7 Important Factors To Consider When Choosing an HVAC Company

Whether it is repairing or replacing an HVAC system, your choice of a service provider can have a huge impact on your system, and for the long term. Being one of the biggest investments in your home, you ought to be careful with who you allow to work on it. Note that a good contractor will help keep your HVAC working for years without experiencing major issues, while an incompetent service provider will only cause more damage, sometimes even forcing you to replace the whole system sooner than you expected.

Installation or repair of an HVAC system is a rather technical job that needs an experienced individual. Unfortunately, many people do not pay attention to who they hire to work on their system. The end? Loss of time and money and potential safety hazards in their homes.

To avoid any inconveniences along the way, it is imperative that you work with a proven HVAC service provider for all your HVAC-related issues – from installation to furnace repair and maintenance. So, how do you choose an HVAC company to handle all this?

Read on to see some important factors to consider when shopping for an HVAC company:

1. Cost

Different contractors charge different prices for services offered, so you should confirm with your contractor about their fees before working with them. Basically, you need to work with a provider whose charges are within your budget. However, be careful with settling for a contractor because they offer low charges; sometimes, cheap can be expensive, and it may end up costing you more in the long run.

More importantly, study the quotation carefully to understand the terms. You might find that while the contractor offers services at a high cost, they provide maintenance at subsidized rates. Pay attention to the terms of the contract to make an informed decision.

2. Reliability

Your HVAC company of choice should prove its reliability, and this can be done in two ways; one, they should be available any time you need assistance with your system. For example, if your HVAC breaks down in the middle of the night, they should be available to do the necessary repairs. In other words, a reliable service provider responds promptly in short notices.

Another way to prove the reliability of an HVAC company is if they have full-time employees: Many companies usually subcontract technicians, which is not only inconvenient on the side of customers but also risky, especially if they are not covered by the company’s license, liability insurance, or workers’ compensation. Be sure to ask your contractor the right questions to gauge how reliable they are.

3. Customer service

When hunting for an HVAC company, enquire about their air conditioning services and what they include; while all contractors provide the very basic services, the best contractors will offer extra services like repairs and preventative HVAC maintenance. For instance, seek a contractor who will change your system’s filter every three months as professionally recommended. Be wary of those contractors who want to do the bare minimum and leave you to cater to any emergencies that come up.

Equally important, your service provider should be friendly and cooperative. Ideally, they should be able to explain clearly any potential problems with your HVAC and the best solutions for them.

4. Reputation

There are several viable ways you can check the reputation of an HVAC company, one of them being reaching out to previous customers and reading customer reviews and testimonials. Some important questions to ask during your research include:

  •    Did they complete the services on time and within budget?
  •    Did the company respect your property during service?
  •    Did technicians help in cleaning up the mess after work was completed?
  •    Did technicians test the system after installation or repair?

You may also consider doing a search on the Better Business Bureau website to see how the company is ranked as well as reviews from customers. Other websites like Yelp and Google reviews can equally be helpful in conducting further scrutiny on the company you intend to contract.

5. Contractor licensing and experience

When it comes to one of the most expensive investments you have in your home, working with an experienced contractor should be a top priority. It is imperative that your choice of service provider is properly trained to work with your system and holds the right licensing to show that they have worked for the required amount of time to handle such jobs.

Additionally, check to see that the team working on your system has the experience, certifications, and affiliations necessary to work with HVACs. An up-to-date license guarantees that the individual has the training and capacity to use advanced industry tools and techniques.

6. Home evaluation

When installing a new HVAC system, a good contractor should visit your home for an evaluation to determine the right system for you. They should ideally advise you on the best size and model that will work best for you, as well as the pros and cons of each. As they conduct their evaluation, ask any question you might have so that you can have a clearer understanding of what is really required for the installation to be smooth. This is essential to help you make the most informed decision and weigh your options.

7. Guarantees on service provided

You sure don’t want to work with a contractor who will disappear once the job is complete, a reason to make sure your HVAC company of choice offers a guarantee for the work done. For instance, they should be able to offer a reasonable warranty, assurance that they will attend to emergencies for free or at a subsidized cost, offer online tracking, and so on.

Be sure to ask your service provider how they intend to stand behind their work beyond the initial period of service provision. Being knowledgeable about these and other issues ensures you are better positioned to choose an HVAC company that works best for you.

The takeaway

An HVAC system is an integral part of your home, and you should therefore take good care of it by choosing a contractor wisely. A good contractor will ensure your system remains functional for long enough, which saves you unnecessary costs a long way, so don’t be in a hurry when shopping for an HVAC company.

