Testimonials

Hear are some recent reviews for Aquarius Home Services.  Join the many satisfied customers of Aquarius Home Services. We’d be delighted to have you as a customer too.

 

Kim Pederson-Haller
Kim Pederson-Haller
16:28 19 Sep 20
Kevin and Mike were very professional and wonderful to work with. I was impressed! We will use them again!
Shaun Schuster
Shaun Schuster
22:09 18 Sep 20
Aqaurius gets the customer service part of business. Every step of the way they are knowledgable and extremely pleasant to deal with. I wouldn't use anyone else.
Jeanne Carlberg
Jeanne Carlberg
21:32 18 Sep 20
Nikki Turcotte
Nikki Turcotte
19:18 18 Sep 20
We had a great experience! Brent provided great service and went above and beyond. He was knowledgeable and thorough. Five star service that exceeded our expectations.
Paul Brown
Paul Brown
19:11 18 Sep 20
Very helpful and knowledgeable installers. Did a nice job and were very conscientious about the quality of their work. Nicely done!
Dan Dreger
Dan Dreger
17:59 18 Sep 20
Initially scheduled for cleaning, but learned of need to replace hearing system. Tech was professional and showed us the problem then explained options so we could make an informed decision.
David Ousdigian
David Ousdigian
16:44 18 Sep 20
Technician provided, thorough service in a professional and very customer friendly manner.
Rick Pelzl
Rick Pelzl
14:32 18 Sep 20
Great customer service and they explain how everything works
Marie H
Marie H
01:43 18 Sep 20
Cory from Aquarius provided excellent service and explained everything thoroughly before leaving!
Jeanne Tuvey
Jeanne Tuvey
23:04 17 Sep 20
They are prompt to respond for a requested service. They are available to make an appointment within a reasonable time. Service tech is professional, efficient and thorough. This is the 2nd time I have used them.
Adam Warren
Adam Warren
22:17 17 Sep 20
Two months after I purchased my first home, I got an error message the first time I fired up the heat. After replacing the filter and seemingly solving the issue, I scheduled a tune-up with Aquarius just to be safe. Aquarius called me the day beforehand offering to provide the service that day, which was a pleasant surprise. Alex was extremely knowledgeable and educated me on everything I needed to know about my new system. I now have incredible peace of mind and am far more prepared to troubleshoot my equipment, and at a very reasonable cost. I will not look anywhere else for future needs.
Gina Bourke
Gina Bourke
20:04 17 Sep 20
Amy Johnson
Amy Johnson
19:51 17 Sep 20
Brenda Kratsch
Brenda Kratsch
18:18 17 Sep 20
karen peters
karen peters
18:13 17 Sep 20
Chris Anderson
Chris Anderson
17:36 17 Sep 20
Lisa McDonald
Lisa McDonald
17:30 17 Sep 20
I was impressed with the service I received from Aquarius. They have the best water systems, and they made my basement utility area look very neat and professional. Very nice service technitions always eager to help and answer any questions. They have a wide variety of services available too, and that is a major plus.
trenda boyum-breen
trenda boyum-breen
16:06 17 Sep 20
Professional and skilled representatives who are courteous and very respectful during COVID.
Steve Sampson
Steve Sampson
15:26 17 Sep 20
Jake was friendly efficient and professional!
Mark Vidal
Mark Vidal
01:53 17 Sep 20
Corey is an amazing service technician. He is extremely knowledgeable, personable and explains in layman's terms how the system works. We are very happy with Aquarius Homes Services and our water softener system.
Joel Scott
Joel Scott
23:58 16 Sep 20
Jerry Holm
Jerry Holm
20:06 16 Sep 20
Very professional job. Arrived on time and completed within the estimated timeframe. Did an excellent job and provided good operation instructions.
Jim Dykema
Jim Dykema
17:47 16 Sep 20
Patrick Junker
Patrick Junker
16:04 16 Sep 20
Great jobVery thorough and explained some tips to make the system better Alex did a wonderful job!
Kent Toft
Kent Toft
00:33 16 Sep 20
I use these this business every time!!They are 6 stars greatI can go on and onThey are the best!!!Kent
Gretchen Wolertz
Gretchen Wolertz
21:38 15 Sep 20
They provide excellent service & have outstanding service people
Gary A. Baker
Gary A. Baker
21:33 15 Sep 20
Good job on time no other comment.
Cheri Fiola
Cheri Fiola
21:06 15 Sep 20
I had no problems & the technician did tune-up very friendly He taught me about the filter on the humidifier I didn’t even know was there Aquarius is great
Charles Smith
Charles Smith
20:08 15 Sep 20
Our service Technician (Tony) was very pleasant & seemed to be very knowledgeable about his job
DeWayne Nelson
DeWayne Nelson
19:12 15 Sep 20
Great work and communication before leaving.
stevexolson
stevexolson
16:51 15 Sep 20
Great service! Professional and friendly.
Oren Larson
Oren Larson
00:39 15 Sep 20
Thorough, friendly technician who after checking with Fujitsu engineers found the likely source of problem in the unit. Then order replacement parts! 👍
James Reese
James Reese
20:39 14 Sep 20
Kevin Hidde
Kevin Hidde
20:19 14 Sep 20
Gerald Herbst
Gerald Herbst
19:56 14 Sep 20
The technician, Ken, did an outstanding job of servicing our water softener and drinking water filtration system. He was very thorough and very congenial. He made sure everything was working properly when he finished.
William Leonard
William Leonard
18:53 14 Sep 20
Very professional. No up sales. Great job.
David Aukstakalnis
David Aukstakalnis
18:28 14 Sep 20
Jimmy was awesome. He went above and beyond awesome customer service will definitely be using them again thanks again
Mary Margaret
Mary Margaret
18:12 14 Sep 20
Jason Rawlings
Jason Rawlings
18:12 14 Sep 20
Josiah Schumann came to help us with smelly water. He was very professional and answered any questions we had and made reasonable suggestions to fix our problems.
Terry Hulbert
Terry Hulbert
14:51 14 Sep 20
He was very nice person
Marv Gravley
Marv Gravley
02:31 12 Sep 20
Mike was very professional in his knowledge of what needed to be done and explained it. He explained the maintenance contract and what it could do for us. Very pleased in the experience
Chris Bretoi
Chris Bretoi
21:43 11 Sep 20
Josiah rocks!
Richard McNamara
Richard McNamara
19:42 11 Sep 20
Isaac Boyer
Isaac Boyer
18:44 11 Sep 20
Rachel C. May
Rachel C. May
18:12 11 Sep 20
Alex came over to over house to repair our furnace on an emergency basis. He was great! He was on time, professional, and very kind. He was able to find the problem and solve it. 10/10 repair man of the year, would recommend Alex.
Matthew Lord
Matthew Lord
18:05 11 Sep 20
Furnace wouldn’t turn on. Mike from Aquarius provides next day service to quickly identify the issue (inductor motor), get a replacement part, replaced the failed component, and have us back and running. Mike was very professional and the everything was hassle free. This repair was covered under warranty and everything worked out great!
Dean Peters
Dean Peters
02:40 11 Sep 20
Called to inquire about a water heater. Aquarius sent a plumber (Josiah Scheumann) the same day who called me, asked a few queations, offered to pick up a water heater on his way over so had one to replace my 35+ year old water heater. He was orompt, kind, respectful and did his job effectively. Outstanding snd very impressive. We would call Aquarius Water Service again.
Christine Peters
Christine Peters
23:44 10 Sep 20
Fantastic service, professional and prompt! We love working with the people at Aquarius!
Nicholas Grey
Nicholas Grey
23:27 10 Sep 20
Andy did a great job installing a new furnace and ac for us. He even came in late to install a part for us so we didn’t have to go a night without heat. Highly recommend Aquarius!
Vinnie Vaz
Vinnie Vaz
20:17 10 Sep 20
Nick and Nay Freeman
Nick and Nay Freeman
18:26 10 Sep 20
Had Andew out for water filter check and maintenance. Great service and great customer service 👍 Thank you!
Kathleen Lafferty
Kathleen Lafferty
17:48 10 Sep 20
Always great service and knowledgeable service representatives. Fair pricing. Dave and Noah were great representatives of the company.VERY customer service oriented. Thank you.
Donald Koncsol
Donald Koncsol
17:24 10 Sep 20
Elliot Schaan
Elliot Schaan
15:48 10 Sep 20
Sean was very knowledgeable and a great technician. The visit was simple and easy, definitely recommend
Brian Halonen
Brian Halonen
00:45 10 Sep 20
We had a mini-split system installed in our home. From the first meeting with Kurt to the installation by Kou and Fong, our experience was great! The installation crew, including the electrician, took noticeable pride in their work. Everyone we interacted with was very friendly and professional.
Jenn Anderson
Jenn Anderson
20:45 09 Sep 20
Prompt service from knowledgeable technicians. They took the time to diagnose my furnace trouble and give me tips to use in the future. Would highly recommend to anyone!
Tracy E
Tracy E
20:29 09 Sep 20
John from Aquarius Home Service was friendly and very knowledgeable. We had to have our water heater replaced and he found us the best deal. We have been using Aquarius for years and can always count on them to get the job done. They always fit us in when we have an emergency. Definitely recommend.
Cindy Walz
Cindy Walz
19:32 09 Sep 20
Justin Cantell
Justin Cantell
18:21 09 Sep 20
Sue Heil
Sue Heil
17:22 09 Sep 20
Jim Dunlap
Jim Dunlap
17:18 09 Sep 20
Brock Pedersen
Brock Pedersen
14:34 09 Sep 20
Aquarius is now my #1 HVAC company. After dealing with 3 other companies last year who came out to try and fix my AC unit to no avail (besides a ton of wasted money), I finally called Aquarius and wish I had done it right off the bat. Extremely professional, reasonable pricing, and answered every question I had with honest answers. They got our AC unit installed and running within a few hours. Will 100% be using them for all our HVAC needs moving forward.
Ariel Detwiler
Ariel Detwiler
00:17 09 Sep 20
This is the second time I've called Aquarius in 2 months (different problems), and both times they have exceeded my expectations, fixing my problem by the end of the day. Both the repair techs and the customer service reps are friendly, helpful, genuine, knowledgeable and do their best to save you money and time. I am thrilled with their work and will continue to recommend them to everyone.
Joseph L. Juliano
Joseph L. Juliano
23:48 08 Sep 20
Jeanne Zwicki
Jeanne Zwicki
23:19 08 Sep 20
Polite technician, quick service.
Saul Singh
Saul Singh
21:58 08 Sep 20
Josiah did a fabulous job replacing a faulty water heater.
Aidan Murphy
Aidan Murphy
21:16 08 Sep 20
Heather Dahl
Heather Dahl
18:04 08 Sep 20
Abed Elhamid Lawabni
Abed Elhamid Lawabni
16:35 08 Sep 20
Aquarius Services provides us with consistent great services. Mike Crider is professional, knowledgeable and friendly.
Grant, Deb Armstrong-Hart
Grant, Deb Armstrong-Hart
15:45 08 Sep 20
Cory, from Hanson's Plumbing, did a great job installing my hot water heater as well as a new Radon exhaust fan.
Stephanie Reuter
Stephanie Reuter
15:17 08 Sep 20
Cory was great.
Jeffrey Vinton
Jeffrey Vinton
21:28 04 Sep 20
Eric is a very thorough technician who addressed our recurring issue with very salty water. He disassembled and checked our unit, replacing several parts. Eric was prompt, courteous and very professional. Hopefully our malfunction has finally been rectified.
Jodi Broehm
Jodi Broehm
20:29 04 Sep 20
Justin and Travis took great care while working in our home. Shoe covers were worn. Very friendly and knowledgeable. Made sure that I understood what they were doing and how to take care of our system. Great people to work with. I would highly recommend.
Suzy Bliss
Suzy Bliss
20:04 04 Sep 20
AWESOME SERVICE, Jeff was on time, informative and got the job done, all on a holiday weekend. Thanks Jeff, you guys rock. 5 star service from me 😀
Benjamin Sorenson
Benjamin Sorenson
04:08 04 Sep 20
John Myers
John Myers
21:41 03 Sep 20
Quentin Johnson
Quentin Johnson
19:23 03 Sep 20
Andrew did a great job of explaining our Kinnetico water softener system while he performed the maintenance work we requested. Very knowledgeable and professional.
Scott Colestock
Scott Colestock
18:32 03 Sep 20
Great service on water filter and softener.
kathy hunt
kathy hunt
14:38 03 Sep 20
Excellent service, great interaction. Thanks Brad!
Crystal Brandt
Crystal Brandt
18:22 02 Sep 20
Bradley Peterson
Bradley Peterson
23:29 01 Sep 20
Prompt and courteous with great attention to detail.
Robert Loften
Robert Loften
17:17 01 Sep 20
Great job thanks
Debbie Oehme
Debbie Oehme
20:21 31 Aug 20
The service appointment was easy and quick. Service Technition was on time and friendly. Explained what was wrong, what he was fixing and what to do to help preventing it from happening in the future. Service Technition was Will, gets a 10 out of 10.
