Support & Troubleshooting

Even great systems sometimes experiences a challenge or two. We're here to help!

Troubleshooting Tips for Kinetico Water Softeners & Drinking Water Systems

Here are a few troubleshooting tips if your system isn’t functioning as it should.

Our highly qualified water professionals are happy to come to your home or business to fix or maintain your Kinetico water system. Please feel free to contact us so we can make sure you’re enjoying your water as soon as possible.

Water Softener Troubleshooting

The following are basic steps in determining trouble with your water softener system.
The first step would be to check the following:
  • Is the bypass open?
  • Is there salt in the brine tank?
  • Is the salt bridged (salt appears solid and forms a “bridge over the water”)? If so, break up the bridged salt to allow saturation.
  • Is there water in the brine tank?
  • Is the prefilter clogged? If so, change or clean your filter cartridge.
After you’ve eliminated the above, check the following:
  • Are there any drips or leaks in the house (including a dripping faucet or running toilet)? To check this you can close the inlet water valve to the house; leave it off for a few minutes. Open the valve. If you hear a surge of water, there is a leak somewhere in the home.
  • Is the unit continuously running? Try to “manually regenerate;” this helps to free any debris that may be caught in the valve. If this doesn’t work, bypass the unit and call your local office.
  • Is the brine tank over-filling? Put system on bypass and call your local office.

Drinking Water System (Reverse Osmosis) Troubleshooting

The following are basic steps in determining trouble with your drinking water system:
No Water from Faucet
  • Filters need to be changed.
  • Check all shut off valves and verify all are in open position.
  • If not using a “Quick Flo” holding tank, check air pressure. You can do this by checking the bottom of your storage tank, which should have 7-9 p.s.i.
  • If tank is full of water and no air charge, empty all water out of the tank and put 7-9 p.s.i. into the tank.
Note: If you’ve recently changed filters, give the system a few hours to recover.
Delay in Flow From Faucet
  • This is normal with a Quick Flo tank. Because of the design of the tank, a signal must be sent to allow water to flow. This is sometimes delayed a short time depending on installation site.
The Reverse Osmosis is Running Water to the Drain
  • It is normal for all reverse osmosis units to expel water to the drain. This should stop once the unit has filled its storage capacity. If this problem continues, please call our office.

Contact Aquarius Water Conditioning

Still have questions? Please call or contact us online and our friendly team will take the time to help you and learn about your water needs.