Nicholas Kintigh
Nicholas Kintigh
1739846058
Wyatt was very knowledgeable and friendly. He seemed to know what needed to be done and explained everything.
Jodi Powell
Jodi Powell
1739844907
Great customer service!!!! I would highly recommend!!!!
Charlie Cremers
Charlie Cremers
1739835727
Justin from Aquarius Kincetico was great. He was very knowledgeable about our drinking water system, and our water softener system. He walked through everything with me. Thank you again for all your services
Diane Chaussee
Diane Chaussee
1739834775
Derk was so informative and always asked if we had any questions. He answered every question that we asked him. He was pleasant, knowledgeable, and very nice. It was a wonderful experience and we are so happy we have this system now to drink good water! Thank you!!!
Rod S
Rod S
1739831646
Very friendly and knowledgeable. Nick is a great representative of your company.
Jim Molitor
Jim Molitor
1739831493
Very knowledgeable and helpful
J Carroll
J Carroll
1739828599
On time, professional, and efficient. Ryan / Aquarius knows what he is doing!
kurt nyberg
kurt nyberg
1739827475
The people there are supper great and did a great job explaining what we needed to know about it and installing in the time he said
Greg Wax
Greg Wax
1739827456
Rena Shepard
Rena Shepard
1739827174
Anthony was very nice and patient with all. Did a great job and explained everything to me. Thank you
Robert Boyle
Robert Boyle
1739825454
Great and professional installation.
jane larson
jane larson
1739823632
Mike was very thorough and explained everything he was doing. He was a great representative of Aquarius Home Services.
Erik Johnson
Erik Johnson
1739818756
Great service
Maria Fernandes
Maria Fernandes
1739818541
Technician was awesome and did a great thorough job with routine maintenance and system inspection, including taking sensor measurement data at a ceiling vent. World-Class professional knowledge, talent, and technical skill. Thank you, Alec! We look forward to AC inspection in the approaching season, as well...
Gail Brandt
Gail Brandt
1739817675
Gordy provided great service.
Donna Kodet
Donna Kodet
1739810757
Great experience with work done today.Excellent explanations on systemThey were happy to make adjustments as requested. Highly recommend them
Andrew Blattner
Andrew Blattner
1739747698
Great service and experience! Andrew was awesome!
DAN KOLAND
DAN KOLAND
1739683557
Nick repaired our furnace on a Saturday night. He walked me through what was was wrong and had it working after a short period of time. Nick and Aquarius are the best! It would have been a cold night without them.
Christopher Sobraske
Christopher Sobraske
1739658824
Ryan Kahl did a phenomenal job! Extremely knowledgeable about our system and was able to answer all my questions. He was very professional and helpful especially with taking the time to make sure I was 100% confident in our system along with giving me helpful tips above and beyond our system. He really exceeded the value we expected from our service plan.
Corinne Klitzke
Corinne Klitzke
1739645858
Heather Reynolds
Heather Reynolds
1739644317
Max was very helpful!
Bill Enloe
Bill Enloe
1739570182
Pete Hayes
Pete Hayes
1739565324
Was a bit hesitant on keeping up with Kinetico!! But your two service techs ( Justin and Hannah)went above and beyond what I was expecting!! They spent so much energy and information related to my issues , making it a pleasant experience. Like I gained two new friends. Plus explained how a different service should take care further issues. Definitely would like to see them for my next service!!! Even got my wife back on board. Thanks again. Pete Hayes
Debbie Doyle
Debbie Doyle
1739561479
Aquarius came out this morning and replaced two toilets and did some plumbing work downstairs all in one morning. The plumber, Joe, was efficient, answers questions, provided helpful information, and was very friendly and personable. I will DEFINITELY use Aquarius again.
Matt Van Beusekom
Matt Van Beusekom
1739558449
Excellent and efficient work. Would definitely recommend!
Josey Dooley
Josey Dooley
1739557030
Amazing service!
Jessica Tracy
Jessica Tracy
1739556713
Gordon was very friendly and knowledgeable - makes the visit/process so much easier.
James M
James M
1739555300
After months of high water bills and feeling itchy, the Aquarius team came to the rescue. My 25 year old kinetico softener finally gave up and was constantly cycling. At the end of the service call we realized the old unit wasn't worth repairing. They sent out a salesperson the same day, providing a great range of options to fit my price point. My new softener arrived early so we were able to move up the install date. Install was flawless and we're back to having the softest water ever. I'm super happy with every interaction I've had with the Aquarius team. They are all super friendly, knowledgeable, and professional. I rarely leave reviews and only leave them when I'm really impressed. That's definitely the case with this company.