Nancy Godfrey
Nancy Godfrey
19:48 31 Aug 20
Technicians, Rory and Blake, were very friendly and thorough.
Donn Frahm
Donn Frahm
15:01 31 Aug 20
Tony and Darrin were here this morning and explained all of our questions for our new furnace system. They were very helpful and professional. They set up our WIFI system, which will give us peace of mind.Thank you! Donn & Kristi Frahm August 31, 2020
Greg Toivonen
Greg Toivonen
20:15 28 Aug 20
Tom Trisko
Tom Trisko
22:17 27 Aug 20
The water tastes much better.

Technicians were very friendly and thorough.
Martin Zanger
Martin Zanger
16:07 27 Aug 20
Sean came to our house promptly at 8 a.m., the opening of the time window. He was quite personable and knowledgeable. He showed me what specific items he was servicing and answered all my queries. He made some suggestions regarding how to run the mini-split system and maintenance issues with our boiler heating contraption.
Jim Boesen
Jim Boesen
21:38 26 Aug 20
Jean Jensen
Jean Jensen
18:01 26 Aug 20
Sean B. was very thorough and had many options for my AC replacement. He is very knowledgeable about his work and explained things in layman's terms.
Alisa Zak Albers
Alisa Zak Albers
16:47 26 Aug 20
Highly recommend Aquarius! Tony has provided excellent service both times he’s been to our home for service calls. Knowledgeable and highly communicative. Very happy with the quality of service provided.
Wendy Tedlund Marty
Wendy Tedlund Marty
02:40 26 Aug 20
Professional and efficient staff in office and technician. Thomas was at my home today for yearly water softener service, he was awesome, polite, efficient and knowledgeable. Highly recommend Aquarius and Thomas !
Chad Whaley
Chad Whaley
20:47 25 Aug 20
What a great experience from start to finish. I initially reached out to two companies in the area and these guys are head and shoulders above the other one, both in the scope of solutions/services they offer and the overall knowledge & demeanor of their employees. Mark was great in the early phases to help us understand our options, costs, expectations, etc. and Cory did a phenomenal job with the install. Everything looked and functioned great, and the equipment was installed neatly and in a convenient location/layout. They were also able to get the work scheduled very quickly. Both Mark and Cory were a pleasure to work with and were very personable and professional. I highly recommend!
Gayla Nichols
Gayla Nichols
15:25 25 Aug 20
Very efficient, and know what they’re doing… Excellent service… Five star service!
Barbara Connolly
Barbara Connolly
14:21 25 Aug 20
Courteous and understanding from office staff to service providers. Were able to answer all questions and provide answers I could understand. Explained procedures as he went along.
Bill Pettit Jr
Bill Pettit Jr
19:38 24 Aug 20
Trevor our serviceman is great . Personable and informative.
ROGER REIFFENBERGER
ROGER REIFFENBERGER
16:06 24 Aug 20
Cory is a great technology, did a great job.
Kenneth E. DeVine
Kenneth E. DeVine
14:15 24 Aug 20
Cory was courteous and prompt. Answered all my questions.
Dana Sande
Dana Sande
02:30 21 Aug 20
Mark Paulick
Mark Paulick
22:13 20 Aug 20
Service was quick, accurate, and reasonable. Cory was exceptional to work with. I would highly recommend them.
Sharon Teat
Sharon Teat
20:40 19 Aug 20
Fast clean and friendly knowledgeable
scott christle
scott christle
18:03 19 Aug 20
Shane Hoemberg
Shane Hoemberg
16:17 19 Aug 20
Andy Lahman came to my home to check my AC unit to make sure everything was working good. He explained everything he was doing and why he was doing it. Very informational and helpful. I would recommend Aquarius/Thompson to anyone and EVERYONE!
Dennis Gall
Dennis Gall
13:43 19 Aug 20
Linzee Dohrer
Linzee Dohrer
17:49 18 Aug 20
Robert Kosloski
Robert Kosloski
16:46 18 Aug 20
Gene Wiley
Gene Wiley
16:16 18 Aug 20
arrived as stated. technician was polite and professional!
Martina Keeney-Martinson
Martina Keeney-Martinson
14:09 17 Aug 20
Andy excels at explaining the situation and the corresponding options. The service has been very professional, polite, and prompt.
Tina Matter
Tina Matter
16:42 16 Aug 20
Andy did an awesome job at servicing our furnace and answering our questions.8/14/2020 - Excellent service once again. Tony did an amazing job and even fixed the leak on my roof!
Kurtsi J
Kurtsi J
23:30 14 Aug 20
Andy and Derrin were informative, professional, well versed in their subject matter and willing to teach me all that is necessary for the safety of the cottage. What a couple of great guys! We have relied on Thompson’s for decades and will keep them in our contacts.
Mark Stodola
Mark Stodola
21:09 14 Aug 20
They came out did a estimate. Gave me several options to choose and there was no pressure to buy instantly. Both the salesman and the installer were outstanding in every way.
Gail Rehm
Gail Rehm
18:30 13 Aug 20
Robert Keck
Robert Keck
15:34 13 Aug 20
The service tech called 30 minutes out to alert us to his arrival time. Very professional. Let me know what he was doing with each step of the process and why. Made sure all was clean after. Answered all questions and made sure all was done to our complete satisfaction. Very glad I chose this service plan.
Mona Benson
Mona Benson
14:48 12 Aug 20
Barry Olson
Barry Olson
20:31 11 Aug 20
Great communications, extra helpful. Job well done!!!
Vance Kaupang
Vance Kaupang
20:26 11 Aug 20
Knowledgeable, friendly and quick service.
Kristi Delage
Kristi Delage
17:25 11 Aug 20
Brent did a great job of communicating through the whole process!
Brittany L Orozco
Brittany L Orozco
15:25 11 Aug 20
the tech Job is great and explained so much during the estimate walk through. he really wants to teach you, educate, and help.
Julie and Roger Bienusa
Julie and Roger Bienusa
15:08 11 Aug 20
Very friendly, knowledgeable and professional. Great people to do business with! Two thumbs up and five stars all the way!
nicholas larue
nicholas larue
19:42 10 Aug 20
Excellent response time and service, had my whole house water replaced
On time, efficient, knowledgable, friendly service.. thank you, Lee! We appreciate your good work and are grateful for this precious filtered water!
Blessings!
Ken Young
Ken Young
17:34 10 Aug 20
Our service person, Cory, was prompt, informative and his work was outstanding. We haven’t tried the system yet, he just left so we will refrain from comment until we’ve had a chance to use it. Thank you.
Caleb Ganz
Caleb Ganz
15:35 10 Aug 20
Very knowledgeable and professional.
Steve Tessmer
Steve Tessmer
15:32 10 Aug 20
Very thorough coordination, communication and follow up.
Jinny Beckman
Jinny Beckman
18:27 09 Aug 20
Chris Morlock
Chris Morlock
02:44 09 Aug 20
Recent service for my air conditioner provided was excellent. All my questions were answered by the Technician. Sean was courteous and friendly.
I will definitely use the service again as needed.
Thank you.
Audball Louise
Audball Louise
17:58 06 Aug 20
Jon was amazing! Very professional!
Bill Johnson
Bill Johnson
11:31 06 Aug 20
Marilyn Crowther
Marilyn Crowther
17:55 05 Aug 20
Karen Wagenman
Karen Wagenman
00:01 05 Aug 20
Shelley Petersen
Shelley Petersen
17:23 04 Aug 20
Cynthia Drevlow
Cynthia Drevlow
15:23 04 Aug 20
Brent was our technician. He was very friendly & professional & did his job in a prompt manner.
Steph Johnson
Steph Johnson
14:21 04 Aug 20
Tom and Noah were on time, very courteous, explained the process and showed me the old filters.
Lori Osero
Lori Osero
13:55 04 Aug 20
Eric Ashcraft
Eric Ashcraft
20:27 03 Aug 20
Eric informed and presented everything needed well and organized in a timely fashion.
Phillip Bernstein
Phillip Bernstein
17:58 03 Aug 20
Very professional and knowledgeable. I would recommend this system to anyone. He was extremely fast, showed up on time, and they did what they said they were going to do!
Bob Erickson
Bob Erickson
22:54 31 Jul 20
Overall great experience. System selection/sale was excellent with Dave, installation was scheduled quickly and exceeded timing expectation, and installation was executed timely and with thorough explanation and again exceeded expectations. Highly recommended.
Linda Zismer
Linda Zismer
17:34 30 Jul 20
Cory knew right away the problem. He fixed it quickly. He was very polite and wore his mask and foot coverings.
Tom Brauer
Tom Brauer
13:18 30 Jul 20
Rick Keepers
Rick Keepers
14:25 28 Jul 20
Excellent service solved our issue and recommended a solution
Mark Walsh
Mark Walsh
18:14 27 Jul 20
Daniel Noonan
Daniel Noonan
17:36 27 Jul 20
They were fast, friendly, and cleaned up very well. The plumbing looks great.
Joel Dehne
Joel Dehne
19:39 24 Jul 20
My A/C went out on one of the hottest days of the year. The Tech that came out took the time to explain what was going on with my a/c and treated me extremely fair. I will definitely call them again.
Kristi Frahm
Kristi Frahm
18:48 23 Jul 20
Brent, our Aquarius/Kinetico technician was very professional in his work and communication with me during the job. I am very pleased with choosing this particular water system!
Gail Stephens
Gail Stephens
18:16 22 Jul 20
We just replaced our original Kinetico after 34 years. We have always been happy with the service we receive there.
James Walker
James Walker
17:34 22 Jul 20
Andy was pleasant and explained everything in detail. He even gave me tips on how to make the furnace and A/C work more efficiently in my home.
Lora 'Kisler' Wylie
Lora 'Kisler' Wylie
15:37 22 Jul 20
Great communication-Eric was Super friendly and on time. Gave a lot of options for my situation. ***** 5 stars all day!! I highly recommend!!!
Phyllis Gruby
Phyllis Gruby
20:09 21 Jul 20
Brent, an Aquarius associate didn’t a check if our heating and cooling system today. He was professional, knowledgeable and personable. I am impressed with his assessment of the situation and his recommendations. Thank you for the professional, personal service.
Karen Arcand
Karen Arcand
22:56 20 Jul 20
on time, polite, knowledgeable.
Marjean Ossefoort
Marjean Ossefoort
14:58 17 Jul 20
Mike was knowledgeable and explained in terms that we could understand. He gave us multiple options and seemed like an all around good guy.
Lois A Anderson
Lois A Anderson
16:29 16 Jul 20
Very positive experience. Blake & Rory were informative and helpful. On top of all things related to our system.
Chris Houck
Chris Houck
14:12 16 Jul 20
Keith & Lois Schmidgall
Keith & Lois Schmidgall
20:01 15 Jul 20
The serviceman that came to do the a/c check up was on time, very professional and detailed with the repairs and explanation. Thank you and I would highly recommend him to anyone. PS: He deserves a DQ!
Poob Tube
Poob Tube
21:27 14 Jul 20
Very prompt, courteous service; knowledgeable technician. Thanks!
Sharon Verges
Sharon Verges
18:55 14 Jul 20
The service person was very professional and helpful. He fixed the issue and answered all my questions thoroughly.
Lou Ann Mattson
Lou Ann Mattson
21:39 13 Jul 20
Friendly, prompt service. Everything explained in detail from a knowledgeable tech.
Randy Decker
Randy Decker
18:15 13 Jul 20
Friendly, Fast, and Great honest service!
Adam Stevenson
Adam Stevenson
21:07 10 Jul 20
George Georgia
George Georgia
14:55 10 Jul 20
Friendly. Professional. Careful of surroundings. Listened to my concerns and explained everything. Very satisfied.
Daniel Hallstrom
Daniel Hallstrom
19:57 09 Jul 20
Responded to my need the same day. They kept me informed of my place in the work for the day and when I could expect their tech Brandon to arrive. Her was courteous, respectful of our health concerns, and was professional in his diagnosis and explanation. They also called the next day to be sure all was well and asked about my experience. I will definitely call them again if needed.
Kathy Polhamus
Kathy Polhamus
01:42 09 Jul 20
I have had my furnace, hot water heater and A/C replaced. I've had nothing but the very best customer service, from my initial phone call to the completion of the work. I've used their services for years and can't recommend them enough. A+ quality all the way!
Sandra Grove
Sandra Grove
20:06 08 Jul 20
Matt Thurber
Matt Thurber
16:49 07 Jul 20
the guy that came out came out very quick and the guy was very nice and knowledgeable
Lee Katzmarek
Lee Katzmarek
15:34 04 Jul 20
Good knowledge service by the technician! Unfortunately following my credit card payment on the technician's tablet, my credit card was compromised with fraudulent on-line charges and the CS person I attempted to report this concern to blew me off. You'd think these days they would at least protect their other customers by insuring their system wasn't hacked!
