Caring and Maintaining Your Kinetico Water Softener


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People often opt to invest in a Kinetico water system as they want an efficient system that requires little or no electricity and minimal maintenance. While the system doesn’t require as much regular maintenance, owners need to carry out certain tasks to keep the system up and running at maximum efficiency.

Regular examinations of the sediment pre-filter, purchasing quality salt and inspecting brine tank float assembly are some key elements that should be added to your home maintenance list. How should an owner go about maintaining this system?

Kinetico Maintenance for Homeowners

The Correct Amount of Salt

Manufacturers rinse the salt crystal before packing them for sale to remove this dirt, but some debris will remain in the crystals and make its way into the brine tank of the water softener. This small amount rarely causes problems with the system on a daily basis. Nevertheless, if the system runs low on salt, issues arise.

The dirt present in the salt crystals typically makes its way to the bottom of the tank where it remains. If the tank runs low on salt, however, the addition of more salt stirs up this dirt. It could then make its way into the brine float assembly and become lodged in the shut-off float.

If the brine tank overflows, please contact us for service.

One tiny piece of dirt could interfere with the proper operation of the shut-off float. If the float doesn’t activate, water continues to enter the brine tank until it overflows. This can then lead to damage to the home.

Call out: Kinetico uses 50-75% less salt than conventional water softeners.

The Right Type of Salt

Kinetico water softeners require very pure salt for proper operation. Manufacturers create solar salt by taking saltwater, allowing it to evaporate, and letting it re-crystallize. This reduces the amount of dirt present in the bag of salt crystals, although some particles will remain.

Pellet salt serves as an alternative to solar salt. Like solar salt, pellet salt comes free of debris and offers a higher level of purity. However, pellet salt contains a binder that allows the salt to hold its shape. This binder settles in the bottom of the brine tank as the salt in the pellet dissolves.

Over time, the binder builds up in the tank and becomes a slab. The slab interferes with the water softener’s ability to get the correct dose of brine, as the binder has occupied the space where the salt normally resides. Choose your water softener salt carefully to avoid these issues.

The optimal salt for your Kinetico system can be purchased from your local Aquarius dealer.

Clean the Brine Tank

Clean the wall of the brine tank when adding salt. Never overlook this step, as you must remove the dirt and debris, or they will lead to system issues. Pay close attention to the waterline, as this is where the dirt and debris often accumulate.

If the floating dirt remains in the tank, it makes its way to the bottom of the tank. The system may then draw it into the water softener control valve, or the brine float shut off. This could lead to failure of the brine float shut-off or it might completely stop operation of the water softener. This happens when dirt becomes lodged in the gears of the control valve.

Manufacturers balance these gears before putting the system up for sale. If the gears and impellers cannot spin freely, the system cannot operate. This could cause damage to the water fixtures of the home because of hard water build up. In addition, the hot water heater could sustain damage because of a permanent build up in the heater. This brings about expensive repair bills.

Change the Pre-Filter Routinely

Sediment pre-filters help to prevent debris from making its way into the control valve. When debris makes its way into the valves or gears, they malfunction, and the system stops working. The pre-filter helps to prevent this, saving the owner money on costly repairs or a replacement system.

Examine the Bypass

Water softeners make use of bypasses to divert water in the system. They all function to achieve the same goal but use different methods when doing so.

Every system has a bypass. The Kinetico system has a specialty bypass that helps keep things nice and tidy in the utility room. Other water softeners systems can have multiple pipes and fittings.

The Two-Handed Bypass

The black two-handed Mach bypass offers a very reliable bypass for water softener owners. They can turn the handle to different positions with ease, and the system will display a green color in the window when the system is operating normally. When the system is set to bypass, it displays a yellow color, and the red position shuts the water off completely.

Owners need to rotate the handle a few times every year to ensure smooth operation when it needs to be activated. Using both hands, rotate the handle completely to the right and then completely to the left. Finally, return it to the green in-service position.

Use Resin Cleaner

A Kinetico tank comes in a smaller size than standard water softener tanks. As a result, the company fills the resin tank almost to the top. A basket-type screen holds the resin in the tank, and this prevents the resin from fluffing up like it does in a standard water softener. Standard water filters fluff the resin to ensure the system uses it evenly.

