of the product. Ideal drinking water. Iron gone. Plus I haven’t had to scrub a shower since we installed Kinnetico. Also, the technicians are extremely knowledge, respectful and friendly.
Sheila Tollefson
Sheila Tollefson
18:02 28 Sep 20
Super respectful and & knowledgable!
Michele Simonet
Michele Simonet
16:57 24 Sep 20
High professionalism . Very respectful and cooperative
Dean Holmes
Dean Holmes
15:07 24 Sep 20
Easy to deal with Good company
Sue Norman
Sue Norman
14:16 24 Sep 20
Outstanding customer service!!
#1
Angie Weeks
Angie Weeks
23:18 23 Sep 20
Shawn was very professional and helpful. We will ask for him again.
Kathy Thueson
Kathy Thueson
21:38 23 Sep 20
Very efficient from the time of scheduling to the completion of the service call.
“Tall” Mike was very professional and friendly.
Eric Estrada
Eric Estrada
19:56 23 Sep 20
Mark and Cory did a phenomenal job. Everything went well from getting a quote to making sure things was cleaned up after the work was complete. All information was well presented and every question was answered to my satisfaction in a timely manner. The installation went quickly and is well done with attention to detail which I greatly appreciate.
Matt Harrison
Matt Harrison
22:14 22 Sep 20
Jean Anne Bonetti
Jean Anne Bonetti
20:40 22 Sep 20
Very friendly serviceman. Very genuine.
LM Jaros
LM Jaros
20:34 22 Sep 20
Kevin P. performed a furnace tune up today. Courteous, professional, explained everything clearly and arranged for follow-up on a necessary repair. Very happy with the service Kevin provided today.
Don Shumate
Don Shumate
17:24 22 Sep 20
Met with John and he was Very professional, very knowledgeable and was an absolute delight to talk to. He tested my water, gave great recommendations and informed me on my entire water situation in my home. I will be a lifelong customer!!
Pamela Henkel
Pamela Henkel
19:59 21 Sep 20
we have had our water softener system for 29 years and it hasn't broken down on us once. we have them come out for inspection every six months and they deliver us salt @ the same time and also they put in our filters for us. The technicians that come out to inspect our water softener are always so friendly and knowledgeable. I give them a 5 🌟. If the 🌟 went up to a 10 I would rate them a 10.
Linda Suda
Linda Suda
15:42 21 Sep 20
Travis did a great job explaining what he was doing & why. Very personable & helpful! Excellent experience for us!
Kim Pederson-Haller
Kim Pederson-Haller
16:28 19 Sep 20
Kevin and Mike were very professional and wonderful to work with. I was impressed! We will use them again!
Paul Brown
Paul Brown
19:11 18 Sep 20
Very helpful and knowledgeable installers. Did a nice job and were very conscientious about the quality of their work. Nicely done!
Rick Pelzl
Rick Pelzl
14:32 18 Sep 20
Great customer service and they explain how everything works
Jeanne Tuvey
Jeanne Tuvey
23:04 17 Sep 20
They are prompt to respond for a requested service. They are available to make an appointment within a reasonable time. Service tech is professional, efficient and thorough. This is the 2nd time I have used them.
Steve Sampson
Steve Sampson
15:26 17 Sep 20
Jake was friendly efficient and professional!
Jerry Holm
Jerry Holm
20:06 16 Sep 20
Very professional job. Arrived on time and completed within the estimated timeframe. Did an excellent job and provided good operation instructions.
Gretchen Wolertz
Gretchen Wolertz
21:38 15 Sep 20
They provide excellent service & have outstanding service people
Gary A. Baker
Gary A. Baker
21:33 15 Sep 20
Good job on time no other comment.
Cheri Fiola
Cheri Fiola
21:06 15 Sep 20
I had no problems & the technician did tune-up very friendly He taught me about the filter on the humidifier I didn’t even know was there Aquarius is great
Oren Larson
Oren Larson
00:39 15 Sep 20
Thorough, friendly technician who after checking with Fujitsu engineers found the likely source of problem in the unit. Then order replacement parts! 👍
Marv Gravley
Marv Gravley
02:31 12 Sep 20
Mike was very professional in his knowledge of what needed to be done and explained it. He explained the maintenance contract and what it could do for us. Very pleased in the experience
Elliot Schaan
Elliot Schaan
15:48 10 Sep 20
Sean was very knowledgeable and a great technician. The visit was simple and easy, definitely recommend
Jenn Anderson
Jenn Anderson
20:45 09 Sep 20
Prompt service from knowledgeable technicians. They took the time to diagnose my furnace trouble and give me tips to use in the future. Would highly recommend to anyone!
Jeffrey Vinton
Jeffrey Vinton
21:28 04 Sep 20
Eric is a very thorough technician who addressed our recurring issue with very salty water. He disassembled and checked our unit, replacing several parts. Eric was prompt, courteous and very professional. Hopefully our malfunction has finally been rectified.
Suzy Bliss
Suzy Bliss
20:04 04 Sep 20
AWESOME SERVICE, Jeff was on time, informative and got the job done, all on a holiday weekend. Thanks Jeff, you guys rock. 5 star service from me 😀
Bradley Peterson
Bradley Peterson
23:29 01 Sep 20
Prompt and courteous with great attention to detail.
Debbie Oehme
Debbie Oehme
20:21 31 Aug 20
The service appointment was easy and quick. Service Technition was on time and friendly. Explained what was wrong, what he was fixing and what to do to help preventing it from happening in the future. Service Technition was Will, gets a 10 out of 10.
Nancy Godfrey
Nancy Godfrey
19:48 31 Aug 20
Technicians, Rory and Blake, were very friendly and thorough.
Tom Trisko
Tom Trisko
22:17 27 Aug 20
The water tastes much better.

Technicians were very friendly and thorough.
Martin Zanger
Martin Zanger
16:07 27 Aug 20
Sean came to our house promptly at 8 a.m., the opening of the time window. He was quite personable and knowledgeable. He showed me what specific items he was servicing and answered all my queries. He made some suggestions regarding how to run the mini-split system and maintenance issues with our boiler heating contraption.
Jean Jensen
Jean Jensen
18:01 26 Aug 20
Sean B. was very thorough and had many options for my AC replacement. He is very knowledgeable about his work and explained things in layman's terms.
Alisa Zak Albers
Alisa Zak Albers
16:47 26 Aug 20
Highly recommend Aquarius! Tony has provided excellent service both times he’s been to our home for service calls. Knowledgeable and highly communicative. Very happy with the quality of service provided.