Andrea Salzmann
Andrea Salzmann
20:19 30 Jun 20
I met with John Warnke about a pipe in my basement and shower remodel. He was very thorough when it came to looking at everything. He had a very precise plan once we narrowed the issues. Once it was decided to make the proposed changes he was fast and clear on the steps and was finished in less than an hour. I will be contacting them again for my next home improvement project. Highly recommend.
Shane Anderson
Shane Anderson
18:36 29 Jun 20
Tech was very helpful and courteous, would use him again!
Tony Wieneke
Tony Wieneke
14:43 29 Jun 20
Technicians were very helpful and knowledgeable did everything to my satisfaction
Serviceman was very knowledgeable and pleasant. Cost of service was affordable.
Martha Rickbeil Sather
Martha Rickbeil Sather
13:21 28 Jun 20
Always great products and super friendly service!
Robert Molitor
Robert Molitor
11:42 25 Jun 20
Corey was great at his job. He explained everything and answered all of my novice plumbing questions. A great asset to your company.
Dawn Janson
Dawn Janson
19:39 24 Jun 20
Great service and technician , very friendly & knowledgeable. Explained very clearly.
Roger Nancy Hoff
Roger Nancy Hoff
18:41 23 Jun 20
Eric is so courteous and professional! We are very pleased with the services!
Very helpful! Great at explaining how the system works.
Joel Raba
Joel Raba
23:26 17 Jun 20
These people are the absolute best! My central air was acting up & I called them, & they had our guy Brent here in an hours time, & got it fixed up perfect! Five Stars ++++
Shaun McClure
Shaun McClure
21:45 17 Jun 20
I had 2 separate plumbers at my home for a leaky drain that turned into much more. They were both very friendly, knowledgeable, and explained everything that they were doing (and why). Thanks to Cory and John for a job well done!
Pat Hanson
Pat Hanson
16:11 17 Jun 20
Wayne the service tech was very good told me the problem and got the A/C running and checked operation. Very happy with the service.
Carissa Hoffman
Carissa Hoffman
13:31 17 Jun 20
So quick to get out to us and very thorough. I’m so happy to feel safe drinking my water!
Larry Hiedeman
Larry Hiedeman
17:57 12 Jun 20
Salesperson was informative and patient with our questions. Installation went well and the service during installation was exceptional.
Courtney Alderete
Courtney Alderete
23:26 10 Jun 20
Excellent customer service and great company to work with! Very knowledgeable!
Adam Eisenberg
Adam Eisenberg
19:23 09 Jun 20
Another great experience
Joleen M Bourdaghs
Joleen M Bourdaghs
18:03 09 Jun 20
on time
fast
helpful recommendations
Kevin Hoffman
Kevin Hoffman
18:47 05 Jun 20
Called to get a Keurig plumbed into our water line. Becky was able to squeeze us in the following day to get the job done. Travis was friendly, professional and did a great job. I now have Aquarius on speed dial for all my plumbing needs.
Paul Hanson
Paul Hanson
17:25 26 May 20
Excellent, as always
Katherine Doornink
Katherine Doornink
18:33 20 May 20
On time, professional, did a quality job.
Richard Lawrence
Richard Lawrence
19:44 19 May 20
quality products
polite employees
Angie Gilman
Angie Gilman
15:44 18 May 20
Scott Hopperdietzel
Scott Hopperdietzel
18:54 15 May 20
Mark and Cory were great to work with. Bit more than I wanted to spend for water softener unit but having quality water again will be worth the cost.
Tony Smith
Tony Smith
22:24 13 May 20
Paulkerry Horvath
Paulkerry Horvath
18:04 12 May 20
he was very good , explained everything
Amber Demerath
Amber Demerath
10:46 11 May 20
Got an appointment quickly. The plumbing professional was knowledgeable and took care of my slow draining bathtub drain. He also looked at the sump pump...he found batteries were out (which I had no idea!) and looked at water heater. Told me I had a few years left on water heater and I plan to use Hanson’s (Aquarius) when it comes time to replace. Didn’t try to nickel and dime me or sell me unnecessary items/services.
Rick Olmstead
Rick Olmstead
20:10 08 May 20
Arrived on time and with a smile to boot! Very professional and would recommend to anyone! Thanks guys. And my dogs approved of the guys too!
Chuck Eder
Chuck Eder
14:26 08 May 20
David Kuhart
David Kuhart
15:35 05 May 20
Did real good work friendly cleaned up after work was done if need be will call again thank you
Zohirul Islam
Zohirul Islam
06:03 05 May 20
md zohirul islam
md zohirul islam
0561342719
Reid LeBeau
Reid LeBeau
21:23 01 May 20
Excellent service. Explained everything. Very very helpful
Russ Frank
Russ Frank
00:43 30 Apr 20
We have had two water systems with you now. Both have worked flawlessly!! We had a second system installed in our rental townhouse and just signed up for your biannual service plan. We had the pleasure to meet Jake today and found him to be a very pleasant person!! I would recommend him as a service person to anyone!! Thank You for a quality service experience!! Ask for Jake!!
Stephanie Lynne
Stephanie Lynne
01:48 25 Apr 20
Great service, very thorough and patient with my little boy who kept sneaking off to help! Thank you!
Chris Kellogg
Chris Kellogg
21:48 24 Apr 20
Thomas Erronis came to my house today for an AC tuneup and his professionalism was beyond measure. Very prompt and courteous and did the most thorough job I've ever seen. Would definitely recommend.
Russ Charlier
Russ Charlier
16:07 24 Apr 20
Service tech was very professional.
Water quality is great.
Faye Waltman
Faye Waltman
18:31 23 Apr 20
They are always pleasant and knowledgeable and always on time which is appreciated! Definitely recommend them!
Jan Behnke
Jan Behnke
19:21 21 Apr 20
As always, Aquarius service people do a thoughtful and thorough job.
Pete James
Pete James
17:05 18 Apr 20
Lori Smith
Lori Smith
21:25 17 Apr 20
Steve was very nice. He explained the different systems and our options that we could do. He was very knowledgeable and polite. He even recalled the year your company installed a furnace for my Dad.
Looking forward to working with your company for our needs. Thanks! 😊
Roger Tietz
Roger Tietz
19:42 15 Apr 20
On time; took care of customer; focused on quality.
Lisa Shine
Lisa Shine
14:43 15 Apr 20
I have had two complete systems put in, in different houses, and both times they have been polite,quick and absolutely perfect! Kory does an amazing job! We have had John out for emergency plumbing which, he performed perfectly even though the job was super tough. I absolutely love and recommend this company to everyone.
Gloria Carlson
Gloria Carlson
18:06 11 Apr 20
Eric was very efficient and done in good time and I am pleased with everything he did.My water has never been this good!!
Marlys Brehm
Marlys Brehm
16:30 10 Apr 20
Travis with Hanson/Aquarius was great! Quick and friendly service, explained everything he was going to do up front and quoted the exact price I paid before any work was done. 10/10
Paul Dukart
Paul Dukart
17:29 08 Apr 20
All the people at Aquarius are friendly, efficient and knowledgeable ... we would totally recommend Aquarius. Brandon (Heruth) tuned up the AC yesterday, so I know we are ready for the summer.
Alexxis Wickert
Alexxis Wickert
19:13 06 Apr 20
John replaced our sump pump today. He was very knowledgeable and did a great job. I appreciated Aquarius’ communication on John’s arrival time and text messages with updates. They definitely know their stuff and do it well!
Cynthia Steel
Cynthia Steel
17:39 02 Apr 20
Very polite, dependable and offer good service.
Carol Radil
Carol Radil
17:26 02 Apr 20
Come when they. Polite and careful with all this virus stuff
Steve Robertson
Steve Robertson
18:51 01 Apr 20
Courteous and professional staff.
Rick Maurer
Rick Maurer
23:31 30 Mar 20
Quality and timely service.
Kara Van Vooren
Kara Van Vooren
21:10 28 Mar 20
Needed service on a weekend-technician was friendly, on time, and fixed our situation quickly.
Sue Miller Horman
Sue Miller Horman
18:28 27 Mar 20
We have been doing business with Aquarius Home Services (Kinetico systems) for several years and have been extremely pleased with their service.

Most recently Josiah came to our home, on very short notice, and repaired some plumbing in our mechanical room. We were thankful that he professionally and efficiently resolved the potential water problem before it became a bigger problem. Josiah, and the entire team at Aquarius truly strive to make their customer service top-notch! It’s a pleasure to do business with them.
James Fry
James Fry
14:21 27 Mar 20
Great business to support/partner with. They look out for your best interest and respect your decisions.
Ron Doornink
Ron Doornink
23:28 26 Mar 20
Shelly Kerzman
Shelly Kerzman
16:56 26 Mar 20
Helpful staff and they answered our calls in a very timely manner.
Peg Straight
Peg Straight
20:17 24 Mar 20
It was just installed today Brendon did an excellent job of explaining everything! Can’t wait to see the difference!
Paula VH
Paula VH
18:54 24 Mar 20
Travis and Justin did a fantastic job. Very professional, friendly and courteous. They did a great job on the install. Answered questions about my new system and two plumbing questions not related to my new system.Mark was also professional and helpful and not high pressure when deciding on a system.I recommend Aquarius Home Services.
Christopher Fisher
Christopher Fisher
05:41 24 Mar 20
Great service, friendly tech. Would hire again!
Greg Finch
Greg Finch
21:48 12 Mar 20
They went out of their way too provide me with a softener, and the install of it on the same day. Both the salesperson Dave, and especially the installer Blake, were very quick and professional. They were very knowledgeable about the equipment and Blake did a wonderful job of installing. Appreciate their business and would highly recommend to others.
Judy Hunter
Judy Hunter
21:58 11 Mar 20
The service person was thorough and explained all the options and gave us time to discuss and make a decision.we will see how follow up goes.
Brad Lem
Brad Lem
17:19 09 Mar 20
Great service. Great installation. Highly recommend
Vicki Cady
Vicki Cady
21:37 03 Mar 20
Jenna Weber
Jenna Weber
18:53 02 Mar 20
Prompt appointments. Technician very knowledgeable and took care of our service quickly. Gave us valuable info on the condition of our water and system. No pressure.
Lisa Walsh
Lisa Walsh
17:08 24 Feb 20
Thorough, tidy and friendly. Made friends with our dog too!
Mark Green
Mark Green
16:27 24 Feb 20
they were here when they said, cost was what they said it would be and it was fixed in a timely manner.
Paul Tank
Paul Tank
23:37 21 Feb 20
Katie Marquardt
Katie Marquardt
12:59 20 Feb 20
From sales to installation Aquarius is top notch. We moved into new construction condo unit only to find out 8 weeks later our city water was extremely hard and full of sediment and Chlorine. One phone call later Aquarius (Hanson Plumbing) was at our service. Mark recommended the best system for our needs and Cory installed a few days later. Very clean, very respectful of our residence and thoroughly explained the operation of the unit. They wore boot protectors and covered the flooring to protect from dirt or scratches during the installation. Highly recommend Kinetico and Aquarius!
Justin Hermans
Justin Hermans
01:26 19 Feb 20
We had great service from Cory he did an excellent job!
Donna Divine
Donna Divine
15:29 18 Feb 20
Jimmy V from Aquarius is an excellent technician and very courteous. I highly recommend Aquarius. Great service, reasonable prices!
Jeanne Dempsey
Jeanne Dempsey
23:06 17 Feb 20
G Hart
G Hart
19:01 17 Feb 20
Brenda Jungwirth
Brenda Jungwirth
21:05 15 Feb 20
Great sales and service. No excessive call backs while you decide. And very prompt responses.
Jamie Buchanan
Jamie Buchanan
18:19 15 Feb 20
Deanna Knudson
Deanna Knudson
04:38 14 Feb 20
their fast friendly service
Mary Meyer
Mary Meyer
03:53 13 Feb 20
Michael J. Barder
Michael J. Barder
19:39 12 Feb 20
Mike was thorough and pleasant. Very professional. A fair price for the work done. Highly recommended for anyone.
Jake Rhein
Jake Rhein
21:55 11 Feb 20
Great service great water
Judy Ratajczak
Judy Ratajczak
21:18 10 Feb 20
Both Travis and Kevin are very knowledgeable, explained everything clearly and cleaned up after! Very professional!!
Paul Niehaus
Paul Niehaus
20:22 10 Feb 20
The sales and service people are great to work with, communications are the best we have experienced, great water from our system, this is the second Kinetco water system we have purchased over the past 16 years, the one before this was I northern Indiana and we had no problems at all, we know we will love this just like the last one.
Sharron Schwegel
Sharron Schwegel
13:57 08 Feb 20
Professional service, very timely. We contacted Aquarius onTuesday,had water tested on Wednesday. Representative gave us options, and equipment was installed on Friday. We saw immediate results in amount of suds, clarity of water.