In contrast, a Kinetico water softener disperses the water that flows through the tanks to ensure it uses the resin completely. However, the resin moves very little during this process. To ensure hardness doesn’t build up in the tank, owners need to add a dose of water softening resin cleaner yearly. Follow the directions on the selected cleaner.

Call out: covered in our service partner plans

When the Kinetico water softener sits in the finished area of the home, the owner should add an overflow line to the salt tank. A small white overflow fitting sits on the side of the tank. The fitting allows users to attach an overflow drain hose running to a drainage area.

Owners should consider attaching this drain hose to the system. This ensures water doesn’t flood the home if dirt or sediment makes its way into the shut-off seal, preventing it from carrying out its function.

Invest in a Water Leak Detector

Tank overflows and water leaks remain extremely rare with Kinetico water softeners, but they could happen. Water does a great deal of damage in very little time, and the home needs protection from a disaster of this type.

A water flood-detector allows the homeowner to know there is an issue when something goes wrong within the any plumbing issues. It also becomes of help with other water appliances near the softener. For this reason, every home needs a detector of this type, just as they need smoke detectors and carbon monoxide detectors.

These detectors can be used for water heaters, under sinks, washing machines and other places where leaks can occur.

Regular maintenance of your Kinetico water softener extends its lifespan and ensures it operates properly at all times. If you run into a situation where you cannot fix the system or need assistance with regular maintenance tasks, call Aquarius Home Services for help.

Our team is ready to assist in any way necessary to keep the system up and running at all times. All you need to do is ask. The technicians undergo training to make certain they can address any issue that arises with the water softener system and educates users on how to keep their system running.

Call today to have your system examined or for assistance with other tasks.