Wendy Tedlund Marty
Wendy Tedlund Marty
02:40 26 Aug 20
Professional and efficient staff in office and technician. Thomas was at my home today for yearly water softener service, he was awesome, polite, efficient and knowledgeable. Highly recommend Aquarius and Thomas !
Gayla Nichols
Gayla Nichols
15:25 25 Aug 20
Very efficient, and know what they’re doing… Excellent service… Five star service!
Barbara Connolly
Barbara Connolly
14:21 25 Aug 20
Courteous and understanding from office staff to service providers. Were able to answer all questions and provide answers I could understand. Explained procedures as he went along.
Bill Pettit Jr
Bill Pettit Jr
19:38 24 Aug 20
Trevor our serviceman is great . Personable and informative.
Sharon Teat
Sharon Teat
20:40 19 Aug 20
Fast clean and friendly knowledgeable
Shane Hoemberg
Shane Hoemberg
16:17 19 Aug 20
Andy Lahman came to my home to check my AC unit to make sure everything was working good. He explained everything he was doing and why he was doing it. Very informational and helpful. I would recommend Aquarius/Thompson to anyone and EVERYONE!
Gene Wiley
Gene Wiley
16:16 18 Aug 20
arrived as stated. technician was polite and professional!
Mark Stodola
Mark Stodola
21:09 14 Aug 20
They came out did a estimate. Gave me several options to choose and there was no pressure to buy instantly. Both the salesman and the installer were outstanding in every way.
Robert Keck
Robert Keck
15:34 13 Aug 20
The service tech called 30 minutes out to alert us to his arrival time. Very professional. Let me know what he was doing with each step of the process and why. Made sure all was clean after. Answered all questions and made sure all was done to our complete satisfaction. Very glad I chose this service plan.
Vance Kaupang
Vance Kaupang
20:26 11 Aug 20
Knowledgeable, friendly and quick service.
On time, efficient, knowledgable, friendly service.. thank you, Lee! We appreciate your good work and are grateful for this precious filtered water!
Blessings!
Ken Young
Ken Young
17:34 10 Aug 20
Our service person, Cory, was prompt, informative and his work was outstanding. We haven’t tried the system yet, he just left so we will refrain from comment until we’ve had a chance to use it. Thank you.
Chris Morlock
Chris Morlock
02:44 09 Aug 20
Recent service for my air conditioner provided was excellent. All my questions were answered by the Technician. Sean was courteous and friendly.
I will definitely use the service again as needed.
Thank you.
Audball Louise
Audball Louise
17:58 06 Aug 20
Jon was amazing! Very professional!
Steph Johnson
Steph Johnson
14:21 04 Aug 20
Tom and Noah were on time, very courteous, explained the process and showed me the old filters.
Bob Erickson
Bob Erickson
22:54 31 Jul 20
Overall great experience. System selection/sale was excellent with Dave, installation was scheduled quickly and exceeded timing expectation, and installation was executed timely and with thorough explanation and again exceeded expectations. Highly recommended.
Gail Stephens
Gail Stephens
18:16 22 Jul 20
We just replaced our original Kinetico after 34 years. We have always been happy with the service we receive there.
Lora 'Kisler' Wylie
Lora 'Kisler' Wylie
15:37 22 Jul 20
Great communication-Eric was Super friendly and on time. Gave a lot of options for my situation. ***** 5 stars all day!! I highly recommend!!!
Phyllis Gruby
Phyllis Gruby
20:09 21 Jul 20
Brent, an Aquarius associate didn’t a check if our heating and cooling system today. He was professional, knowledgeable and personable. I am impressed with his assessment of the situation and his recommendations. Thank you for the professional, personal service.
Karen Arcand
Karen Arcand
22:56 20 Jul 20
on time, polite, knowledgeable.
Marjean Ossefoort
Marjean Ossefoort
14:58 17 Jul 20
Mike was knowledgeable and explained in terms that we could understand. He gave us multiple options and seemed like an all around good guy.
Lois A Anderson
Lois A Anderson
16:29 16 Jul 20
Very positive experience. Blake & Rory were informative and helpful. On top of all things related to our system.
Sharon Verges
Sharon Verges
18:55 14 Jul 20
The service person was very professional and helpful. He fixed the issue and answered all my questions thoroughly.
Daniel Hallstrom
Daniel Hallstrom
19:57 09 Jul 20
Responded to my need the same day. They kept me informed of my place in the work for the day and when I could expect their tech Brandon to arrive. Her was courteous, respectful of our health concerns, and was professional in his diagnosis and explanation. They also called the next day to be sure all was well and asked about my experience. I will definitely call them again if needed.
Kathy Polhamus
Kathy Polhamus
01:42 09 Jul 20
I have had my furnace, hot water heater and A/C replaced. I've had nothing but the very best customer service, from my initial phone call to the completion of the work. I've used their services for years and can't recommend them enough. A+ quality all the way!
Lee Katzmarek
Lee Katzmarek
15:34 04 Jul 20
Good knowledge service by the technician! Unfortunately following my credit card payment on the technician's tablet, my credit card was compromised with fraudulent on-line charges and the CS person I attempted to report this concern to blew me off. You'd think these days they would at least protect their other customers by insuring their system wasn't hacked!
Shane Anderson
Shane Anderson
18:36 29 Jun 20
Tech was very helpful and courteous, would use him again!
Ace Wieneke
Ace Wieneke
14:43 29 Jun 20
Technicians were very helpful and knowledgeable did everything to my satisfaction
Martha Rickbeil Sather
Martha Rickbeil Sather
13:21 28 Jun 20
Always great products and super friendly service!
Dawn Janson
Dawn Janson
19:39 24 Jun 20
Great service and technician , very friendly & knowledgeable. Explained very clearly.
Roger Nancy Hoff
Roger Nancy Hoff
18:41 23 Jun 20
Eric is so courteous and professional! We are very pleased with the services!
Very helpful! Great at explaining how the system works.
Joel Raba
Joel Raba
23:26 17 Jun 20
These people are the absolute best! My central air was acting up & I called them, & they had our guy Brent here in an hours time, & got it fixed up perfect! Five Stars ++++
Pat Hanson
Pat Hanson
16:11 17 Jun 20
Wayne the service tech was very good told me the problem and got the A/C running and checked operation. Very happy with the service.