Mary Sydlewski
Mary Sydlewski
22:18 05 Feb 20
Very Personable. Loved the dogs. That’s always a plus. Did a great job. Very knowledgeable. Explained everything very throughly. 😀
heidi barse
heidi barse
21:55 04 Feb 20
John Warnke was outstanding. Extremely professional, diligent and provided me all our options. Definitely would call and use again any time I have an issue. Highly recommend
Kali Kocmoud
Kali Kocmoud
18:51 04 Feb 20
Thank you Shawn R for coming out to fix the leak with my softener. Arrived 30 minutes early, diagnosed the problem and fixed it quickly. Answered my questions. 5 stars.
Dale Saunders
Dale Saunders
20:18 03 Feb 20
Service technician was on time. Knowledgeable about the type of work we wanted done. If we need any other plumbing work this is definently who we will contact.
Loretta June Moeller
Loretta June Moeller
17:42 31 Jan 20
Andrew and RJ were very explanatory in every aspect of our water system!
Matt D
Matt D
19:07 30 Jan 20
Kenneth Newton
Kenneth Newton
17:54 30 Jan 20
Awesome service! Corey performed semi-annual preventive maintenance on our Kinetico water treatment system. He was very friendly and efficient. I highly recommend Aquarius Home Services for all your plumbing and water treatment needs.
Troy Nelson
Troy Nelson
21:32 29 Jan 20
They did a great job at the Townhall and the Fire Dept would recommend them to anyone
Kevin Vonderharr
Kevin Vonderharr
20:21 24 Jan 20
Branden H. and Kevin came out on 1/24/20 to provide a free furnace tune up. I told them that we had a humidity problem in the home and the windows are rotting. We have been in the home for five years and thought the furnace humidifier was not working as it was always dry/crusty and I never heard it run. They not only noticed it was on a max setting but that the filter and shroud were covered in mold - major health concern. Also, they did a thorough cleaning job and found a dead bird. They were courteous and extremely helpful - providing tips going forward. Very happy I accepted the invitation from Aquarius to complete the free tune-up. 5 Star. Thanks!!
Curt Kluver
Curt Kluver
17:05 17 Jan 20
I was very please with their quick service as well as how thorough there explanation was of what they did to correct the trouble I was having. I was very please
Deb Bartholomaus
Deb Bartholomaus
16:16 17 Jan 20
We love our drinking water. It TASTES so good. I can’t say that enough. It’s So good. We’ve had Kinetico System now for six months. The drinking and cooking water is pure, clear, and knowing that we are using the cleanest water ensure us it’s the best for our overall health. And that’s important.
Sonya Beaulieu RedDay
Sonya Beaulieu RedDay
13:49 09 Jan 20
Knowledgeable, felt comfortable with everyone in my home and got the job done!! Thank You!!
Dave Costanzo
Dave Costanzo
20:41 08 Jan 20
Needed an electrician for a wiring repair. Nate came out and did an excellent repair job at a very reasonable cost.
Eileen Lambert
Eileen Lambert
20:11 31 Dec 19
Knowledgeable technicians
Gary Beasley
Gary Beasley
16:10 30 Dec 19
Michael Rost
Michael Rost
02:08 28 Dec 19
Wanted $600-$1,000 for a $125 part and an hour of labor. And payment in full up front. Would not take payments.
Debbie Silver Saraceno
Debbie Silver Saraceno
17:56 27 Dec 19
Just had Brandon out of Siren Kinetico here. He was amazing. Respectful, helpful and knew what he was doing! Was very happy with the outcome! Really appreciated that he had salt and filter with him and was able to not only fix my issue but change filter and add the salt. Thanks Brandon!!!!
Michelle Webber Kelley
Michelle Webber Kelley
17:05 20 Dec 19
From the phone call to report that our furnace wasn’t working to the call from the technician and his service, we were really impressed and felt taken care of! Thank you!!!
Kathleen Skaalerud
Kathleen Skaalerud
17:40 19 Dec 19
Very informative and seemingly knowledgeable service people.
Jean Vreeland-Kotila
Jean Vreeland-Kotila
17:32 12 Dec 19
They are very knowledgeable and know what they are doing! I would HIGHLY recommend Aquarius Home Services for any water service!!!! Their service technicians are great. Everyone who has come out to do my services for me have been excellent!
Chad Cole
Chad Cole
03:06 11 Dec 19
Alex Traver
Alex Traver
03:05 11 Dec 19
Best five star experience offered in the industry!
Julie K Stevens
Julie K Stevens
00:47 11 Dec 19
They were here within 20 minutes of my after hour call. Excellent service. They were very knowledgeable and helped me to understand the problem and what I should do to avoid having it happen again. Highly recommend.
Courteous, on time,good value
Brenda Phaller
Brenda Phaller
20:28 27 Nov 19
the water softener works very well in my area. I like the extra large salt bin
Valerie Jahnke
Valerie Jahnke
10:04 22 Nov 19
Quick, efficient and good price!!!!!
Cynthia Buck
Cynthia Buck
22:59 19 Nov 19
Clean Fast Polite Service Your people seem to really know what they are doing !
Joseph Neumann
Joseph Neumann
20:48 15 Nov 19
Good product and great service
William Anderson
William Anderson
16:54 14 Nov 19
Your technician Bryson was knowledgeable and very helpful.
Nancy Spack
Nancy Spack
21:22 08 Nov 19
Great customer service. Service technician was extremely knowledgeable. He explained everything that he did.
Judy Hollatz Nelson
Judy Hollatz Nelson
19:44 06 Nov 19
They made it easy to set up my appointment with a time that fit for me. The service was thorough and he answered any questions I had. I would recommend them highly. Thanks
Nick Verhagen
Nick Verhagen
17:59 05 Nov 19
Scheduled an in-home estimate and was very impressed with the testing performed, solutions offered and explanations given for everything throughout the process. System install was able to happen in less than 3 business days. Technician was on-time and very professional. Installation went smoothly and all of our questions were answered. I will be using them for any future water needs.
Linda Gerten
Linda Gerten
17:05 04 Nov 19
Staff were very knowledgeable and shared with customer. Very impressed with his suggestions and detail provided to me. Thanks!!
Joe Martinson
Joe Martinson
03:15 02 Nov 19
Great presentation of what Kinetico does with your water. Very fast service and all of our water issues are solved. No more stinky laundry and smelly water in glasses. Very happy with our system.
Terry Hall
Terry Hall
21:24 01 Nov 19
We couldn't be happier with our system ! we had culligain for years... but when they changed our service tech , service went to hell .
We have had Excellent service with Aquarius!! Fantastic water as well!
Just had a service call today . As Always the tech they sent was very professional, personable, Knowledgeable and respectful of our home ! A Big Thanks to Brandon K for your help with the question I had and all the information you provided .You are Awesome ! We will continue to recommend your business 🙂
Barbara Sturgis
Barbara Sturgis
15:05 01 Nov 19
Excellent service- Brandon explained everything about system- very knowledgeable -I recommend this company.
Lonnie Wilkerson
Lonnie Wilkerson
14:42 23 Oct 19
David B. came out to give our geothermal system an annual checkup. He installed some new parts and it is running better than ever. He was very professional and friendly.
Dana Yurich
Dana Yurich
18:04 21 Oct 19
Excellent and speedy service.
Collin A Shaughnessy
Collin A Shaughnessy
14:00 21 Oct 19
on time very professional
Jason Ross Bartlett
Jason Ross Bartlett
18:17 17 Oct 19
Called them because of an ad special for a HVAC tune up and was pleasantly surprised with the professionalism and promptness. Mike Lauer came when he said he would, was extremely knowledgeable, and didn’t try to “sell” me on anything extra.
I would definitely recommend this company based on my experience.
Bonnie Klitzke
Bonnie Klitzke
13:35 15 Oct 19
courteous service, quality product
Maria Plaster
Maria Plaster
16:30 08 Oct 19
Friendly,knowledgeable inexpensive
Julie Shaw-Melzer
Julie Shaw-Melzer
21:25 03 Oct 19
Set up an appointment and received a text reminder two days in advance. John installed my new Bosch dishwasher perfectly and also rebuilt all my plumbing under the kitchen sink. He cleaned all the areas thoroughly when finished including the basement where he tied into the supply and drain lines. Highly recommend them!!
John Richard
John Richard
23:57 24 Sep 19
Our sales rep. Jennifer Hoffman is great! Super responsive, listens to our questions and always gets back to us in a timely manner. I recently had a question about our K5 drinking system, reached out to Jennifer (who was on vacation) she got back to me and helped me with my issue, a simple filter change! But she was on vacation! A huge thumbs up for Jenn Hoffman and the Kenetico peeps. Will definitely continue to refer Jenn to take care of my family and friends.
Carole Hallin
Carole Hallin
20:09 23 Sep 19
Alex and Kevin were very polite and efficient and explained everything.
Charity Trinkaus
Charity Trinkaus
17:27 23 Sep 19
Great service & quick appointments available. Technician Jake was very knowledgeable and helpful.
Mike Cleary
Mike Cleary
20:35 18 Sep 19
Out technician Andy did a good job of explaining the repairs needed to get our ac running. The repair was done professionally and the cost explained in detail. He took time to explain the benefits and savings of enrolling in the annual maintenance plan. Andy installed the unit 12 years ago and this was the first time we had a problem- compressor motor died.
Marlys Wentworth
Marlys Wentworth
15:31 18 Sep 19
Great service. Answered all questions, friendly and very knowledgeable. Thank you
Scott Stewart
Scott Stewart
21:34 11 Sep 19
very professional answer any question
James Cole
James Cole
18:49 10 Sep 19
Very great service. They answered all the questions that I had. I definitely reccomend.
Connie Hannemann
Connie Hannemann
19:19 06 Sep 19
Professional, timely, honest
Chelsea Lynne Adams
Chelsea Lynne Adams
20:01 03 Sep 19
Josh is the man! very helpful, knowledgeable and respectful. Thanks again Josh!
Shelby Saltness Ellis
Shelby Saltness Ellis
19:37 03 Sep 19
We love our new Kinetico water softener from Aquarius! What is equally important is the company that installs and services the product. From sales, to installation to service to office staff....everyone is knowledgeable, thorough, reliable and friendly. Special thanks to Dave F, Kyle S and Jake A!!!
Ken Gabriel
Ken Gabriel
18:17 30 Aug 19
Got my furnace and air running good.....😀
Richard Limper
Richard Limper
15:26 27 Aug 19
i call them tell them that i nees a propane conversion kit, and they want ro svheduale someone to come to my house and tell me that i need a conversion kit, these people are crooks
Britain Kaye
Britain Kaye
15:08 27 Aug 19
Experienced and knowledgeable. Great customer service and friendly staff.
Chad Hixon
Chad Hixon
02:06 24 Aug 19
I have been a very satisfied Kinetico customer for 9 years now. I live in Brooklyn Park and our water here is terrible without a softener. With the new treatment plant and the city not salting the water the hardness increased quite a bit. Today I had them out to test the water. It was time for a new unit and I went all out and decided to also replace the water heater. These guys coordinated everything to happen today. It was a lot of work as it included a furnace tear down because that was blocking the water heater. I got the top of the line kinetico softener with de-chlorinator and pre-filter and the Bradford White water heater. Mike Theil was my technician and he was beyond AWESOME! Mike explained everything extremely well had a new trainee with him and had to coordinate getting an HVAC tech to my home as well as a water heater installer. I told Mike I travel a lot and am never home and asked if they could do the work one day next week and he said let me try and get this done for you today. Everything was completely done by 1:45pm, my water is awesome again, they cleaned every spec up that was from the install and were beyond AWESOME! Unfortunately I don't have the names of the other two and the trainee but they did exceptional work. I work in the customer service sector and your service is always top notch. Thanks for being my water treatment company. My wife is going to be in heaven again. Thank you so much. Please ensure Mike and the other three see this review. We love Kinetico and Aquarius home services. You guys ROCK!
Todd Nutting
Todd Nutting
17:02 21 Aug 19
Very polite and efficient service rep.
Sue Van Den Broeke
Sue Van Den Broeke
15:02 20 Aug 19
Technician Alex was polite and professional
Mary Rue Sholl
Mary Rue Sholl
01:59 20 Aug 19
Our service man did the most qualified checkup we have ever had completed on our furnace & air conditioner. I feel confident going into the heating season we will have no problems. Thanks Aquarius!
Deb Panek
Deb Panek
14:57 12 Aug 19
Very thorough. The technician was very professional and courteous.
Mark Einhorn
Mark Einhorn
19:21 08 Aug 19
Jake is a comfortable spirit who is professional and an excellent representative.
Bernice Eva Ollanketo
Bernice Eva Ollanketo
00:10 07 Aug 19
I called Kinetico in July explaining that our water system had shut down. I was treated with respect and we had set up an appointment which I had to cancel due to my husbands health and again rescheduled with a very understanding person. On Aug 1, two very friendly servicemen were at our door. It was a pleasant experience, they explained the situation well and it wasn’t difficult to make a decision once I was shown the figures. I didnt feel pressured . We have been happy with Kinetico for approx 18+ years.