Donald Flemino
Donald Flemino
1725668223
Jay Russell
Jay Russell
1725667603
Excellent customer service. Very knowledgeable and personable.Kept us informed. Expert installation as promised. Made sure all was explained and knew how to operate before departing.Highly recommended! Great job!
Sandy Plattner
Sandy Plattner
1725653111
Mike did a great job. Explained everything that he did and what we had to do. We also found out that we were adding salt at the wrong time and what kind of problem that was causing.Give the poor man a raise. He listened to us babble on. Very nice person. You are lucky to have him.
Beth Westrick
Beth Westrick
1725651173
Fast, affordable and professional
JD
JD
1725646876
Ivy Faulkner
Ivy Faulkner
1725640951
Alec was great. He accommodated my limited mobility after surgery and answered all my questions.
Aaron
Aaron
1725640750
Karen Dorn
Karen Dorn
1725637859
Micah was super nice, explained these well, and quick with the fix!
Michele Ryan
Michele Ryan
1725564640
My HVAC full system peak performance check with Marcus M. went great. Marcus was very through and helped explain everything he was doing and made it easy to understand every step of the way. He repaired or cleaned up items found on check relating to my furnace making sure it will be ready for the upcoming season and gave me items to look at in future regarding AC. I would 100% recommend Marcus and would hope to have him come for future maintenance needs.
Marc Akerlind
Marc Akerlind
1725554428
Brandon was excellent. Excellent, timely install, clean, professional, communicative.
Steven Anderson
Steven Anderson
1725493080
Great service very promt and efficient..I would highly recommend my installer and he came back in 6 months to change filters and perform maintenance
Jan leppla
Jan leppla
1725489633
Dave did a fabulous job helping me with installing a ceiling fixture in front hall and purchasing and installing a ceiling light fixture in laundry room. He was very professional, plus being friendly at the same time. Would call to use him in the future!!
Heidi D
Heidi D
1725479693
I've had several interactions with Aquarius this year...HVAC, Plumbing, and Electrical. In all cases, options where thoroughly explained, workmanship was excellent, workers were professional, and no surprises financially. I'd strongly recommend Aquarius for home service needs!
Mark Bennett
Mark Bennett
1725477697
Marcus was very professional, thorough, and knowledgeable. He did and excellent job. I would highly recommend!
david ramsey
david ramsey
1725473352
Lindsay
Lindsay
1725395002
Great service. On time and extremely friendly and detail oriented.
Lori Nelsen
Lori Nelsen
1725390425
B Sirotiak
B Sirotiak
1725200971
Shawn and Casey were very kind and informative. They were happy to show us how stuff worked and were able to present options while laying out pricing in timely manner. We chose to have Aquarius home service continue to maintenance our water treatment system.
Glen Hill
Glen Hill
1725153019
Nick did a great jobThank you
Kraig Peterson
Kraig Peterson
1725051957
Technician was knowledgeable and courteous
Mary Wild
Mary Wild
1724985374
Nick did a GREAT job! He explained what work needed to be performed and then completed it in a timely fashion. We highly recommend Aquarius Home Services!
David Merritt
David Merritt
1724977648
Mark Hamre
Mark Hamre
1724976540
We had the Aquarius technicians install a new furnace, air conditioner and air exchanger. Mick, Chris and the rest of the guys did an outstanding job. They were knowledgeable about HVACs and personable to talk to. They explained how the system works and gave a short tutorial on maintenance. They were hard workers arriving at the expected time. We were very pleased with their work. 5 stars for sure.
dannyboy
dannyboy
1724963859
Expert service, very knowledgeable, courteous and answered all my questions.
Michael Gustafson
Michael Gustafson
1724960349
Nick was very thorough. He spent the time needed. He also reviewed all findings in a clear manner. His recommendations were clear. Good guy.
E p
E p
1724953524
Justin came out and service everything was really informative about how things work
kimberly pavek
kimberly pavek
1724953256
Awesome service!!!!!
Reid Johnson
Reid Johnson
1724948093
cindy czerwonka
cindy czerwonka
1724936079
Tech was very knowledgeable, shared information needed to make best upcoming decisions for possible upgrades
Todd DeBaker
Todd DeBaker
1724871927
Ethan was polite and very professional. A joy to interact with. Did an amazing job!
Katherine Prendergast
Katherine Prendergast
1724870472
The service was excellent in that Nick was clear in his explanation and was polite and competent. It does seem expensive for replacing a plastic part. But regarding the demeanor of the service representative and your service reps in general I have no complaints; they are all courteous & pleasant.
patrick wold
patrick wold
1724866354
John Herbert
John Herbert
1724864392
Marcus did a great job with the Furnace/AC inspection and explained everything about what he did. Great service 👏, Marcus!
nicole kanieski
nicole kanieski
1724864165
Barb Trana
Barb Trana
1724854216
Air not working since Alec left! Kept getting warmer in here. Called at 9pm last night. To bad for me 😡no one can come out. No one on call! Website says 24 hour service. Not true!
marilyn webb
marilyn webb
1724812222
She was very nice and very workable.Thank you again for your help.
Palmer and Spencer
Palmer and Spencer
1724801679
We recently had our air conditioning unit replaced and could not be happier with the service received. The entire installation team was professional and knowledgeable. Aquarius even matched the price we found at another competitor and still went above and beyond during the installation. Would definitely recommend!
Frank Patty
Frank Patty
1724793496
Chase and his coworker did an amazing job today they came and replace our furnace and air conditioning all in one day. Super professional and great workers.
Gray Seever
Gray Seever
1724791264
Justin was great and explained our Aquarius system since we are new home owners with an existing system. He tested all water, we added salt, and I changed filters. Very happy with his service and will request him in the future.
Jacob Okerlund
Jacob Okerlund
1724781713
Nick was great. Wish he had been the one to install our system initially.
Lynn Weyer
Lynn Weyer
1724774857
Alec was very efficient and Courteous. Have been using Aquarius for many years.
James Pearson
James Pearson
1724770889
Peter Danio
Peter Danio
1724757612
Matt Ahlberg
Matt Ahlberg
1724722204
My AC was on the fritz. It was 86 in my house and I contacted Aquarius in the morning and they got Mike Crider out to fix it same day. Mike diagnosed the problem right away and had the part needed. He got the AC back working in minutes. Nice work, thank you Aquarius
Robert Wichmann
Robert Wichmann
1724717092
Great guy. Very knowledgeable
David Witter
David Witter
1724716183
Justin was very polite. He fixed reverse osmosis system in kitchen. I would recommend Aquarius to anyone.
Robi Nash
Robi Nash
1724713095
Brandon found the problem with air conditioner! He is phenomenal.We are so Happy with him! We have AIR ON NOW, 86° OUT.GIVE HIM A RAISENASH
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