Larry Hiedeman
Larry Hiedeman
17:57 12 Jun 20
Salesperson was informative and patient with our questions. Installation went well and the service during installation was exceptional.
Courtney Alderete
Courtney Alderete
23:26 10 Jun 20
Excellent customer service and great company to work with! Very knowledgeable!
Joleen M Bourdaghs
Joleen M Bourdaghs
18:03 09 Jun 20
on time
fast
helpful recommendations
Richard Lawrence
Richard Lawrence
19:44 19 May 20
quality products
polite employees
he was very good , explained everything
Zohirul Islam
Zohirul Islam
06:03 05 May 20
md zohirul islam
md zohirul islam
0561342719
Reid LeBeau
Reid LeBeau
21:23 01 May 20
Excellent service. Explained everything. Very very helpful
Russ Frank
Russ Frank
00:43 30 Apr 20
We have had two water systems with you now. Both have worked flawlessly!! We had a second system installed in our rental townhouse and just signed up for your biannual service plan. We had the pleasure to meet Jake today and found him to be a very pleasant person!! I would recommend him as a service person to anyone!! Thank You for a quality service experience!! Ask for Jake!!
Stephanie Lynne
Stephanie Lynne
01:48 25 Apr 20
Great service, very thorough and patient with my little boy who kept sneaking off to help! Thank you!
Chris Kellogg
Chris Kellogg
21:48 24 Apr 20
Thomas Erronis came to my house today for an AC tuneup and his professionalism was beyond measure. Very prompt and courteous and did the most thorough job I've ever seen. Would definitely recommend.
Russ Charlier
Russ Charlier
16:07 24 Apr 20
Service tech was very professional.
Water quality is great.
Faye Waltman
Faye Waltman
18:31 23 Apr 20
They are always pleasant and knowledgeable and always on time which is appreciated! Definitely recommend them!
Lori Smith
Lori Smith
21:25 17 Apr 20
Steve was very nice. He explained the different systems and our options that we could do. He was very knowledgeable and polite. He even recalled the year your company installed a furnace for my Dad.
Looking forward to working with your company for our needs. Thanks! 😊
Roger Tietz
Roger Tietz
19:42 15 Apr 20
On time; took care of customer; focused on quality.
Gloria Carlson
Gloria Carlson
18:06 11 Apr 20
Eric was very efficient and done in good time and I am pleased with everything he did.My water has never been this good!!
Paul Dukart
Paul Dukart
17:29 08 Apr 20
All the people at Aquarius are friendly, efficient and knowledgeable ... we would totally recommend Aquarius. Brandon (Heruth) tuned up the AC yesterday, so I know we are ready for the summer.
Cynthia Steel
Cynthia Steel
17:39 02 Apr 20
Very polite, dependable and offer good service.
Carol Radil
Carol Radil
17:26 02 Apr 20
Come when they. Polite and careful with all this virus stuff
Steve Robertson
Steve Robertson
18:51 01 Apr 20
Courteous and professional staff.
Rick Maurer
Rick Maurer
23:31 30 Mar 20
Quality and timely service.
Sue Miller Horman
Sue Miller Horman
18:28 27 Mar 20
We have been doing business with Aquarius Home Services (Kinetico systems) for several years and have been extremely pleased with their service.

Most recently Josiah came to our home, on very short notice, and repaired some plumbing in our mechanical room. We were thankful that he professionally and efficiently resolved the potential water problem before it became a bigger problem. Josiah, and the entire team at Aquarius truly strive to make their customer service top-notch! It’s a pleasure to do business with them.
James Fry
James Fry
14:21 27 Mar 20
Great business to support/partner with. They look out for your best interest and respect your decisions.
Shelly Kerzman
Shelly Kerzman
16:56 26 Mar 20
Helpful staff and they answered our calls in a very timely manner.
Peg Straight
Peg Straight
20:17 24 Mar 20
It was just installed today Brendon did an excellent job of explaining everything! Can’t wait to see the difference!
Greg Finch
Greg Finch
21:48 12 Mar 20
They went out of their way too provide me with a softener, and the install of it on the same day. Both the salesperson Dave, and especially the installer Blake, were very quick and professional. They were very knowledgeable about the equipment and Blake did a wonderful job of installing. Appreciate their business and would highly recommend to others.
Judy Hunter
Judy Hunter
21:58 11 Mar 20
The service person was thorough and explained all the options and gave us time to discuss and make a decision.we will see how follow up goes.
Brad Lem
Brad Lem
17:19 09 Mar 20
Great service. Great installation. Highly recommend
Prompt appointments. Technician very knowledgeable and took care of our service quickly. Gave us valuable info on the condition of our water and system. No pressure.
Lisa Walsh
Lisa Walsh
17:08 24 Feb 20
Thorough, tidy and friendly. Made friends with our dog too!
Justin Hermans
Justin Hermans
01:26 19 Feb 20
We had great service from Cory he did an excellent job!
Donna Divine
Donna Divine
15:29 18 Feb 20
Jimmy V from Aquarius is an excellent technician and very courteous. I highly recommend Aquarius. Great service, reasonable prices!
Brenda Jungwirth
Brenda Jungwirth
21:05 15 Feb 20
Great sales and service. No excessive call backs while you decide. And very prompt responses.
Jamie Buchanan
Jamie Buchanan
18:19 15 Feb 20
Deanna Knudson
Deanna Knudson
04:38 14 Feb 20
their fast friendly service
Jake Rhein
Jake Rhein
21:55 11 Feb 20
Great service great water
Paul Niehaus
Paul Niehaus
20:22 10 Feb 20
The sales and service people are great to work with, communications are the best we have experienced, great water from our system, this is the second Kinetco water system we have purchased over the past 16 years, the one before this was I northern Indiana and we had no problems at all, we know we will love this just like the last one.
Sharron Schwegel
Sharron Schwegel
13:57 08 Feb 20
Professional service, very timely. We contacted Aquarius onTuesday,had water tested on Wednesday. Representative gave us options, and equipment was installed on Friday. We saw immediate results in amount of suds, clarity of water.
Kali Kocmoud
Kali Kocmoud
18:51 04 Feb 20
Thank you Shawn R for coming out to fix the leak with my softener. Arrived 30 minutes early, diagnosed the problem and fixed it quickly. Answered my questions. 5 stars.