Patrick Junker
Patrick Junker
15:01 06 Aug 19
Great service, on time for appointment and knowledgeable technicians, done for the price quoted!
Joyce PrepMaster
Joyce PrepMaster
15:21 31 Jul 19
I had problems with my water, after a few tries, rebuilding the head, replacing the head, they replaced my unit and my water is wonderful. They never stopped trying to help us. LOVE KINETICOS. Your service is exceptional! We sure appreciate your willingness to go the extra mile to get us up and running. Will refer you many times!
Steven Pearson
Steven Pearson
00:53 31 Jul 19
My central air quit working yesterday evening I called Aquarius next morning and David B had it fixed by early afternoon. Super job David, thanks for the tips and customer education. Oh and to the very nice person that answered the phone when I called and ask what she could do to make me smile. You did it with great service 😁.
Stuart Legaard
Stuart Legaard
16:45 23 Jul 19
Very knowledgeable service rep(Josh), prompt and courteous.
Colette Viquez
Colette Viquez
20:23 18 Jul 19
I just had Will R. come out and complete routine service on my whole water filtration system, He did an amazing job! Awesome customer service. Words do not do justice about the service provided by this whole company, from the front office to the service techs that come to your home! So thankful I am able to utilize this service.
Bob Belyea
Bob Belyea
18:15 17 Jul 19
We updated part of our older Kinetico system with updated Kinetico parts. Added the K5 reverse osmosis system and couldn’t be happier. The service and professionalism from Aquarius was first class.
Kent Kraft
Kent Kraft
17:44 16 Jul 19
Knowledgeable, friendly techs, fast service, cleaned up ater themselves
Rob Williams
Rob Williams
18:23 13 Jul 19
Good service and prices
Lisa Schmiege
Lisa Schmiege
19:16 11 Jul 19
Just had our 15 year old Kinetico system replaced with a fancy new Kinetico system.
Kyle the installer was great, he knows his stuff. Thanks!
Brad Carlson
Brad Carlson
21:11 27 Jun 19
Doug Harren
Doug Harren
16:39 21 Jun 19
Trevor was very helpful as always. He takes the time to explain the test results and makes sure the system is working properly. Thanks Trevor!!
William Ohl
William Ohl
18:56 17 Jun 19
Trevor was prompt, friendly and professional. He installed our system, explained it completely and demonstrated it to our satisfaction. He is very good at what he does. I would highly recommend him and Aquarius.
Michelle Ward
Michelle Ward
01:12 15 Jun 19
Dallas installed our water treatment system today. He was very knowledgeable, friendly and it was a pleasure to work with him. We look forward to see the results from our new system and how it will handle our water problems on our lake home.
Connie L Pillar
Connie L Pillar
14:11 07 Jun 19
We had a leak in a RO filter. I called Aquarius and Mike and RJ were at house next morning. They called ahead, were on time, very professional and solved problem quickly. nice to have someone so responsive.
Carole Zimmer
Carole Zimmer
15:11 06 Jun 19
Jake was very pleasant and informative as usual.
I always recommend Kinetico to my friends and family because of your excellent service.
Thanks again, Jake.
Gail Arne
Gail Arne
17:43 28 May 19
Excellent customer service and reasonable plans for maintenance. My friends are in love with our kinetico filtered water, as we got the system and filters from them. We use no single use water bottles at our lake home. They also have a fabulous open house each year that we love to go to and have BBQ and get filters on sale.
Lora Conwell
Lora Conwell
20:27 21 May 19
Tom Werth
Tom Werth
10:02 17 May 19
A client of mine had an issue with his water heater, and he needed to use his HMS Home Warranty to take care of the problem. Although I'd heard horror stories about getting work done, and getting it done promptly, I was very surprised by the contractor, and his attitude. Communication was exceptional, it wasn't more than 30 minutes from the time I'd called the claim in that there was someone at the home, and within approximately 3 hours my client had a new water heater, everything was cleaned up, and a very professional job was completed. Very surprised...and pleased!
Linda Anderson Hanno
Linda Anderson Hanno
19:35 04 May 19
Our service tech Jake has taught us so much about our system. He is so patient and personable. We really like that he has been our tech the last couple of times. Great overall service.
Sheryl Hagen
Sheryl Hagen
18:35 01 May 19
Mark Hanson & his entire team did an amazing job! Pleased that they contacted us in several ways-text, phone call, email so we knew exactly when the techs would be out. Very knowledgeable, very careful to protect our floors, and the surrounding areas. Skillful in installing new faucets, valves, toilets & water conditioner. Would recommend them anytime! 5 out of 5-skills & service!
Michael Hiatt
Michael Hiatt
17:34 01 May 19
Excellent equipment and staff provides high quality service!
Jake was a first rate technician!
Jane Z Quick
Jane Z Quick
17:10 29 Apr 19
Jake my service technician from Aquarius was very knowledgeable and clean and on time. Now I am set with soft water and fabulous drinking water and salt bags ready as needed. Thanks for a job well done !!
Scott May
Scott May
01:10 25 Apr 19
the soft water and good drinking water.
Scott L. Holden
Scott L. Holden
00:27 20 Apr 19
It would be nice if Aquarius sales people from Hayward, Wisconsin would not double the price that other Kinetico dealers charge for a new system. I knew we were going to receive a high quote when he pulled in our driveway with a complete vehicle wrap on his Kinetco vehicle. The salesman who came to my house straight up tried to rip me off in my own home. He wanted $5,000 whereas the other Kinetico dealer charged me $2695 and than included a pre-filter which the Aquarius system did not. I will NEVER do business with anyone at your Hayward, WI location as the man was a complete scam artist. By the way, I LOVE my new Kinetico system and LOVE the fact I paid half the price for the same system. I was surprised to NOT receive any type of follow up from the Hayward salesman after his visit to our home. Please advise him that he is no longer welcome on my property. I hope that some day, people in Douglas County Wisconsin find out that Aquarious Home Services is NOT the only choice.
Jason Groholski
Jason Groholski
18:41 31 Mar 19
All around good prices, servive, and results.
Mary Mueller
Mary Mueller
00:57 30 Mar 19
Great job on Communication - call backs, expected arrival time, what the issue appeared to be and how it would be addressed. John W worked on the sump pump issue until it was fully resolved. Thanks!
Peter Cheskie
Peter Cheskie
17:57 15 Mar 19
Had a sump pump problem. They advertised a sump pump inspection on Facebook. I responded and they were quick to set up an appointment. Justin Roland was here today, checked things out, found a bad pump, replaced it and I am ready for more melting. Very friendly and did a great job. I highly recommend Aquarius Home Services.
Peter Myers
Peter Myers
11:57 28 Feb 19
Both the original sales visit by Craig Ohren and the install by Mike Irvine were very pleasant experiences. I didn’t feel as though I was just getting a sales pitch, rather Craig was intent on listening to my needs and suggesting the best solution.
Mike was very professional from the time he first called. He went above and beyond to arrange my utility room in a way that would be well organized and efficient, but also have a professional appearance.

After the first night, the Proline Iron/Sulfaban filter made a night/day difference. Best shower I’ve had in over 3 years. The K5 system is yet TBD as I’m cleaning out the ice maker and coffee maker first, but Mike was able to plumb everything from downstairs so that much I’m pleased with.
A++
Kris Wagner
Kris Wagner
21:17 17 Feb 19
Very happy we changed to Kinetico/Aquarius water systems and home services. Our technician, Trevor Swanson was very helpful and efficient. I would definitely recommend this system and service to friends and family.
Monica Sleiter
Monica Sleiter
03:33 31 Jan 19
Mike Krusemark, our technician-sales person was polite, helpful. His work was clean, timely and complete. I would recommend both Mark and and the water softener.
Linda Miller
Linda Miller
17:54 23 Jan 19
I have Kinetico water softener that I would never purchase again this water softener was put in in 2010 with issues beginning the end of 2011 that have never been solved I have now been accused of having debris in my well or putting debris in my brine tank neither of which is true on top of that I paid $89 for a service call which they agreed to reimburse me because they didn't think I should have to pay it so now they cash my $89 check and I get to wait two weeks for a reimbursement check because they don't know how to reimburse money any other way I wouldn't deal with them again oh and by the way there's suggestion on this $3,500 water softener is to add at minimum a $1,500 additional piece and also a $3,000 additional piece
Linda Simpson
Linda Simpson
01:45 22 Jan 19
Wade came out when we suspected our water wasn't soft even though our monthly maintainance plan was in place and up to date. He went up and beyond the call of duty and got the situation handled with efficiency and thoroughness. Very grateful!!
Doug Nosan
Doug Nosan
03:22 02 Jan 19
Professional and willing to adjust their schedule to work with you
Charles Calisto
Charles Calisto
18:40 17 Dec 18
Wade is technically competent, courteously explains what he does and options.
A professional.
Heather Stone
Heather Stone
19:03 29 Nov 18
Trevor was very helpful and professional. I went to the office to get a new filter, but the office secretary was gone for lunch and had closed the office during that time. I noticed a service truck with someone in it sitting off to the side of the building so I went up to the truck and it was Trevor. He was immediately willing to help. He even looked up my history with Aquarius and noticed that one of the parts we had on our system was needing to be changed out so he immediately follwed me home and changed out the part. It was great to have immediate service like that. He was very knowledgeable and explained everything that he was doing. I appreciate what he did to help me out.
Shannon Henrickson
Shannon Henrickson
17:53 14 Nov 18
Trevor Swanson from Kinetico did a great job servicing our Water system. Great product and great service!!
Lynda Zeidman-Sigwanz
Lynda Zeidman-Sigwanz
23:05 11 Nov 18
Quality service & products
Eric Jeltema
Eric Jeltema
17:28 11 Nov 18
Service was fast and well done. Cory was very knowledgeable, fast, and friendly. I will only be calling him to do my work in the future. I now have a plumber I can trust and know that it was done right. A+++ all the way around.
Ryan Metz
Ryan Metz
15:22 09 Nov 18
Linda D. did an amazing job with diagnosing our current rented system and getting information available that instantly fixed our issues. We are now purchasing a new system from Aquarius / Kinetico and are very excited about our new system.
Janet Meyer
Janet Meyer
16:56 02 Nov 18
Jake A. Was very professional and informative. He took time to help us with the filter for our faucet. He also informed us of a service plan which we purchased through him.
Laura McCaughan
Laura McCaughan
14:13 02 Nov 18
They respond quickly and do a great job.
Rick Brower
Rick Brower
23:42 01 Nov 18
Very pleased with our Kinetico. Service was great and later when we had questions, they were handled promptly and professionally. The installers were clean and careful. So good to answer concerns and offer advice. Barb
Bruce Petersen
Bruce Petersen
22:37 01 Nov 18
The Kinetico water conditioning system is very efficient and does a much better job than the Culligan system that we had.
Debra Jackson
Debra Jackson
20:15 26 Oct 18
Knowledgeable, professional, courteous service. Travis took the time to explain everything so we could understand it. Had some good recommendations. Very considerate of our home.
Robert Matzke
Robert Matzke
15:22 26 Oct 18
reliable dependable service and very professional.
Gayle McGrane
Gayle McGrane
15:04 22 Oct 18
Aquarius is very receptive to our needs and Jason is knowledgeable, honest GREAT guy!
We have been working with Aquarius for several years and have been extremely pleased with their service EVERY time!
Stephen Ewing
Stephen Ewing
22:29 19 Oct 18
Josh did an excellent job winterizing our Kinetico system. Highly recommend him.
Viola Bengtson
Viola Bengtson
23:59 17 Oct 18
Eric was very polite, efficient and new what he was doing.
Dan Hale
Dan Hale
13:45 27 Sep 18
Had a water softener and drinking water system installed. Jennifer our Water Specialist and Derek our technician were great to work with. We are very happy with the service we received and would recommend to anyone! Thank you.
Kathy Jestus
Kathy Jestus
18:27 11 Sep 18
Trevor did a great job. Very courteous and knowledgeable. Thank you.
Jeff Chudek
Jeff Chudek
02:46 07 Sep 18
We had a great experience from scheduling, finance, and service with the transfer of ownership. Thanks team!
Thomas A. Cison
Thomas A. Cison
18:42 06 Sep 18
Just had my water softener and drinking water purification system reinstalled in the new house. Derek Buck did the work, including drilling a new hole in our granite countertop for the water spigot. He did a fantastic job, with awesome customer service skills. I'd recommend Aquarius and Kinetico and their team any day.
Greg Harms
Greg Harms
16:43 05 Sep 18
We found the service during installation to be outstanding. Informative, courteous and knowledgeable, the guys did a great job. We hope the systems perform as well in the years to come.
Robert Parker
Robert Parker
18:20 29 Aug 18
Technician explained what they were doing, and educated me along the way. Shawn checked in to make sure i was keeping up on my notes.
Tim Wynne
Tim Wynne
17:20 31 Jul 18
Will was very friendly and did great job for us checking out our system.