Andrea Rivera
Andrea Rivera
1716425284
Very professional and polite. I never felt in the dark, Nick explained everything so I could understand. I will, for sure, make Aquarius my first call for all my home services.
James Lecuyer
James Lecuyer
1716415402
James Warner
James Warner
1716399596
As always, Aquarius technicians are excellent and professional. They explain things in understandable terms and willing to answer questions. Today Alec was excellent in doing a check of our A/C system.
PJ Jewelle
PJ Jewelle
1716394162
Mike did an EXCELLENT job! I have a very old AC unit and I can’t afford to replace it. I was concerned I had caused the AC to not work when I cleaned it off with a garden hose. He assured me that I didn’t cause it; it was just time for the parts to be replaced. He showed me what he replaced and explained where/how each part failed. I have called on Aquarius Home Service for many things in the last three years and will continue to be a loyal customer. I have referred them to others, as well. I highly recommend!
Mary Marette
Mary Marette
1716341978
Very knowledge, he showed me all that would would need to be done during installation of my heat pump/furnace, etc. answered all my questions. When the electrician was here they were very quiet, showed me the work that is being done. Very respective of my home
Susan Klang
Susan Klang
1716330622
JAMES BOWER
JAMES BOWER
1716326737
Excellent service
Eric Hynnek
Eric Hynnek
1716324973
Nick with Aquarius was great. If possible I wish he serviced our home each and every time.
Connie Dageford
Connie Dageford
1716311934
Nick was extremely professional and thorough. We appreciate the service he provided!
Ryan Lill
Ryan Lill
1716306904
Matt Mellenthin
Matt Mellenthin
1716304530
Robert Partyka
Robert Partyka
1716267917
The technician was excellent
Robert Martin
Robert Martin
1716245744
Aquarious is my go-to when I’ve got issues in the house. Brandon was fantastic, thorough and informative. Solved an air flow problem with adjustments I didn’t even know I could do.
mary bond
mary bond
1716234670
Our water heater went out on Fri evening. We called Aquarius early Sat morning and they said earliest they could get out was Mon. On Sun I received a text confirming our Mon appointment but on Mon morning they called and said the earliest they could get to us was the following week !We should be without hot water till then ? We are not a new customer…. 5 months previously we had a new furnace and air conditioner installed at quite an expense. I am appalled at their service or rather lack there of ! As an established customer they felt waiting approximately 10days without water was acceptable Bad, Bad, Bad !
Karen Harshbarger
Karen Harshbarger
1716223680
2022 and 2023 Annual furnace and air tune-ups performed by Brandon and Nicholas, as well as our 2024 annual air conditioner tuneup by Ethan EXCEEDED our expectations - very professional, accommodating and thorough, always take time to debrief, go the extra mile and provide maintenance tips. THANK YOU for taking care of our home.
Andrea Chung
Andrea Chung
1716220631
Nick was very patient and helpful while he was doing a maintenance routine tune-up for the furnace and A/C!
Mark Blomgren
Mark Blomgren
1716219435
Explained everything well
gino hebzynski
gino hebzynski
1716164964
The service rep, Alec was excellant, very efficient, courteous and informative.
D Ringler
D Ringler
1716145650
We have had Aquarius out for several jobs and they have done an outstanding job. This was with Paul and AJ for some exterior electrical work. Installed a fan on our covered porch and two additional outlets. Paul thought of going through the attic to install the fan so we did not need to have any exterior conduit showing. We will definitely have them out as our service needs dictate.
Haley Lasché
Haley Lasché
1716002159
We had an excellent experience with Aquarius. Our plumber, Erik, was efficient and thorough. He made a complete assessment and gave me different options for the repairs I could make. He also prepared me for the costs of the repairs we knew we needed to make now as well as the repairs we will likely need to make in the future. I felt like I was able to make a good choice about what needed to be done today, and I’m ready for what to expect in the coming years as we care for and repair the 75-year-old house we love so much. I will absolutely use them again.
James Pike
James Pike
1715985966
Brad and his crew did an outstanding job and were very informative walking through the system. You should be proud to have those 4 men working for you.
Ronald Peterson
Ronald Peterson
1715970709
Problem solved. Simple error on our part with the power switch turned off by mistake. Quick effective service.
Donn Satrom
Donn Satrom
1715916044
Wanda Bester
Wanda Bester
1715915730
Excellent!!
Jon Roloff
Jon Roloff
1715893001
Christopher Eggert
Christopher Eggert
1715885010
Had a very good experience with our plumbing needs as our service technician Gordy was very knowledgeable and provided solutions for our plumbing issue. Gordy also identified a couple of potential future issues and provided options and bids for those as well.I would recommend Aquarius Home Services to others based on my personal experience
vivek javangula
vivek javangula
1715805530
Nick visited my home today for an AC tuneup, he certainly did a great job beyond expectations and explained how to take better care of my furnace unit and AC unit. Hands down the best
M Engelen
M Engelen
1715798674
Kay Milbrath
Kay Milbrath
1715789778
Alec was great at explaining the features of our air conditioning and the work he performed.
Jerrold Wood
Jerrold Wood
1715739574
Part of Aquarius Home ServiceKnows his business re HVACAppreciates customer position
Jason Anderson
Jason Anderson
1715725775
John has a great guy. Great help deserves a fat raise.
betty cornwell
betty cornwell
1715721398
Nick is polite, on time, and does a great job!
Vincent Ruane
Vincent Ruane
1715716313
Very positive HVAC service call by technician Riley.Riley is professional, competent, respectful and very thorough.He explains his findings and recommendations very effectively. He is clearly driven to providing a outstanding result.
mark stevenson
mark stevenson
1715708324
Paul was very professional, very knowledgeable and got things done quickly....thanks
Danielle F
Danielle F
1715706224
Nick was very personable and professional at the same time. Staff was easy to work with in getting services scheduled. The reminders of the appointment were nice to have, the phone call when they were on their way is also nice. (Instead of waiting a 6 hour block and not knowing when they will arrive.)
Kyle McKeever
Kyle McKeever
1715701178
David Schaeffer was great!
Gary Long
Gary Long
1715653431
Technician Brent was informative and thorough during my AC tune up. Thanks again Aquarius!
Aliciea Her
Aliciea Her
1715642256
Nicholas did a wonderful job with our AC and furnace tune up. His attention to detail, friendly demeanor and focus on education the customer is unmatched.
Derrick Chamley
Derrick Chamley
1715626310
Professional and informative. Mike C was great!
C. C.
C. C.
1715625592
Nick was great! Easy to communicate with & explained things in layman terms!
Daniel Bakken
Daniel Bakken
1715615714
John Jansen
John Jansen
1715554236
Tech arrived and completed the service as requested. Very knowledgeable and answered any questions that I had.
bruce armstrong
bruce armstrong
1715453376
Aquarius service tech Matt did an excellent job as usual.Very helpful and thorough.
Gary Winkel
Gary Winkel
1715432198
Dale Ebben
Dale Ebben
1715372986
Aquarius Home Services recently replaced our furnace and matching Air Conditioner in a one day job. Scheduling kept us informed on the arrival of each service person in the various trades and the project went smoothly and on schedule. All tradesmen were knowledgable, personable and considerate from the original sales person to the final walk through technician. I readily give them my highest recommendation.
Thomas Gruetzmacher
Thomas Gruetzmacher
1715369765
Paul was great! He went above and beyond installing our new water heater! He was so polite and explained everything to me clearly. Thank you for doing a great job!
Eric Meyer
Eric Meyer
1715364134
A big thank you to Nick S. With Aquarius service. My heat pump was not working for cooling. Nick diagnosed that a power cord had gotten wrapped around the fan blade and wasn’t allowing it to spin. After removing the blade, disentangling the cord and re-threading it, he put it back together again. We fired it up and it works great now! I’ve worked with several people on the Aquarius team and they are all knowledgeable, friendly, and great to work with—Nick is no exception. Prompt, same day service, plus no charge for warranty work.
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