Troy Nelson
Troy Nelson
21:32 29 Jan 20
They did a great job at the Townhall and the Fire Dept would recommend them to anyone
Kevin Vonderharr
Kevin Vonderharr
20:21 24 Jan 20
Branden H. and Kevin came out on 1/24/20 to provide a free furnace tune up. I told them that we had a humidity problem in the home and the windows are rotting. We have been in the home for five years and thought the furnace humidifier was not working as it was always dry/crusty and I never heard it run. They not only noticed it was on a max setting but that the filter and shroud were covered in mold - major health concern. Also, they did a thorough cleaning job and found a dead bird. They were courteous and extremely helpful - providing tips going forward. Very happy I accepted the invitation from Aquarius to complete the free tune-up. 5 Star. Thanks!!
Curt Kluver
Curt Kluver
17:05 17 Jan 20
I was very please with their quick service as well as how thorough there explanation was of what they did to correct the trouble I was having. I was very please
Deb Bartholomaus
Deb Bartholomaus
16:16 17 Jan 20
We love our drinking water. It TASTES so good. I can’t say that enough. It’s So good. We’ve had Kinetico System now for six months. The drinking and cooking water is pure, clear, and knowing that we are using the cleanest water ensure us it’s the best for our overall health. And that’s important.
Sonya Beaulieu RedDay
Sonya Beaulieu RedDay
13:49 09 Jan 20
Knowledgeable, felt comfortable with everyone in my home and got the job done!! Thank You!!
Dave Costanzo
Dave Costanzo
20:41 08 Jan 20
Needed an electrician for a wiring repair. Nate came out and did an excellent repair job at a very reasonable cost.
Eileen Lambert
Eileen Lambert
20:11 31 Dec 19
Knowledgeable technicians
Gary Beasley
Gary Beasley
16:10 30 Dec 19
Michael Rost
Michael Rost
02:08 28 Dec 19
Wanted $600-$1,000 for a $125 part and an hour of labor. And payment in full up front. Would not take payments.
Debbie Silver Saraceno
Debbie Silver Saraceno
17:56 27 Dec 19
Just had Brandon out of Siren Kinetico here. He was amazing. Respectful, helpful and knew what he was doing! Was very happy with the outcome! Really appreciated that he had salt and filter with him and was able to not only fix my issue but change filter and add the salt. Thanks Brandon!!!!
Michelle Webber Kelley
Michelle Webber Kelley
17:05 20 Dec 19
From the phone call to report that our furnace wasn’t working to the call from the technician and his service, we were really impressed and felt taken care of! Thank you!!!
Kathleen Skaalerud
Kathleen Skaalerud
17:40 19 Dec 19
Very informative and seemingly knowledgeable service people.
Jean Vreeland-Kotila
Jean Vreeland-Kotila
17:32 12 Dec 19
They are very knowledgeable and know what they are doing! I would HIGHLY recommend Aquarius Home Services for any water service!!!! Their service technicians are great. Everyone who has come out to do my services for me have been excellent!
Chad Cole
Chad Cole
03:06 11 Dec 19
Alex Traver
Alex Traver
03:05 11 Dec 19
Best five star experience offered in the industry!
Julie K Stevens
Julie K Stevens
00:47 11 Dec 19
They were here within 20 minutes of my after hour call. Excellent service. They were very knowledgeable and helped me to understand the problem and what I should do to avoid having it happen again. Highly recommend.
Courteous, on time,good value
Brenda Phaller
Brenda Phaller
20:28 27 Nov 19
the water softener works very well in my area. I like the extra large salt bin
Valerie Jahnke
Valerie Jahnke
10:04 22 Nov 19
Quick, efficient and good price!!!!!
Cynthia Buck
Cynthia Buck
22:59 19 Nov 19
Clean Fast Polite Service Your people seem to really know what they are doing !
Joseph Neumann
Joseph Neumann
20:48 15 Nov 19
Good product and great services. Plumbing issues fixed within a couple of hours after calling. Fantastic work.
William Anderson
William Anderson
16:54 14 Nov 19
Your technician Bryson was knowledgeable and very helpful.
Nancy Spack
Nancy Spack
21:22 08 Nov 19
Great customer service. Service technician was extremely knowledgeable. He explained everything that he did.
Judy Hollatz Nelson
Judy Hollatz Nelson
19:44 06 Nov 19
They made it easy to set up my appointment with a time that fit for me. The service was thorough and he answered any questions I had. I would recommend them highly. Thanks
Nick Verhagen
Nick Verhagen
17:59 05 Nov 19
Scheduled an in-home estimate and was very impressed with the testing performed, solutions offered and explanations given for everything throughout the process. System install was able to happen in less than 3 business days. Technician was on-time and very professional. Installation went smoothly and all of our questions were answered. I will be using them for any future water needs.
Linda Gerten
Linda Gerten
17:05 04 Nov 19
Staff were very knowledgeable and shared with customer. Very impressed with his suggestions and detail provided to me. Thanks!!
Joe Martinson
Joe Martinson
03:15 02 Nov 19
Great presentation of what Kinetico does with your water. Very fast service and all of our water issues are solved. No more stinky laundry and smelly water in glasses. Very happy with our system.
Terry Hall
Terry Hall
21:24 01 Nov 19
We couldn't be happier with our system ! we had culligain for years... but when they changed our service tech , service went to hell .
We have had Excellent service with Aquarius!! Fantastic water as well!
Just had a service call today . As Always the tech they sent was very professional, personable, Knowledgeable and respectful of our home ! A Big Thanks to Brandon K for your help with the question I had and all the information you provided .You are Awesome ! We will continue to recommend your business 🙂
Barbara Sturgis
Barbara Sturgis
15:05 01 Nov 19
Excellent service- Brandon explained everything about system- very knowledgeable -I recommend this company.
Lonnie Wilkerson
Lonnie Wilkerson
14:42 23 Oct 19
David B. came out to give our geothermal system an annual checkup. He installed some new parts and it is running better than ever. He was very professional and friendly.
Dana Yurich
Dana Yurich
18:04 21 Oct 19
Excellent and speedy service.
Collin A Shaughnessy
Collin A Shaughnessy
14:00 21 Oct 19
on time very professional
Jason Ross Bartlett
Jason Ross Bartlett
18:17 17 Oct 19
Called them because of an ad special for a HVAC tune up and was pleasantly surprised with the professionalism and promptness. Mike Lauer came when he said he would, was extremely knowledgeable, and didn’t try to “sell” me on anything extra.
I would definitely recommend this company based on my experience.