Steve Parker
Steve Parker
22:45 14 Jul 18
We really enjoyed our entire Aquarius experience. Dave was very friendly and helpful in explaining why Kinetico was the best choice for us. Trevor installed our system this week. He showed up right on time and did a great job. We are very happy with the system and improvement in our water. We are now confident that we could install a washer and dryer or dishwasher and not worry about iron build up that would wreck the equipment. Thanks Trevor and Dave.
We love it. Jason the technician was the most informative, friendly and very helpful. Would recommend customers to ask for him
Kathleen Lander
Kathleen Lander
20:18 01 Jul 18
Great customer service.
Joyce Glover
Joyce Glover
22:28 28 Jun 18
Service was prompt, Wade was extremely knowledgable and helpful. He knows his business inside and out.
Fritz Harris
Fritz Harris
22:01 28 Jun 18
Aquarius home Svc’s/ Hansen plumbing did a very nice job. Cory was very professional and considerate. We had an issue that Hansen followed up on & got things straightened out. I would recommend them to others and will use them again.
Terry Hoppe
Terry Hoppe
16:08 27 Jun 18
Great service
I recommended to my neighbor as well
Noah B. came out for our periodic check-up of our water softener. Very nice young man, answered all my questions. All Aquarius employees I’ve dealt with are very professional and they always keep me informed on the day of appointment as to when they will be arriving.
Connie Finch
Connie Finch
19:12 19 Jun 18
Wade has been servicing my Kinetico water softening system yearly for a long time. I always know he will do an excellent job and answer any questions I have. He always calls to let me know when he is on his way which is much appreciated. He's courteous, friendly and very knowledgeable. He's a valuable ambassador for your company.
Angela Greenman
Angela Greenman
00:45 08 Jun 18
We are impressed by the dedication of Trevor S. He worked hard to find a solution to an issue we had and he sincerely did everything he could to make sure it was fixed quickly. He communicated with us every step of the way and was polite and professional always. We appreciate his efforts to make sure what needed to be done was done in a timely fashion--and he went out of the way to meet our scheduling needs. Aquarius is fortunate to have him. Trevor really made us feel that we were important to Aquarius and we think that is the key to keeping customers.
Tom Nelson
Tom Nelson
16:08 29 May 18
Wade Wambolt has been taking care of our Kinetico system since it was installed. He is courteous, very knowledgeable and returns phone messages quickly. Great at answering questions about the system and just a nice guy. Thanks Wade.
Kristin Johnson Burge
Kristin Johnson Burge
17:08 10 May 18
In March, Mike T. came out to assess and fix our water issues. He went above and beyond! He even came back at the end of his work day to make sure that everything was running correctly and that our issues were all corrected.
THANKS MIKE!
Kristi Juen
Kristi Juen
19:19 06 May 18
Have been loyal customer to Aquarious despite ongoing issues w the water softener system that seems to have been resolved. The whole house water filter system was expensive and had failed once and they replaced without any cost. The water drinking system is expensive to maintain w over $100 (on sale cost) for the filters per year. Once a year they offer an open house w sale prices and they were unwilling to offer 20% off the filters unless I drove 40miles one way to buy them there today vs paying over the phone and picking up tomorrow. Pretty disappointed the $20 is worth losing a customer over. Shame on you!!
Jan Nendick Gross
Jan Nendick Gross
20:29 02 May 18
Thank you Trevor S. for your help. Trevor was very positive, friendly and helpful. He explained everything so I knew exactly what he was talking about. Thank you again!!
Bernie Audette
Bernie Audette
16:38 20 Apr 18
Always on time and meets our needs at Northbound Liquor
Jim Boesen
Jim Boesen
00:22 17 Apr 18
Jeff Helgerson
Jeff Helgerson
23:46 14 Apr 18
prompt service. excellent pipe installation. Explained how system works.
Jim Almquist
Jim Almquist
21:10 14 Apr 18
Sheila Ingebritsen
Sheila Ingebritsen
19:09 13 Apr 18
My experience with Aquarius was great! Mike Thell arrived and discovered that I needed a new water softener. He installed a new softener and I had soft water. I'm thankful that he worked until the job was completed that evening.
Joyce Glover
Joyce Glover
13:36 13 Apr 18
Wade recognized and solved my softener's problem within a half-hour. Efficient, clean, professional service. Thank you!!
Jeni Path
Jeni Path
22:59 12 Apr 18
Big improvement to the water at my in laws cabin! Thank u!!
Kathleen Smith
Kathleen Smith
14:50 12 Apr 18
We have our water softener system and maintenance plan through Aquarius. We continue to be very happy with their service. Noah was in last week to maintenance the system and as always, did a great job.
Aquarius and their team are fantastic.
Sue Cutler
Sue Cutler
23:30 11 Apr 18
Pleased with Jason G. He is personable, professional, and always willing to give extra service.
Laramie Matthies
Laramie Matthies
23:35 05 Apr 18
We have had Kinetico in our home for yours and are very pleased with the product and the company. Everyone has always been friendly, courteous, knowledgeable and helpful when needed. We have sold our home, so the time has come to say good bye, but the new owners plan to keep your service!! Thank you Aquarius / Kinetico!!
Joan O'Sullivan
Joan O'Sullivan
23:11 29 Mar 18
Today Jordan Newman, service technician , came from Aquarius Home Services to check my Kinetico Water System. I joined the K-Club and this was the first visit after the new system was installed. He was very knowledgeable, efficient, kind and courteous. I am very pleased with the entire system and would recommend this company to all of my friends.
Knowledgable and courteous from phone person, installers and maintenance. Jerry checked out fireplace after furnace installation and relit pilot. Thanks to all.
Betti Hickman Dowling
Betti Hickman Dowling
16:47 29 Mar 18
I can’t say enough good things about Jim S. with Aquarius. The first day he came out to fix a problem we had and we scheduled him to come back the next day to fix all the other problems with the water boiler. Our furnace is running top notch now. He was very professional, friendly, accurate, on time and explained everything. We would definitely request him back and the company he works for. Thank you.
Rick Wagner
Rick Wagner
16:07 28 Mar 18
Trevor Swanson, our service tech, gave us quick, friendly and thorough service.
Renee Tokar
Renee Tokar
17:56 26 Mar 18
Vicky Kinney
Vicky Kinney
22:26 16 Mar 18
The pump on our Kinetico system burned out and the new pump to replace it wouldn't stop running. Josh worked on it for a few hours and tried various options, and eventually decided to take apart the entire system and start fresh. He discovered it was initially installed incorrectly (which was probably why the pump burned out in the first place) and got us up and running. We so appreciated his effort to stick with a complicated situation until it got resolved. The system works great now, better than before!
Kurt Tuftee
Kurt Tuftee
00:11 20 Feb 18
Bryson did a great job.....I love our soft water and drinking water system!
Dennis Meissner
Dennis Meissner
16:57 09 Feb 18
Prompt, efficient, and knowledgable service, along with some good advice for maintaining my Kinnetico water system. Joe is a great technician.
Mary Whitney Johnson
Mary Whitney Johnson
20:53 03 Feb 18
Trevor Swanson evaluated our Kinetico 12 year old water softener and osmosis system. He was totally honest and said everything tested out as functioning great. I appreciate when a business does not sell you something you don't need. He was VERY knowledgeable, friendly, and answered all of our questions. We were TOTALLY impressed with this young guy. If anyone in our area needs a water softener or osmosis system, I would have no hesitations HIGHLY recommending him. HE HAD OUR BACKS.
Ellory Medor
Ellory Medor
15:14 03 Feb 18
Very professional and prompt service highly recommend them
Kimberle Nagle
Kimberle Nagle
12:43 19 Jan 18
The service is awesome. The technicians are knowledgeable and don’t make you feel silly for asking questions! Thanks a bunch!!
Mike Ware
Mike Ware
22:13 12 Jan 18
Kerry at the office was very helpful and knowledgeable about my home warranty and walked me through to resolve my plumbing issue. John Warnke came when expected, showed me the issue and completely resolved the issue the right way! Very professional and polite! Justin was also very helpful! Thank you for a job well done!! Hopefully we won't have any other issues..but we know who to call if we do!!
Susan Lewis
Susan Lewis
01:58 11 Jan 18
Sean Okerlund
Sean Okerlund
03:06 05 Jan 18
Great customer service and an excellent product. Tech took the time to make sure we understood the install. They use booties to keep your floors clean and put out a rug at your door to wipe there feet on. Class act company.....
Jan Prohaska
Jan Prohaska
00:33 04 Jan 18
The customer service, the technicians who installed and who come out to service the system have all been professional and very nice! We have been pleased with the system that was installed. When we have called in with questions the customer service has been excellent! Highly recommend Aquarius!
Roberta Baker
Roberta Baker
01:42 24 Dec 17
Trevor is absolutely the “BEST”...professional and completely reliable!!
Cathy Rogers
Cathy Rogers
20:27 15 Dec 17
We are very pleased with Trevor S. Service. We always request him
Linda LeMay
Linda LeMay
17:17 15 Dec 17
Joe is a great guy to have come service your equipment. He is friendly, patient, and spends as much time as necessary to help you understand what is wrong and how to resolve the issue. He then explains how to keep your system maintained. We have used Aquarius systems at two places for decades and are totally pleased with the product and the service. I highly recommend them.
Sacia Matheson
Sacia Matheson
03:19 09 Dec 17
Damon DiSanto
Damon DiSanto
15:09 05 Dec 17
We’re very satisfied with the efficient, reliable performance of our Kinetico water softener,as well as, our K-5 reverse osmosis drinking water system! Aquarius provides a quick response to our service requests when needed and Brandon, our service tech. was courteous, professional and knowledgeable. We plan to continue to use their systems and recommend others contact them to do the same.
Carol McInnes
Carol McInnes
02:47 03 Dec 17
Very pleased with Trevor S. who arrived to service our Kinetico system. He was pleasant and professional. He showed me and explained the tests he did on our water. He located and fixed the small leak I had noticed (under warranty). He changed the filters, packed up the wrappers etc.,quickly and efficiently.
Only one problem. While doing dishes, I found I couldn’t pull out my sprayer. He must have tucked the hose out of his way while working and not replaced it. Easy enough to straighten out once I figured it out.
Julie Zuehlke
Julie Zuehlke
13:14 22 Nov 17
The service technician took the time to find and solve the problem and explained everything as he went. We're Kinetico cstomers since moving to Alexandria in 2004 and wouldn't think of changing our current water treatment systems.
We have well water and have heard great things about the Kinetico water systems. Kevan Albrecht came out to our home to test our water and give us some recommendations. We learned so much, and although we did not need the whole package the package price was to good to turn down. Today we had our full system installed by Jeremy Severson and he was great. He ran into some issues on his first apt which set him back and kept him at our house much later than we expected him to have to stay but he did not seem to mind at all. It's wonderful to have something BUILT and hardware installed and there is not one ounce of mess left behind. Everything is perfect and we can't wait to use. THANK YOU to Kevan, Jeremy, and the wonderful ladies that kept in touch with the apt time and letting us know the time maybe a little later than originally scheduled. LOVE that extra communication!
Mike is the BEST! And your customer service is Excellent!
MaryLee Sckerl Melius
MaryLee Sckerl Melius
16:21 31 Oct 17
We purchased Kinetico for our home in the Dalton area and we did have a few problems getting the reverse osmosis working properly to our kitchen sink; HOWEVER, after several attempts Mike C, Becky L, and Todd E. made sure we got what we paid for and wanted. Shout out for Mike, as he came back to the house 5-6 times and was always courteous and professional. We are very satisfied and would recommend! Thank you to all.
Gene Stanchfield
Gene Stanchfield
20:09 26 Oct 17
Peg Zarske Lazarchic
Peg Zarske Lazarchic
12:41 24 Oct 17
Shawn was professional every step of the way. Every employee I have spoken or who has worked at our home has exceeded my expectations.
Rita Weisheipl
Rita Weisheipl
02:45 24 Oct 17
I am not happy with the quality. I don't think I should have had to pay for the last service call. It hasn't improved since then at all. I still have residual sediments by my faucet.
Reina Cox
Reina Cox
15:53 21 Oct 17
Had for about week. Water is way better. Very respectable.
Rachel Johnson
Rachel Johnson
14:29 18 Oct 17
Mike Kanyetzny
Mike Kanyetzny
12:45 16 Oct 17
Trevor is the best service tech we have seen in many years. Excellent work and extremely professional and knowledgeable. Thanks Trevor.
Cindy Miller
Cindy Miller
00:03 10 Oct 17
We connected with Aquarius Home Services (Kinetico) through Home Depot. Not only did we get an awesome price, we also used our Home Depot credit card and received 24 months free financing. The tech who installed our new water softener was Cory Hanson. If you are fortunate enough to have him do your install you will not be disappointed. Cory was polite, careful about covering our floor so there wouldn't be anything for me to clean up, and extremely knowledgeable about the Kinetico product. His many years of plumbing background was a blessing as he found a potential problem with our existing setup. I highly recommend not only the Kinetico product, but also the Aquarius Home Services. Stop in at Home Depot and ask for a free water analysis. Don't be shy...ask for Cory for you tech.
