Support & Troubleshooting

Even great systems sometimes experiences a challenge or two. We're here to help!

Troubleshooting Tips for Kinetico Water Softeners & Drinking Water Systems

Here are a few troubleshooting tips if your system isn’t functioning as it should.

Our highly qualified water professionals are happy to come to your home or business to fix or maintain your Kinetico water system. Please feel free to contact us so we can make sure you’re enjoying your water as soon as possible.

Water Softener Troubleshooting

The following are basic steps in determining trouble with your water softener system.

The first step would be to check the following:

Is the bypass open?
Is there salt in the brine tank?
Is the salt bridged (salt appears solid and forms a “bridge over the water”)? If so, break up the bridged salt to allow saturation.
Is there water in the brine tank?
Is the prefilter clogged? If so, change or clean your filter cartridge.

After you’ve eliminated the above, check the following:

Are there any drips or leaks in the house (including a dripping faucet or running toilet)? To check this you can close the inlet water valve to the house; leave it off for a few minutes. Open the valve. If you hear a surge of water, there is a leak somewhere in the home.
Is the unit continuously running? Try to “manually regenerate;” this helps to free any debris that may be caught in the valve. If this doesn’t work, bypass the unit and call your local office.
Is the brine tank over-filling? Put system on bypass and call your local office.

Additional Resources:

Common Water Softener Questions Answered

Drinking Water System (Reverse Osmosis) Troubleshooting

The following are basic steps in determining trouble with your drinking water system:

No Water from Faucet

Filters need to be changed.
Check all shut off valves and verify all are in open position.
If not using a “Quick Flo” holding tank, check air pressure. You can do this by checking the bottom of your storage tank, which should have 7-9 p.s.i.
If tank is full of water and no air charge, empty all water out of the tank and put 7-9 p.s.i. into the tank.

Note: If you’ve recently changed filters, give the system a few hours to recover.

Delay in Flow From Faucet

This is normal with a Quick Flo tank. Because of the design of the tank, a signal must be sent to allow water to flow. This is sometimes delayed a short time depending on installation site.

The Reverse Osmosis is Running Water to the Drain

It is normal for all reverse osmosis units to expel water to the drain. This should stop once the unit has filled its storage capacity. If this problem continues, please call our office.

Contact Aquarius Water Conditioning

Still have questions? Please call or contact us online and our friendly team will take the time to help you and learn about your water needs.

Donald Flemino

1725668223

Jay Russell

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Excellent customer service. Very knowledgeable and personable.Kept us informed. Expert installation as promised. Made sure all was explained and knew how to operate before departing.Highly recommended! Great job!

Sandy Plattner

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Mike did a great job. Explained everything that he did and what we had to do. We also found out that we were adding salt at the wrong time and what kind of problem that was causing.Give the poor man a raise. He listened to us babble on. Very nice person. You are lucky to have him.

Beth Westrick

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Fast, affordable and professional

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Ivy Faulkner

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Alec was great. He accommodated my limited mobility after surgery and answered all my questions.

Aaron

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Karen Dorn

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Micah was super nice, explained these well, and quick with the fix!

Michele Ryan

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My HVAC full system peak performance check with Marcus M. went great. Marcus was very through and helped explain everything he was doing and made it easy to understand every step of the way. He repaired or cleaned up items found on check relating to my furnace making sure it will be ready for the upcoming season and gave me items to look at in future regarding AC. I would 100% recommend Marcus and would hope to have him come for future maintenance needs.

Lorellen Williams

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Marc Akerlind

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Brandon was excellent. Excellent, timely install, clean, professional, communicative.

Steven Anderson

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Great service very promt and efficient..I would highly recommend my installer and he came back in 6 months to change filters and perform maintenance

Jan leppla

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Dave did a fabulous job helping me with installing a ceiling fixture in front hall and purchasing and installing a ceiling light fixture in laundry room. He was very professional, plus being friendly at the same time. Would call to use him in the future!!

Heidi D

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I've had several interactions with Aquarius this year...HVAC, Plumbing, and Electrical. In all cases, options where thoroughly explained, workmanship was excellent, workers were professional, and no surprises financially. I'd strongly recommend Aquarius for home service needs!