Bonnie Klitzke
Bonnie Klitzke
13:35 15 Oct 19
courteous service, quality product
Maria Plaster
Maria Plaster
16:30 08 Oct 19
Friendly,knowledgeable inexpensive
Julie Shaw-Melzer
Julie Shaw-Melzer
21:25 03 Oct 19
Set up an appointment and received a text reminder two days in advance. John installed my new Bosch dishwasher perfectly and also rebuilt all my plumbing under the kitchen sink. He cleaned all the areas thoroughly when finished including the basement where he tied into the supply and drain lines. Highly recommend them!!
John Richard
John Richard
23:57 24 Sep 19
Our sales rep. Jennifer Hoffman is great! Super responsive, listens to our questions and always gets back to us in a timely manner. I recently had a question about our K5 drinking system, reached out to Jennifer (who was on vacation) she got back to me and helped me with my issue, a simple filter change! But she was on vacation! A huge thumbs up for Jenn Hoffman and the Kenetico peeps. Will definitely continue to refer Jenn to take care of my family and friends.
Carole Hallin
Carole Hallin
20:09 23 Sep 19
Alex and Kevin were very polite and efficient and explained everything.
Charity Trinkaus
Charity Trinkaus
17:27 23 Sep 19
Great service & quick appointments available. Technician Jake was very knowledgeable and helpful.
Mike Cleary
Mike Cleary
20:35 18 Sep 19
Out technician Andy did a good job of explaining the repairs needed to get our ac running. The repair was done professionally and the cost explained in detail. He took time to explain the benefits and savings of enrolling in the annual maintenance plan. Andy installed the unit 12 years ago and this was the first time we had a problem- compressor motor died.
Marlys Wentworth
Marlys Wentworth
15:31 18 Sep 19
Great service. Answered all questions, friendly and very knowledgeable. Thank you
Scott Stewart
Scott Stewart
21:34 11 Sep 19
very professional answer any question
James Cole
James Cole
18:49 10 Sep 19
Very great service. They answered all the questions that I had. I definitely reccomend.
Connie Hannemann
Connie Hannemann
19:19 06 Sep 19
Professional, timely, honest
Chelsea Lynne Adams
Chelsea Lynne Adams
20:01 03 Sep 19
Josh is the man! very helpful, knowledgeable and respectful. Thanks again Josh!
Shelby Saltness Ellis
Shelby Saltness Ellis
19:37 03 Sep 19
We love our new Kinetico water softener from Aquarius! What is equally important is the company that installs and services the product. From sales, to installation to service to office staff....everyone is knowledgeable, thorough, reliable and friendly. Special thanks to Dave F, Kyle S and Jake A!!!
Ken Gabriel
Ken Gabriel
18:17 30 Aug 19
Got my furnace and air running good.....😀
Richard Limper
Richard Limper
15:26 27 Aug 19
i call them tell them that i nees a propane conversion kit, and they want ro svheduale someone to come to my house and tell me that i need a conversion kit, these people are crooks
Britain Kaye
Britain Kaye
15:08 27 Aug 19
Experienced and knowledgeable. Great customer service and friendly staff.
Todd Nutting
Todd Nutting
17:02 21 Aug 19
Very polite and efficient service rep.
Sue Van Den Broeke
Sue Van Den Broeke
15:02 20 Aug 19
Technician Alex was polite and professional
Deb Panek
Deb Panek
14:57 12 Aug 19
Very thorough. The technician was very professional and courteous.
Mark Einhorn
Mark Einhorn
19:21 08 Aug 19
Jake is a comfortable spirit who is professional and an excellent representative.
Bernice Eva Ollanketo
Bernice Eva Ollanketo
00:10 07 Aug 19
I called Kinetico in July explaining that our water system had shut down. I was treated with respect and we had set up an appointment which I had to cancel due to my husbands health and again rescheduled with a very understanding person. On Aug 1, two very friendly servicemen were at our door. It was a pleasant experience, they explained the situation well and it wasn’t difficult to make a decision once I was shown the figures. I didnt feel pressured . We have been happy with Kinetico for approx 18+ years.
Patrick Junker
Patrick Junker
15:01 06 Aug 19
Great service, on time for appointment and knowledgeable technicians, done for the price quoted!
Joyce PrepMaster
Joyce PrepMaster
15:21 31 Jul 19
I had problems with my water, after a few tries, rebuilding the head, replacing the head, they replaced my unit and my water is wonderful. They never stopped trying to help us. LOVE KINETICOS. Your service is exceptional! We sure appreciate your willingness to go the extra mile to get us up and running. Will refer you many times!
Steven Pearson
Steven Pearson
00:53 31 Jul 19
My central air quit working yesterday evening I called Aquarius next morning and David B had it fixed by early afternoon. Super job David, thanks for the tips and customer education. Oh and to the very nice person that answered the phone when I called and ask what she could do to make me smile. You did it with great service 😁.
Stuart Legaard
Stuart Legaard
16:45 23 Jul 19
Very knowledgeable service rep(Josh), prompt and courteous.
Colette Viquez
Colette Viquez
20:23 18 Jul 19
I just had Will R. come out and complete routine service on my whole water filtration system, He did an amazing job! Awesome customer service. Words do not do justice about the service provided by this whole company, from the front office to the service techs that come to your home! So thankful I am able to utilize this service.
Bob Belyea
Bob Belyea
18:15 17 Jul 19
We updated part of our older Kinetico system with updated Kinetico parts. Added the K5 reverse osmosis system and couldn’t be happier. The service and professionalism from Aquarius was first class.
Kent Kraft
Kent Kraft
17:44 16 Jul 19
Knowledgeable, friendly techs, fast service, cleaned up ater themselves
Rob Williams
Rob Williams
18:23 13 Jul 19
Good service and prices
Lisa Schmiege
Lisa Schmiege
19:16 11 Jul 19
Just had our 15 year old Kinetico system replaced with a fancy new Kinetico system.
Kyle the installer was great, he knows his stuff. Thanks!
Brad Carlson
Brad Carlson
21:11 27 Jun 19
Doug Harren
Doug Harren
16:39 21 Jun 19
Trevor was very helpful as always. He takes the time to explain the test results and makes sure the system is working properly. Thanks Trevor!!
William Ohl
William Ohl
18:56 17 Jun 19
Trevor was prompt, friendly and professional. He installed our system, explained it completely and demonstrated it to our satisfaction. He is very good at what he does. I would highly recommend him and Aquarius.