Faye Cooper Fleeger
Faye Cooper Fleeger
20:21 07 Oct 17
We love our Kinetico system!! The Aquarius team are awesome to work with!!
Nancy Fiegen
Nancy Fiegen
19:21 05 Oct 17
We have had our water system for 1 week and the difference is amazing! We have had other systems and nothing compares. I will repost later when we have had it longer!
Maddie Stone
Maddie Stone
19:11 03 Oct 17
Robert Baumgartner
Robert Baumgartner
07:13 01 Oct 17
Teresa N Todd Golden
Teresa N Todd Golden
22:47 26 Sep 17
Deb Tastad
Deb Tastad
13:36 17 Sep 17
I am completely satisfied with the company... beginning with the initial phone call (Kind considerate Monica) to the salesman Dave (excellent rep for the company- always available for questions) to Jason (initial installer of the system- very kind, helpful, and smart!) to Josh (second service man who installed a water pump for added pressure through drinking line and ice cube maker). Josh stated "I will stay until I figure out the problem!" That represented the entire experience!!! Great people- great system!
Jim Jeffers
Jim Jeffers
01:02 15 Sep 17
We are on our second day with our new syste wow it is great makes us realize just how crappy our old system was great job to everyone involved with getting this system in our house so fast less than a week thanks everyone from the guys we talked with at the booth at the state fair to the final guy branden nice install and thanks to the young lady I talked with on the phone and to Todd who sold my wife on it thanks again it's early but it is everything you said it would be and more😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃
Jen Lindgren
Jen Lindgren
16:23 10 Sep 17
Love the water system. Water tastes good. Only uses
A small space, doesn't need electity, & low maintenance. Got to love that!
Gigi LaBelle
Gigi LaBelle
23:21 06 Sep 17
Very frustrated with the customer service and 100% customer satisfaction guarantee. I purchased this system in the spring. It did not correct the issues I had. I was told at time of purchase, if it did not, I could have it removed and reimbursed. That is not true! I had it serviced once and then one month ago it was placed on bypass. I am still getting charged while in bypass and the district manager, Stephanie, barely returns my calls or follows through as promised. Beware of the fine print. What they promise you is not what they mean!
Joy Friedman
Joy Friedman
20:31 03 Sep 17
Our service technician Wade W. was friendly, efficient, and fast and explained the process he was going through with our Kinetico K5 drinking water system. Thanks Wade.
Mark Nestaval
Mark Nestaval
12:33 31 Aug 17
We got good, friendly service. We got a plumbing problem fixed. This company stands by its work, unlike some with which we have dealt. Also they helped with our RO.
Judy Olson Kylochko
Judy Olson Kylochko
22:14 29 Aug 17
Barry Hoyland
Barry Hoyland
22:28 24 Aug 17
Connie Finch
Connie Finch
18:07 24 Aug 17
I've had a Kinetico water softener for many years now and love it. Service is always top-notch with Wade as my technician.....professional, friendly, answers questions and never leaves a mess. Prices are always reasonable and I have always had prompt service. My water has never been better.
Alessia C. Holien
Alessia C. Holien
00:43 18 Aug 17
Sally Conners
Sally Conners
16:33 16 Aug 17
LOVE this system and the GREAT customer service provided by Aquarius Kinetico!
Tracy Johnson
Tracy Johnson
00:30 11 Aug 17
Thank you Eric for explaining that our 22 year old system was no longer working and then recommending a new system that would fit our needs. I felt that the situation was straight forward and he was able to give us a free furnace tune up in the package. really appreciate the friendly and thorough service.
Edward Johnson Jr
Edward Johnson Jr
21:58 03 Aug 17
I think the Aquarius team that has worked with me on all my projects did a fantastic job and I would highly recommend them to anybody that is looking for quality service at a good rate I would rate them a 10 out of 10 because they're that damn good
Micki Jordan Peterson
Micki Jordan Peterson
22:34 02 Aug 17
Great service, knowledgeable employees! Would definitely recommend them!
Craig Rypkema
Craig Rypkema
00:11 28 Jul 17
Service was provided in a professional manner. Jason replaced the anode rod in the water heater and added a bleach solution to remove the odor coming from the hot water.
Awsumb Mary
Awsumb Mary
02:40 22 Jul 17
first off, i had a Kinetico over 20 years ago. Loved it then and Love it now.
we have well water and it is rusty and smells bad.
with the new drinking water system, we can now stop renting bottled water.
very very happy. all people should have one.
they never get bad, because there is no electric running it. plus you can do laundry all day and it will not affect the softness.
Karen E Bruce
Karen E Bruce
03:20 15 Jul 17
Thank you, Aquarius & Josh, for being prompt, courteous and efficient. Thank you too for promising to research my persistent yet untraceable problem with my reverse osmosis sporadically seizing up.
Pat Krebs Nalty
Pat Krebs Nalty
22:18 13 Jul 17
We just had the system installed yesterday so I cannot comment on how it works. However, Dave, that master plumber did all the plumbing that was required. He used copper pipes that we requested... He got our two bathtub faucets to work again since they were clogged with iron. I am hoping and praying that this system works well for us. Dave was very good.
Kristy Schauer
Kristy Schauer
16:03 13 Jul 17
My A/C wasn't working right so I thought I needed a tune-up. Mike and Jerry came out on Wednesday afternoon and found my coil in furnace was defective. Being that my A/C and furnace was fairly new, Mike called about warranty on coil. It was still under warranty. Thursday morning Mike and Jerry installed new coil. I found the whole experience to be very professional.
Jer Jen Ringler
Jer Jen Ringler
14:06 13 Jul 17
Great service. We have had Aquarius water products in our home for over 5 years now.
Kathy Rivard
Kathy Rivard
22:27 12 Jul 17
Wonderful service. It's nice to have the experts doing the service work on our system. Then we know it's done right.
Therese Alme
Therese Alme
21:11 12 Jul 17
We are new to Brainerd and bought a home with an older kinetico unit. We wanted to have it checked out to see how it is running etc. Our technician Josh come out and from the moment he greeted me to when he walked out the door he was AWESOME! He told me everything he was going to do....walked through all the processes with me and explained everything and gave me a sound honest assessment. He was professional, funny, engaging and eager to answer all my questions. I've never gotten such great service in my life! Josh made us aquarius customers for life!!
Ryan Allen
Ryan Allen
11:19 12 Jul 17
I had a complete package done for a family member ( AC, Furnace, water heater) had the old removed and disposed. All the new stuff moved to a new location.
Professional staff and service with a follow up from the sales team after everything was complete.
The service team had all this work done in about a day and a half. I couldn't be happier with the product and the service we received.
Mary Kay Lynch
Mary Kay Lynch
00:12 01 Jul 17
Service in the office with Julie and at home for service with Wade and Aaron was excellent. Julie found the first possible date for us and Wade and Aaron arrived exactly on time. All three were friendly and helpful and made us feel as if they were genuinely concerned with serving us well. Repairs were made and a service contract was signed. Wade did not push the most expensive plan, but rather suggested one that fits our needs best. As a retired teacher, I would definitely give them an A.
Lin Gilbertson
Lin Gilbertson
13:37 29 Jun 17
We've tried several systems over several years. Our water quality was awful- black and orange residue built up in our shower, laundry didn't smell clean. FINALLY, thanks to working with Aquarius, we have clear, clean water and I'm happy to do laundry. Thank you!
Meredith Pederson
Meredith Pederson
03:24 27 Jun 17
The service representative was greet. However, she the company made my appointment it was a 5 hour window. Really, who has a 5 hour window? I feel
That is unacceptable. In addition my appointment was between 12-5. Matt called me at 9:30 am. The info he was given was wrong. Luckily I was home that day. Matt was great, but appointment options are rigid. Not sure I will stay in the K club more than the first year.
Lynne Lindbo
Lynne Lindbo
02:24 26 Jun 17
Fast, accommodating, friendly, knowledgeable, professional service. Appreciated the extra effort to resolve our issue which resulted in a new system in a quick turnaround time. Thanks Wade!
Connie Bisbey
Connie Bisbey
21:46 23 Jun 17
Our experience with Bobbie O and with the very professional and expert Josh C. has us spreading the word about Aquatius to our family, friends, and neighbors. They got us up and running in no time and assisted with a frustrating plumbing challenge. We are very grateful.
Robert House Jr.
Robert House Jr.
21:26 21 Jun 17
Great service haven't had a issue . Will call on them for my furnace and central air needs.
Sara O'Leary
Sara O'Leary
01:52 18 Jun 17
Penny Lynner
Penny Lynner
20:58 12 Jun 17
We bought our system last August, and I inadvertently failed to review the plumber, Dave Schnieder, who installed the system. Dave was very professional and personable, and did a magnificent job of installing and explaining the system. He was someone anybody would love having as a neighbor. My most recent experience was with Trevor Swanson who arrived when he said he would and serviced it our drinking water system. It didn't take him too long to discover the problem, and he immediately installed an updated reset button that will let us know if too much moisture is affecting the sponge, tested the water, and made sure everything was in working order before leaving. Once again, my husband and I were impressed with the service people who performed their jobs in such a professional and friendly manner, and we feel like both of these gentlemen are outstanding representatives for Kinetico. We are extremely pleased with the service and help we have received from everyone at Kinetico. Thank you very much, Ron & Penny Lynner
Michael Gallagher
Michael Gallagher
12:11 07 Jun 17
Sharon Cooper
Sharon Cooper
02:55 03 Jun 17
We recently needed to have our older Water system checked. Jason G. was the technician to come. He gave us wonderful service, very knowledgeable and gave us the feeling of "honesty" in knowing what the problem was.
Scott Lee
Scott Lee
01:22 02 Jun 17
I have had many jobs completed by the folks at Aquarius and have not been disappointed. The crew is dependable and professional, and the service is top notch.
Rick Gwynn
Rick Gwynn
22:58 19 May 17
Excellant techs very friendly and extremely knowledgeable.
Kevin D. Lysdahl
Kevin D. Lysdahl
16:21 18 May 17
From setting up the appointment with Janelle to having the work done by Chase it was an excellent experience. Chase is very knowledgeable and explained everything clearly. Even found a wiring issue that was hampering the effectiveness and efficiency of my AC unit.
Beverly Schaller
Beverly Schaller
16:18 18 May 17
We bought our first Kinetico in 2006 and were very happy with it. When we built a new home in 2014 we decided, for some reason, to use another brand of softener but were not pleased with the results. We called our Kinetico dealer and bought a new softener. The installers came almost immediately and replaced our softener and R/O system. After just two days I can already tell the water is much softer and wish we had gone with Kinetico from the beginning.
Melissa Archer
Melissa Archer
16:09 18 May 17
Called due to a leak yesterday, which didn't even turn out to be a system failure. Aquarius told me they haven't been here since 2008...9 years...I would say that is pretty dang good track record!!! Jason was super nice. I would highly recommend these guys!!!
Sue Engholm
Sue Engholm
15:59 17 May 17
Eleanor Taylor
Eleanor Taylor
23:20 08 May 17
Acquarius employees are prompt , knowledgeable of their services and do excellent work.
Anita Hanson
Anita Hanson
01:00 07 May 17
The Customer Appreciation Open House was excellent! The food and hospitality were second to none!
Ed Greenman
Ed Greenman
12:53 06 May 17
Jason G is a great service technician. He is quick to respond and goes above and beyond to help.
Kirk Possehl
Kirk Possehl
21:48 27 Apr 17
Great products and great people. EVERYONE we have been in contact with at Aquarius has been professional, courteous, and friendly, not to mention knowledgeable. I'd recommend these folks anytime!
Suzanne Teerlinck
Suzanne Teerlinck
21:10 26 Apr 17
Matt is an excellent technician! I am always happy to see him.
Ken Henjum
Ken Henjum
21:18 03 Apr 17
Ben the tech was great. Took out an old filter that was giving me trouble. Probably should have been caught during install. But love it so far.
Jack Satter
Jack Satter
23:22 29 Mar 17
Mike Lauer came to service our furnace. I liked him a lot..he was very knowledgeable. I plan on using the furnace service in the fall as long as Mike is the man to service it. I already told him that.
Selena Yaj
Selena Yaj
02:00 16 Mar 17
Bought water filter system back on Oct. 16. Install went well, but since then, water filter system went out on us twice. It usually takes too long to have someone out to look at what the issues are. It would be great to have someone show us how to maintain this system and a few troubleshooting tips to try prior to calling for help. Other than that, we feel customer service is excellent and company is easy to work with.
Brian Ulrich
Brian Ulrich
17:50 14 Mar 17
Kyle and Jake installed our Kinetico water softener last Friday. Their craftsmanship is excellent - considering the cramped space they had to work in. This is our 3rd house we've installed Kinetico in and they still took the time to go over all aspects of the system and it's operation. We couldn't be happier with Aquarius Home Services!!!