Brian Hagen
Brian Hagen
1739551834
Steve Sherwood
Steve Sherwood
1739551765
Great service. Prompt and knowledgeable
Peter T
Peter T
1739551605
Dirk did a good job communicating and installing the system. Recommend.
Nancy Lahmann
Nancy Lahmann
1739551066
Dylan checked boiler and did a thorough inspection. Very polite. He also knocked off a big ice chunk outside …extra service and much appreciated.
Ann Marie Haerter
Ann Marie Haerter
1739550777
Friendly, efficient, knowledgeable
Kenneth Schwebach
Kenneth Schwebach
1739498359
Great service tec! She was very knowledgeable and helpful.
Neal Kempel
Neal Kempel
1739497034
First, Aquarius responded to my interest in an RO system promptly. After deciding to commit to their solution, the installation, Including a water softner solution, it was scheduled the same week. Michael was the installer and he called when in transit and arrived right on schedule. We went over the work to be done and the placement of the equipment with only one issue that arose. The RO and water softener installation would not be a problem, but plumbing for the outdoor outlets would require additional material and labor, not included in the quote. I was looking forward to using the outdoor faucets without switching the system over. We elected to continue with the installation and Michael kept us informed throughout the day of his progress and completion time. He had everything cleaned up and provided us with a review of the system. To date, we are very pleased with the system and want to thank Michael for a great install. My only recommendation to Aquarius would be to take an additional step, during the initial meeting possibly, and physically look at the plumbing to ensure the quote covers all the materials to meet the customer request.
Jacqueline Garberg
Jacqueline Garberg
1739496644
Wyatt was thorough, considerate, a trusted service professional! Thank you!
Deb N
Deb N
1739489085
Tyler from Aquarius Home Services did a great job! He was extremely knowledgeable and helpful.
Jeffrey Ek
Jeffrey Ek
1739486327
The techs are always very cordial, explain what they are doing, and in and out as quickly as makes sense. Having said that, I’ve never felt that they rushed through their work.
Keith Wolff
Keith Wolff
1739485872
Everything was checked out and explained the tech was very informative would recommend them. Thank you!
Jessica Fisher
Jessica Fisher
1739484813
We have had our Aquarius services longer than a decade. During this time, the equipment has never failed us, but more importantly we have received absolutely outstanding customer service anytime we have needed anything. Today was no different, Wyatt came to our house to do our periodic inspection and was able to help troubleshoot a problem and find a solution the very same day. The entire time he was here, he kept his workspace, clean and orderly, and he was very polite and respectful of our home. The shocker came when he was about to leave and told me this was his fifth day On his own! Very impressed, not only with him as a person, but the quality of employees that come out out of Aquarius. Highly recommend this company.
Jane Ogren
Jane Ogren
1739484717
Friendly and knowledgeable
Mike Gunderson
Mike Gunderson
1739483907
I had an old furnace that was on its last legs and needed to be replaced ASAP.Day one: Service Tech arrived 2 hours after initial contact with Aquarius. Sales Rep arrived within an hour of the request. Deal was made and installation appointment scheduled for the NEXT DAY!Day two: Contacted by the installation team at 7:00 am. Arrived at 7:30. Finished up by 2:30.All of the staff that I dealt with were friendly, professional and great to work with. They explained everything very well. I was expecting to wait 2-3 weeks for a new furnace and A/C. This was all done inside of two days. I would 100% recommend Aquarius to anyone needing any type of home service.Tall Mike, Mike Sippel, Chris Oigard, Dave and Luke it was great to work with you. Thanks for everything!Oh, they like dogs too.
Katie Raymond
Katie Raymond
1739481339
Sue Ufheil
Sue Ufheil
1739471348
Colton was very professional and explained everything he was doing. Very happy with service today.
Jarrod Wieland
Jarrod Wieland
1739470866
James Grant
James Grant
1739469886
Wonderful experience with Andrew & Joey , installed new efficient electric water heater . Courteous , clean , efficient, highly recommended
Jeremy Ruth
Jeremy Ruth
1739468208
Justin and Hana were super friendly and they helped figure out an issue with our RO system. Great appt
James Dixon
James Dixon
1739466779
Creative problem solver, pleasant personality, efficient and cleaned up well.
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