Michelle Ward
Michelle Ward
01:12 15 Jun 19
Dallas installed our water treatment system today. He was very knowledgeable, friendly and it was a pleasure to work with him. We look forward to see the results from our new system and how it will handle our water problems on our lake home.
Connie L Pillar
Connie L Pillar
14:11 07 Jun 19
We had a leak in a RO filter. I called Aquarius and Mike and RJ were at house next morning. They called ahead, were on time, very professional and solved problem quickly. nice to have someone so responsive.
Carole Zimmer
Carole Zimmer
15:11 06 Jun 19
Jake was very pleasant and informative as usual.
I always recommend Kinetico to my friends and family because of your excellent service.
Thanks again, Jake.
Gail Arne
Gail Arne
17:43 28 May 19
Excellent customer service and reasonable plans for maintenance. My friends are in love with our kinetico filtered water, as we got the system and filters from them. We use no single use water bottles at our lake home. They also have a fabulous open house each year that we love to go to and have BBQ and get filters on sale.
Lora Conwell
Lora Conwell
20:27 21 May 19
Tom Werth
Tom Werth
10:02 17 May 19
A client of mine had an issue with his water heater, and he needed to use his HMS Home Warranty to take care of the problem. Although I'd heard horror stories about getting work done, and getting it done promptly, I was very surprised by the contractor, and his attitude. Communication was exceptional, it wasn't more than 30 minutes from the time I'd called the claim in that there was someone at the home, and within approximately 3 hours my client had a new water heater, everything was cleaned up, and a very professional job was completed. Very surprised...and pleased!
Linda Anderson Hanno
Linda Anderson Hanno
19:35 04 May 19
Our service tech Jake has taught us so much about our system. He is so patient and personable. We really like that he has been our tech the last couple of times. Great overall service.
Sheryl Hagen
Sheryl Hagen
18:35 01 May 19
Mark Hanson & his entire team did an amazing job! Pleased that they contacted us in several ways-text, phone call, email so we knew exactly when the techs would be out. Very knowledgeable, very careful to protect our floors, and the surrounding areas. Skillful in installing new faucets, valves, toilets & water conditioner. Would recommend them anytime! 5 out of 5-skills & service!
Michael Hiatt
Michael Hiatt
17:34 01 May 19
Excellent equipment and staff provides high quality service!
Jake was a first rate technician!
Jane Z Quick
Jane Z Quick
17:10 29 Apr 19
Jake my service technician from Aquarius was very knowledgeable and clean and on time. Now I am set with soft water and fabulous drinking water and salt bags ready as needed. Thanks for a job well done !!
Scott May
Scott May
01:10 25 Apr 19
the soft water and good drinking water.
Jason Groholski
Jason Groholski
18:41 31 Mar 19
All around good prices, servive, and results.
Mary Mueller
Mary Mueller
00:57 30 Mar 19
Great job on Communication - call backs, expected arrival time, what the issue appeared to be and how it would be addressed. John W worked on the sump pump issue until it was fully resolved. Thanks!
Peter Cheskie
Peter Cheskie
17:57 15 Mar 19
Had a sump pump problem. They advertised a sump pump inspection on Facebook. I responded and they were quick to set up an appointment. Justin Roland was here today, checked things out, found a bad pump, replaced it and I am ready for more melting. Very friendly and did a great job. I highly recommend Aquarius Home Services.
Kris Wagner
Kris Wagner
21:17 17 Feb 19
Very happy we changed to Kinetico/Aquarius water systems and home services. Our technician, Trevor Swanson was very helpful and efficient. I would definitely recommend this system and service to friends and family.
Monica Sleiter
Monica Sleiter
03:33 31 Jan 19
Mike Krusemark, our technician-sales person was polite, helpful. His work was clean, timely and complete. I would recommend both Mark and and the water softener.
Linda Miller
Linda Miller
17:54 23 Jan 19
I have Kinetico water softener that I would never purchase again this water softener was put in in 2010 with issues beginning the end of 2011 that have never been solved I have now been accused of having debris in my well or putting debris in my brine tank neither of which is true on top of that I paid $89 for a service call which they agreed to reimburse me because they didn't think I should have to pay it so now they cash my $89 check and I get to wait two weeks for a reimbursement check because they don't know how to reimburse money any other way I wouldn't deal with them again oh and by the way there's suggestion on this $3,500 water softener is to add at minimum a $1,500 additional piece and also a $3,000 additional piece
Linda Simpson
Linda Simpson
01:45 22 Jan 19
Wade came out when we suspected our water wasn't soft even though our monthly maintainance plan was in place and up to date. He went up and beyond the call of duty and got the situation handled with efficiency and thoroughness. Very grateful!!
Doug Nosan
Doug Nosan
03:22 02 Jan 19
Professional and willing to adjust their schedule to work with you
Charles Calisto
Charles Calisto
18:40 17 Dec 18
Wade is technically competent, courteously explains what he does and options.
A professional.
Heather Stone
Heather Stone
19:03 29 Nov 18
Trevor was very helpful and professional. I went to the office to get a new filter, but the office secretary was gone for lunch and had closed the office during that time. I noticed a service truck with someone in it sitting off to the side of the building so I went up to the truck and it was Trevor. He was immediately willing to help. He even looked up my history with Aquarius and noticed that one of the parts we had on our system was needing to be changed out so he immediately follwed me home and changed out the part. It was great to have immediate service like that. He was very knowledgeable and explained everything that he was doing. I appreciate what he did to help me out.
Lynda Zeidman-Sigwanz
Lynda Zeidman-Sigwanz
23:05 11 Nov 18
Quality service & products
Eric Jeltema
Eric Jeltema
17:28 11 Nov 18
Service was fast and well done. Cory was very knowledgeable, fast, and friendly. I will only be calling him to do my work in the future. I now have a plumber I can trust and know that it was done right. A+++ all the way around.
Janet Meyer
Janet Meyer
16:56 02 Nov 18
Jake A. Was very professional and informative. He took time to help us with the filter for our faucet. He also informed us of a service plan which we purchased through him.
Laura McCaughan
Laura McCaughan
14:13 02 Nov 18
They respond quickly and do a great job.
Rick Brower
Rick Brower
23:42 01 Nov 18
Very pleased with our Kinetico. Service was great and later when we had questions, they were handled promptly and professionally. The installers were clean and careful. So good to answer concerns and offer advice. Barb
Debra Jackson
Debra Jackson
20:15 26 Oct 18
Knowledgeable, professional, courteous service. Travis took the time to explain everything so we could understand it. Had some good recommendations. Very considerate of our home.