Deb Pederson
Deb Pederson
01:34 02 Mar 17
We had a great experience! Dave did a great job and took time to explain everything he was doing for us. We love the new water system! Our water hasn't been this good since we moved here.
Pat Hoppe
Pat Hoppe
15:14 23 Feb 17
Great service, the installers were very personable and answered all of my questions. The new water system we had installed has really made a difference in our water quality.
Bonnie Picton
Bonnie Picton
04:41 09 Feb 17
Trevor was very helpful and knowledgeable. I thoroughly enjoyed having him at my home to explain what he was doing and check everything. He was very helpful.
Kim Reinke Pack
Kim Reinke Pack
21:11 27 Jan 17
Water softener system and install were great! Being miss lead by salesperson not so great. We paid CASH for our system and asked salesperson if there was a cash discount in which he said he could offer $200.00 off, only to find out the $200.00 off was also what you received when you "traded in" your old system. So we never received the cash discount, which was implied we were getting by the salesperson! Due the fact the salesperson was not truthful I can not in good faith recommend a company that is not truthful.
Bonnie Illies
Bonnie Illies
18:29 25 Jan 17
Eric (svc tech) has helped me out twice with my system. He is punctual, polite, and takes time to answer all my questions. Today I was especially thankful in that he took enough time to thoroughly listen to what I had to say about a concern I had with the system. If he hadn't listened we would have probably not realized that an adjustment was needed to help the system work more effectively.
Garret Rasmusen
Garret Rasmusen
21:17 10 Jan 17
I use to have the water doctor here in Alexandria. Had a problem with the water softener and was redirected to these guys. Most expensive 15 minute service call I have ever heard of. I love the Kinetico system in my home but praying I never have to make a service call again. Really, $224.00 for literally 15 minutes and no new parts. He unscrewed a couple pieces, cleaned it out, put it together and left. Never again!
Barb Wiener
Barb Wiener
19:50 08 Jan 17
Mike C. from Alexandria came to our home to help us with a quality of water issue. He was prompt, followed company protocol and fixed our water problem in record speed. Mike C. was knowledgeable, friendly, and respectful. We were very impressed and thankful for his help.
Robert Maas Sr.
Robert Maas Sr.
00:47 08 Jan 17
Trevor S. with Aqarius/Kinetico came to our home to troubleshoot our hard water problem. He diagnosed and corrected the problem in short order and cleaned his work area. He also put protective foot gear on so as to not track up our home. Trevor was courteous and displayed excellent people skills.
Angie Fitz
Angie Fitz
17:14 06 Jan 17
Had a panic attack this morning when I woke up and there was no heat in house (it's currently -6) ... I started calling heating places around 8:00am and was only getting - no answer, an answering service where the people had No information, or rude receptionists... I was thrilled when I called here and the person that picked up not only wanted to help me, but asked me questions on how to best do that. She sent a repair person out as soon as he was out of his morning meeting. He was here and helping me by 8:30.
I was mentally preparing myself for the worst.
But he was knowledgeable and not interested in selling me anything I didn't need.
Turns out it was a simple inexpensive fix. 🙂
I was able to go from no heat to getting a diagnosic appt and a tune up for under $200... and still make it into work.
Lynn Schindler Larson
Lynn Schindler Larson
14:27 01 Jan 17
Mike did a great job. On time very efficient and neat. Quite helpful when we had a furnace issue at time of install. Offered us good advice!
Joni Ekberg
Joni Ekberg
23:38 27 Dec 16
I had a furnace checkup, Aquarius fine tuned the furnace and it works better than ever! Highly recommend them. Great service.
Chrissy Strei Tredray
Chrissy Strei Tredray
21:56 27 Dec 16
I had them out to replace our furnace. They were genuinely concerned for our comfort level. They arrived when they said they would and finished before they said. They walked me through every step and made sure I was completely satisfied with their work. Very professional!
Terri Rae Kuhl
Terri Rae Kuhl
23:01 22 Dec 16
On time. Pleasant. Identified what needed to be done and did it!
Ross Bertilson
Ross Bertilson
16:24 05 Dec 16
After a self installation had the service tech come out to check out everything. Very helpful and knowledgeable, helped me with a couple changes I needed to make.
Sara Telander
Sara Telander
13:41 30 Nov 16
Jake, kind & informative. Past experiences, not only great service but provide education, courteous & professional. Always a good experience with customer service.
Kathy Ratfield
Kathy Ratfield
20:27 25 Nov 16
We had our Kinetco system installed 6 years ago and LOVE it! Our water in this area is very hard and lots of minerals. This system has taken care of all that. This is the first instance we needed to schedule a service repair call and it was unrelated to the Kinetco system, but another plumbing issue affected it. Kinetco immediately scheduled us for a very convenient service call date. We received a courtesy email reminder prior to that date. We were called my the tech when he was departed to our site. The tech, Aryn was very knowledgeable and efficient and did an excellent job completing the repair task. He is an exemplary representative of his company! Thanks again for great service.
Gregory Giesen
Gregory Giesen
16:51 21 Nov 16
Noah came to our home and spent the necessary time needed to do an excellent job in servicing our soft water system. Have been with Aquarius Home Services for five years and they service both my water softener and reverse osmosis water system.
William Punch
William Punch
16:55 17 Nov 16
We just had a new salt and tannin cleaning system installed for The system we use Kinetico to clean our well water. It is difficult in country Wisconsin to get technicians who are prompt and efficient, but Aquarius came on time, did a first class job and left everything cleaner than when they came. We recommend them highly.
Carol Letch
Carol Letch
17:49 16 Nov 16
Shawn was especially pleasant and did his job quickly and efficiently. He answered all my questions.
Steven D Debner
Steven D Debner
00:55 04 Nov 16
The service w/ Aquarius is always superb. They've always been on the spot and on top of our needs. And ready to answer any questions or concerns we have. I think Aquarius is one of the top customer service organizations around.
Debbie Trauley
Debbie Trauley
19:48 03 Nov 16
Wade was right on time and very upbeat and helpful. He answered all of my questions about the Kinetico system I inherited with the river home I recently purchased. He also demonstrated for me how to change the sediment filter explaining the entire system to me clearly and patiently allowing me time to complete notes. Becky was also great in that she gave me a second visit at no charge to review everything since I am getting old and senile. (haha) I also had fun talking to Wade about wrestling stars from our childhoods! I do love the taste of my water and Iam lucky I just inherited this rental system. Deb Trauley
Ron Dobbelaire
Ron Dobbelaire
16:11 02 Nov 16
kyle s
was very helpful too his time did a good job
Bill Moszer
Bill Moszer
01:28 01 Nov 16
Trevor installed our new Kinetico system. He was pleasant and very professional. The job was done neatly and in a timely fashion. It works as well as we had expected.
Ronald Schmidt
Ronald Schmidt
16:57 31 Oct 16
Eric N. has been to our home several times to service our system and without exception has been awesome. He always calls before he comes so we know when to expect him within a 15 minute window. He services the system, answers any questions we have and is always courteous and pleasant. I spent 35+ years in various managerial positions so I speak with experience when I say that Eric is as close to an ideal employee as can be for a position that displays the technical knowledge of Aquarius products and requires the interpersonal and sales skills necessary to effectively interact with customers. Based on my experience with Eric and other members of the Aquarius team I wouldn't hesitate to recommend Aquarius Home Services to anybody.
Kelly White
Kelly White
20:37 27 Oct 16
Great service! Systems are expensive but, work well. Annual open house is fun
Jean Vreeland-Kotila
Jean Vreeland-Kotila
01:50 18 Oct 16
I had Aquarius Home Systems come to install a new system for me last week. Justin was the installer. He was very nice & answered a lot of questions for me. He was very thorough. When I called to find out about Aquarius Home Service they were very cordial & when Kevan came out to do my water test he was very very kind. He answered many quest for me & really knows his product. I would highly recommend this company to others who want great water!!!!
Kathleen Hahn
Kathleen Hahn
00:16 15 Oct 16
I am so Happy with the service I have received. I will tell every one I know to get a Kinetico. Wade and his help did a great job !!!!! all other were very nice also Thank you for your kindness and caring. sincerely Kathleen
Annette Ersfeld Hegler
Annette Ersfeld Hegler
00:33 14 Oct 16
Jake arrived during the time frame given and gave my furnace a thorough check and cleaning. He also gave me some tips on the changing of the furnace filter and the humidifier filter. I enjoyed visiting with him and hope to see him again in the spring when my air conditioner will need inspection.
Edie Julik
Edie Julik
00:55 13 Oct 16
Thanks Mike --for really good and fast service and telling us about our situation. Your honesty saved us money because you let us know about things we could provide without extra service or hassle!
Nancy Nerdrum
Nancy Nerdrum
14:08 23 Sep 16
We have had our Kinetico Water Conditioning and Drinking Water System for about one month. Shane H. was very helpful to us by testing our water and finding the best system to give us clean drinking water and softening our hard water. We were part of the 2016 Chippewa County Groundwater Quality Inventory when we found out we had 16.8 part of nitrates in our water. The maximum you should have in your water is 10.0. He came back yesterday and reviewed our system and tested our water again and now we have zero nitrates in our drinking water. I would highly recommend using Aquarius Home Services to get your water tested.
Sherri J Baker
Sherri J Baker
12:33 23 Sep 16
Great service bi-annually with fast and accurate results. Always on time and done in no time. Very courteous in answering questions and accurate info. Love Kinetico products and service.
Nancy Lahmann
Nancy Lahmann
22:27 21 Sep 16
Trevor was here to demonstrate and explain water filter change. He was patient and courteous.
Kathy Fuller
Kathy Fuller
14:56 14 Sep 16
Trevor was here this week to provide the semi-annual maintenance of our system. He has serviced the system before, and he continues to provide courteous and very helpful maintenance. He reviews our plan, explains what he is doing and what the results of the tests mean. He discussed how I could determine if our well is contaminated with arsenic, as this is a problem that our neighbor has. He also explained that there are options to correct this situation and our tannin content. We discussed possible solutions to solve the difference between the iron content in the cold and hot water. He was never "pushy" when giving options that might be added in the future. He left with me knowing that I could contact him at any time to discuss a problem or to seek assistance to add a feature if I choose. Looking forward to seeing him again. I just want to mention that the system we have is now 25 years old. That is certainly a good run! I would recommend Kinetico for your water conditioning needs.
Rachel Bearfield
Rachel Bearfield
16:43 31 Aug 16
Mike c. Was our technician. Very knowledgeable with the Kinetico system. He did a great service and gave us suggestions in keeping system going well. He also suggested moving system which we highly agreed with.
Urbie Kerner
Urbie Kerner
01:01 20 Aug 16
true professionals from sales to installation, I'm can only hope the service is just as good
Ian Warfield
Ian Warfield
02:20 13 Aug 16
We have had a Kinetico water softening system and reverse osmosis drinking water system for several years. It has been stellar. Our service technician Shawn is fantastic. He knows the equipment inside out and services and maintains it perfectly. Can't recommend Shawn and Aquarius enough.
Joel Sunde
Joel Sunde
12:03 12 Aug 16
Wade was able to promptly get our system back on track. Thanks for the service call!
Barb Kemmer
Barb Kemmer
22:12 30 Jul 16
Josh, is always on time, or he calls if he's running late. We have high regards for his service and Kintico
Troy Lattimer
Troy Lattimer
22:22 22 Jul 16
David was a wonderful person to work with and Adam coming into our household putting the system in did a wonderful job very polite and fun to work with thank you guys so much
Nicole Bredesen
Nicole Bredesen
17:22 22 Jul 16
I can not thank Mick enough for the great job he did yesterday fixing my broken AC. He was friendly, informative and patient. He explained the process, what was wrong, what all that was causing and the best routes to fix it. Within a few hours he had the air working again and left me with a sense of certainty that I made the right choice. Thank you for your hard work and your dedication! Amazing service!
Enid Dahl Andreasen
Enid Dahl Andreasen
20:43 14 Jul 16
Trevor was awesome! He gave us prompt, thorough service to get our unit up and running again, answered questions, and explained what we wanted to know. We've had our Kinetico system close to 20 years and this is the first time we have had to have it serviced.
Bernie Kemp
Bernie Kemp
15:15 24 Jun 16
Eric did a great job-I had more questions which he answered and I greatly appreciate the reminder calls
Cathy Hasser-Fleming
Cathy Hasser-Fleming
13:50 15 Jun 16
Dave S. put our new Kinetico water softener and drinking water systems in our home and removed all our old equipment and did an awesome job!!! We also had him hook up our brand new refrigerator with ice and water in the door it has been my dream for a long time but with our water we could never make ice or drink it. After he left our home I was cleaning up my dishes and doing laundry and I have never had so many bubbles from the soap everything is super clean and my skin is so much softer I had forgotten what it was like to have good clean water. Thank you so much I wish we hadn't waited so long now.