Mark Bennett

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Marcus was very professional, thorough, and knowledgeable. He did and excellent job. I would highly recommend!

david ramsey

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Lindsay

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Great service. On time and extremely friendly and detail oriented.

Lori Nelsen

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B Sirotiak

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Shawn and Casey were very kind and informative. They were happy to show us how stuff worked and were able to present options while laying out pricing in timely manner. We chose to have Aquarius home service continue to maintenance our water treatment system.

Glen Hill

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Nick did a great jobThank you

Kraig Peterson

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Technician was knowledgeable and courteous

Mary Wild

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Nick did a GREAT job! He explained what work needed to be performed and then completed it in a timely fashion. We highly recommend Aquarius Home Services!

David Merritt

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Mark Hamre

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We had the Aquarius technicians install a new furnace, air conditioner and air exchanger. Mick, Chris and the rest of the guys did an outstanding job. They were knowledgeable about HVACs and personable to talk to. They explained how the system works and gave a short tutorial on maintenance. They were hard workers arriving at the expected time. We were very pleased with their work. 5 stars for sure.

dannyboy

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Expert service, very knowledgeable, courteous and answered all my questions.

Michael Gustafson

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Nick was very thorough. He spent the time needed. He also reviewed all findings in a clear manner. His recommendations were clear. Good guy.

E p

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Justin came out and service everything was really informative about how things work

kimberly pavek

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Awesome service!!!!!

Reid Johnson

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cindy czerwonka

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Tech was very knowledgeable, shared information needed to make best upcoming decisions for possible upgrades

Todd DeBaker

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Ethan was polite and very professional. A joy to interact with. Did an amazing job!

Katherine Prendergast

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The service was excellent in that Nick was clear in his explanation and was polite and competent. It does seem expensive for replacing a plastic part. But regarding the demeanor of the service representative and your service reps in general I have no complaints; they are all courteous & pleasant.

patrick wold

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John Herbert

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Marcus did a great job with the Furnace/AC inspection and explained everything about what he did. Great service 👏, Marcus!

nicole kanieski

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Barb Trana

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Air not working since Alec left! Kept getting warmer in here. Called at 9pm last night. To bad for me 😡no one can come out. No one on call! Website says 24 hour service. Not true!

marilyn webb

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She was very nice and very workable.Thank you again for your help.

Palmer and Spencer

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We recently had our air conditioning unit replaced and could not be happier with the service received. The entire installation team was professional and knowledgeable. Aquarius even matched the price we found at another competitor and still went above and beyond during the installation. Would definitely recommend!

Frank Patty

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Chase and his coworker did an amazing job today they came and replace our furnace and air conditioning all in one day. Super professional and great workers.

Gray Seever

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Justin was great and explained our Aquarius system since we are new home owners with an existing system. He tested all water, we added salt, and I changed filters. Very happy with his service and will request him in the future.

Jacob Okerlund

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Nick was great. Wish he had been the one to install our system initially.

Lynn Weyer

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Alec was very efficient and Courteous. Have been using Aquarius for many years.

James Pearson

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Peter Danio

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Matt Ahlberg

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My AC was on the fritz. It was 86 in my house and I contacted Aquarius in the morning and they got Mike Crider out to fix it same day. Mike diagnosed the problem right away and had the part needed. He got the AC back working in minutes. Nice work, thank you Aquarius

Robert Wichmann

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Great guy. Very knowledgeable

David Witter

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Justin was very polite. He fixed reverse osmosis system in kitchen. I would recommend Aquarius to anyone.

Robi Nash

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Brandon found the problem with air conditioner! He is phenomenal.We are so Happy with him! We have AIR ON NOW, 86° OUT.GIVE HIM A RAISENASH

Support & Troubleshooting

Even great systems sometimes experiences a challenge or two. We're here to help!

Troubleshooting Tips for Kinetico Water Softeners & Drinking Water Systems

Water Softener Troubleshooting

Additional Resources:

Drinking Water System (Reverse Osmosis) Troubleshooting

Contact Aquarius Water Conditioning

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