Robert Matzke
Robert Matzke
15:22 26 Oct 18
reliable dependable service and very professional.
Gayle McGrane
Gayle McGrane
15:04 22 Oct 18
Aquarius is very receptive to our needs and Jason is knowledgeable, honest GREAT guy!
We have been working with Aquarius for several years and have been extremely pleased with their service EVERY time!
Stephen Ewing
Stephen Ewing
22:29 19 Oct 18
Josh did an excellent job winterizing our Kinetico system. Highly recommend him.
Viola Bengtson
Viola Bengtson
23:59 17 Oct 18
Eric was very polite, efficient and new what he was doing.
Dan Hale
Dan Hale
13:45 27 Sep 18
Had a water softener and drinking water system installed. Jennifer our Water Specialist and Derek our technician were great to work with. We are very happy with the service we received and would recommend to anyone! Thank you.
Kathy Jestus
Kathy Jestus
18:27 11 Sep 18
Trevor did a great job. Very courteous and knowledgeable. Thank you.
Jeff Chudek
Jeff Chudek
02:46 07 Sep 18
We had a great experience from scheduling, finance, and service with the transfer of ownership. Thanks team!
Thomas A. Cison
Thomas A. Cison
18:42 06 Sep 18
Just had my water softener and drinking water purification system reinstalled in the new house. Derek Buck did the work, including drilling a new hole in our granite countertop for the water spigot. He did a fantastic job, with awesome customer service skills. I'd recommend Aquarius and Kinetico and their team any day.
Greg Harms
Greg Harms
16:43 05 Sep 18
We found the service during installation to be outstanding. Informative, courteous and knowledgeable, the guys did a great job. We hope the systems perform as well in the years to come.
Robert Parker
Robert Parker
18:20 29 Aug 18
Technician explained what they were doing, and educated me along the way. Shawn checked in to make sure i was keeping up on my notes.
Tim Wynne
Tim Wynne
17:20 31 Jul 18
Will was very friendly and did great job for us checking out our system.
Steve Parker
Steve Parker
22:45 14 Jul 18
We really enjoyed our entire Aquarius experience. Dave was very friendly and helpful in explaining why Kinetico was the best choice for us. Trevor installed our system this week. He showed up right on time and did a great job. We are very happy with the system and improvement in our water. We are now confident that we could install a washer and dryer or dishwasher and not worry about iron build up that would wreck the equipment. Thanks Trevor and Dave.
We love it. Jason the technician was the most informative, friendly and very helpful. Would recommend customers to ask for him
Kathleen Lander
Kathleen Lander
20:18 01 Jul 18
Great customer service.
Joyce Glover
Joyce Glover
22:28 28 Jun 18
Service was prompt, Wade was extremely knowledgable and helpful. He knows his business inside and out.
Fritz Harris
Fritz Harris
22:01 28 Jun 18
Aquarius home Svc’s/ Hansen plumbing did a very nice job. Cory was very professional and considerate. We had an issue that Hansen followed up on & got things straightened out. I would recommend them to others and will use them again.
Terry Hoppe
Terry Hoppe
16:08 27 Jun 18
Great service
I recommended to my neighbor as well
Noah B. came out for our periodic check-up of our water softener. Very nice young man, answered all my questions. All Aquarius employees I’ve dealt with are very professional and they always keep me informed on the day of appointment as to when they will be arriving.
Connie Finch
Connie Finch
19:12 19 Jun 18
Wade has been servicing my Kinetico water softening system yearly for a long time. I always know he will do an excellent job and answer any questions I have. He always calls to let me know when he is on his way which is much appreciated. He's courteous, friendly and very knowledgeable. He's a valuable ambassador for your company.
Angela Greenman
Angela Greenman
00:45 08 Jun 18
We are impressed by the dedication of Trevor S. He worked hard to find a solution to an issue we had and he sincerely did everything he could to make sure it was fixed quickly. He communicated with us every step of the way and was polite and professional always. We appreciate his efforts to make sure what needed to be done was done in a timely fashion--and he went out of the way to meet our scheduling needs. Aquarius is fortunate to have him. Trevor really made us feel that we were important to Aquarius and we think that is the key to keeping customers.
Tom Nelson
Tom Nelson
16:08 29 May 18
Wade Wambolt has been taking care of our Kinetico system since it was installed. He is courteous, very knowledgeable and returns phone messages quickly. Great at answering questions about the system and just a nice guy. Thanks Wade.
Kristin Johnson Burge
Kristin Johnson Burge
17:08 10 May 18
In March, Mike T. came out to assess and fix our water issues. He went above and beyond! He even came back at the end of his work day to make sure that everything was running correctly and that our issues were all corrected.
THANKS MIKE!
Jan Nendick Gross
Jan Nendick Gross
20:29 02 May 18
Thank you Trevor S. for your help. Trevor was very positive, friendly and helpful. He explained everything so I knew exactly what he was talking about. Thank you again!!
Bernie Audette
Bernie Audette
16:38 20 Apr 18
Always on time and meets our needs at Northbound Liquor
Jim Boesen
Jim Boesen
00:22 17 Apr 18
Jeff Helgerson
Jeff Helgerson
23:46 14 Apr 18
prompt service. excellent pipe installation. Explained how system works.
Jim Almquist
Jim Almquist
21:10 14 Apr 18
Sheila Ingebritsen
Sheila Ingebritsen
19:09 13 Apr 18
My experience with Aquarius was great! Mike Thell arrived and discovered that I needed a new water softener. He installed a new softener and I had soft water. I'm thankful that he worked until the job was completed that evening.
Jeni Path
Jeni Path
22:59 12 Apr 18
Big improvement to the water at my in laws cabin! Thank u!!
Kathleen Smith
Kathleen Smith
14:50 12 Apr 18
We have our water softener system and maintenance plan through Aquarius. We continue to be very happy with their service. Noah was in last week to maintenance the system and as always, did a great job.
Aquarius and their team are fantastic.
Sue Cutler
Sue Cutler
23:30 11 Apr 18
Pleased with Jason G. He is personable, professional, and always willing to give extra service.
Laramie Matthies
Laramie Matthies
23:35 05 Apr 18
We have had Kinetico in our home for yours and are very pleased with the product and the company. Everyone has always been friendly, courteous, knowledgeable and helpful when needed. We have sold our home, so the time has come to say good bye, but the new owners plan to keep your service!! Thank you Aquarius / Kinetico!!
Joan O'Sullivan
Joan O'Sullivan
23:11 29 Mar 18
Today Jordan Newman, service technician , came from Aquarius Home Services to check my Kinetico Water System. I joined the K-Club and this was the first visit after the new system was installed. He was very knowledgeable, efficient, kind and courteous. I am very pleased with the entire system and would recommend this company to all of my friends.
Betti Hickman Dowling
Betti Hickman Dowling
16:47 29 Mar 18
I can’t say enough good things about Jim S. with Aquarius. The first day he came out to fix a problem we had and we scheduled him to come back the next day to fix all the other problems with the water boiler. Our furnace is running top notch now. He was very professional, friendly, accurate, on time and explained everything. We would definitely request him back and the company he works for. Thank you.
Rick Wagner
Rick Wagner
16:07 28 Mar 18
Trevor Swanson, our service tech, gave us quick, friendly and thorough service.
Renee Tokar
Renee Tokar
17:56 26 Mar 18
Vicky Kinney
Vicky Kinney
22:26 16 Mar 18
The pump on our Kinetico system burned out and the new pump to replace it wouldn't stop running. Josh worked on it for a few hours and tried various options, and eventually decided to take apart the entire system and start fresh. He discovered it was initially installed incorrectly (which was probably why the pump burned out in the first place) and got us up and running. We so appreciated his effort to stick with a complicated situation until it got resolved. The system works great now, better than before!
Kurt Tuftee
Kurt Tuftee
00:11 20 Feb 18
Bryson did a great job.....I love our soft water and drinking water system!
Dennis Meissner
Dennis Meissner
16:57 09 Feb 18
Prompt, efficient, and knowledgable service, along with some good advice for maintaining my Kinnetico water system. Joe is a great technician.
Mary Whitney Johnson
Mary Whitney Johnson
20:53 03 Feb 18
Trevor Swanson evaluated our Kinetico 12 year old water softener and osmosis system. He was totally honest and said everything tested out as functioning great. I appreciate when a business does not sell you something you don't need. He was VERY knowledgeable, friendly, and answered all of our questions. We were TOTALLY impressed with this young guy. If anyone in our area needs a water softener or osmosis system, I would have no hesitations HIGHLY recommending him. HE HAD OUR BACKS.
Ellory Medor
Ellory Medor
15:14 03 Feb 18
Very professional and prompt service highly recommend them
Kimberle Nagle
Kimberle Nagle
12:43 19 Jan 18
The service is awesome. The technicians are knowledgeable and don’t make you feel silly for asking questions! Thanks a bunch!!
Mike Ware
Mike Ware
22:13 12 Jan 18
Kerry at the office was very helpful and knowledgeable about my home warranty and walked me through to resolve my plumbing issue. John Warnke came when expected, showed me the issue and completely resolved the issue the right way! Very professional and polite! Justin was also very helpful! Thank you for a job well done!! Hopefully we won't have any other issues..but we know who to call if we do!!
Susan Lewis
Susan Lewis
01:58 11 Jan 18
Sean Okerlund
Sean Okerlund
03:06 05 Jan 18
Great customer service and an excellent product. Tech took the time to make sure we understood the install. They use booties to keep your floors clean and put out a rug at your door to wipe there feet on. Class act company.....
Jan Prohaska
Jan Prohaska
00:33 04 Jan 18
The customer service, the technicians who installed and who come out to service the system have all been professional and very nice! We have been pleased with the system that was installed. When we have called in with questions the customer service has been excellent! Highly recommend Aquarius!
Roberta Baker
Roberta Baker
01:42 24 Dec 17
Trevor is absolutely the “BEST”...professional and completely reliable!!
Cathy Rogers
Cathy Rogers
20:27 15 Dec 17
We are very pleased with Trevor S. Service. We always request him
Linda LeMay
Linda LeMay
17:17 15 Dec 17
Joe is a great guy to have come service your equipment. He is friendly, patient, and spends as much time as necessary to help you understand what is wrong and how to resolve the issue. He then explains how to keep your system maintained. We have used Aquarius systems at two places for decades and are totally pleased with the product and the service. I highly recommend them.
Sacia Matheson
Sacia Matheson
03:19 09 Dec 17
Damon DiSanto
Damon DiSanto
15:09 05 Dec 17
We’re very satisfied with the efficient, reliable performance of our Kinetico water softener,as well as, our K-5 reverse osmosis drinking water system! Aquarius provides a quick response to our service requests when needed and Brandon, our service tech. was courteous, professional and knowledgeable. We plan to continue to use their systems and recommend others contact them to do the same.
Carol McInnes
Carol McInnes
02:47 03 Dec 17
Very pleased with Trevor S. who arrived to service our Kinetico system. He was pleasant and professional. He showed me and explained the tests he did on our water. He located and fixed the small leak I had noticed (under warranty). He changed the filters, packed up the wrappers etc.,quickly and efficiently.
Only one problem. While doing dishes, I found I couldn’t pull out my sprayer. He must have tucked the hose out of his way while working and not replaced it. Easy enough to straighten out once I figured it out.
Julie Zuehlke
Julie Zuehlke
13:14 22 Nov 17
The service technician took the time to find and solve the problem and explained everything as he went. We're Kinetico cstomers since moving to Alexandria in 2004 and wouldn't think of changing our current water treatment systems.
We have well water and have heard great things about the Kinetico water systems. Kevan Albrecht came out to our home to test our water and give us some recommendations. We learned so much, and although we did not need the whole package the package price was to good to turn down. Today we had our full system installed by Jeremy Severson and he was great. He ran into some issues on his first apt which set him back and kept him at our house much later than we expected him to have to stay but he did not seem to mind at all. It's wonderful to have something BUILT and hardware installed and there is not one ounce of mess left behind. Everything is perfect and we can't wait to use. THANK YOU to Kevan, Jeremy, and the wonderful ladies that kept in touch with the apt time and letting us know the time maybe a little later than originally scheduled. LOVE that extra communication!
Mike is the BEST! And your customer service is Excellent!
MaryLee Sckerl Melius
MaryLee Sckerl Melius
16:21 31 Oct 17
We purchased Kinetico for our home in the Dalton area and we did have a few problems getting the reverse osmosis working properly to our kitchen sink; HOWEVER, after several attempts Mike C, Becky L, and Todd E. made sure we got what we paid for and wanted. Shout out for Mike, as he came back to the house 5-6 times and was always courteous and professional. We are very satisfied and would recommend! Thank you to all.