Ask Local Minneapolis and St. Paul Air Conditioning Experts

Local Minneapolis and St. Paul Air Conditioning Experts Answer the Top AC Questions

With the heat of summer approaching, many people are looking into their AC units to make sure they are ready to provide cool air to their homes and offices. We asked a few questions of our local Minneapolis and St. Paul air conditioning experts Alex Traver, Mick Herold, Tony Toenyan, David Boggie, and Thomas Erronis five questions on AC units, maintenance, and repair costs. These are their expert opinions.

What is the best brand for Minneapolis and St. Paul air conditioning units?

Alex: “Best brand: Carrier. They have great options from basic equipment up to the most advanced system you can think of.”

Mick: “Amana and Carrier are the best. My preferred brand would be Amana- the warranty is top-notch with the lifetime unit replacement warranty. It puts confidence in a homeowner when making a big purchase and offers a sense of security. Any brand is going to be good if it is professionally installed. That is why you hire professionals like Aquarius to do the job.”

Tony:Amana air conditioners range from a 14 SEER to 24.5 SEER efficiency rating on 8 different models to choose from. Rated very highly for the lifetime warranty on the compressors of the 4 top units. When they must replace a compressor, they replace the whole outdoor unit and not just the components.

Lennox air conditioners range from a 13 SEER to a 26 SEER efficiency rating on 11 different models for Lennox. Lennox air conditioners and indoor coils have the quantum coil that is a strong lasting aluminum alloy used to help slow down the corrosion on the unit and lower the upfront cost.

Carrier air conditioners also have a SEER rating range from 13 to 26 but have 18 different models to choose from. The best thing about Carrier AC systems is the infinity system with its premium humidity and temperature control. It’s up to 50 percent quieter than most competitors.”

David:Carrier has a long-standing name in our industry; they have a wide variety of models to fit any customer’s needs, great tech support, parts availability, and warranties.”

Thomas: “I prefer Carrier because of the support that they provide. Trane or American Standard has had known issues with their heat exchangers. Lennox is their distributor, so they often offer sub-par service since you cannot get their parts elsewhere. Rheem or Ruud make great water heaters but, in my experience, it can take several visits to get them to run properly. Amana or Daikin are ok units, but they are owned by an overseas company. I just do not like sending my money overseas.”

What are your top 5 tips for AC maintenance?

Alex: “Keep your outdoor unit clean, rinse off with water hose (never use a pressure washer), maintain filter changes, keep your drain lines clear, and always do annual maintenance(tune-up).”

Mick: “Numero Uno: keep a clean air filter in your system! Keep the outdoor unit clean and clear from obstructions. Trim back trees, shrubs, anything that could restrict airflow around the condenser. Clean the outdoor coil. Have your annual maintenance done by a professional like Aquarius Home Services.”

Tony: “Top 5 things a homeowner can do to keep their equipment up to snuff is:

1.) always check your air filter,

2.) make sure your outdoor unit coil is not plugged,

3.) cover the top of your AC with a sheet of plywood or something over the winter so nothing damages your fan blades,

4.) make sure your ducts are cleaned every 3 to 4 years so your air flow doesn’t get cut down by dust and dirt. That takes a toll on your equipment when it has to work harder than it should. Last but not least,

5.) make sure you get your annual inspection on your equipment. It does not matter if it’s brand new or 20 years old. Something could always have been prevented just with a little check-up.”

David: “Check and change the filters often, keep all supplies and returns open, clear all condensate drains and make sure they are draining, keep outdoor coils clean for proper performance, have annual maintenance performed to maintain proper performance and refrigerant charge within the system.”

Thomas: “Things they can do and annual tune-ups etc. Planned maintenance is key. The manufacturers all recommend a licensed professional go through the furnace and AC maintenance annually. Keep condensers (outside part of the AC) clear of dust and debris. Keep bushes and trees trimmed to maintain a 12″ clearance on all sides and free of obstruction above it.”

What causes a noisy AC?

Alex: “It could be a compressor, a fan, or other internal components. Beyond that, get a tune-up/service.”

Mick: “Dirty filters, dirty condenser coil, bad contactor, dirty fan blades.”

Tony: “Some causes of a noisy AC system could be a compressor, fan motor, contactor humming, or something out of the ordinary. There are a couple of ways we can diagnose this problem.

David: “Worn motors, parts, poorly maintained system. Visual inspection, compressor Meg, amp draws on motors, static pressure.

Thomas: “Age and lack of maintenance typically, but the causes can be numerous. If it is noisy, schedule a visit to have it checked over. Some lower-end systems are pretty noisy when they get older.”

Let’s talk about AC cost & pricing. What goes into determining the cost of a new AC? What are typical costs?

Alex: “The average AC can cost anywhere between $4,000-11,000.”

Mick: “AC costs can vary depending on the size and efficiency that you’re looking to get. If we are replacing an old AC or installing a new AC to the home, costs will be higher and more electrical circuits will be required. $4-7k. Ductless mini splits are also a great option.”

Tony: “An average price range for an AC system is around $4,500 to 10,000, which includes the indoor and outdoor units, the Line set of either replacing or flushing out existing lines for the new refrigerants, wiring, pad that outdoor unit sits on, drain for the indoor unit, refrigerant, fixing or resizing of ductwork and the time it takes to get everything installed.”

David: “The time it takes to install, the difficulty of installation, type of controls, and equipment used for the installation. $10,000- $16,000. How much does it cost? It depends on the type, size, and what they are looking to get out of the system. And that may range from $5,000 for just an AC upwards to $12,000 depending on many factors.”

Thomas: “The materials and labor, along with permits. Typically, they range from $5-10k.”

What’s the number one question people have when replacing a Minneapolis and St. Paul air conditioning unit?

Alex: “Number one question… will this cool better? Answer: Absolutely! It will work more efficiently, more quietly, and cool your home better than ever.”

Mick: “How much is it going to cost? What’s the warranty? Aquarius offers flat-rate pricing, so the price we give you is the price you will pay upon completion. The warranty will vary depending on make and model. Typically, 10 years for parts & labor.”

Tony: “The most common things people ask is ‘what is the price of a new unit and how efficient is it?’ I sit down with them and explain everything that goes into installing a new AC system, explaining the energy savings and rebates that they get back with the new unit and making sure to let them know the quality of work that they are getting from our company.”

Thomas: “How long they should last? It depends on the Installation (70%) Maintenance (26%) and then Brands (4%). The style of furnace and AC will get your overall life span based on that style. Single-speed furnace systems typically cause the whole system to have a shortened life span. Single-speed furnaces, regardless of the AC, will cause about 10-15 year overall lifespan and multi-speed furnaces will have lifespans of 15-20 years on average.”

AC maintenance is important at any time of the year, and our experts all agree it will prevent you from having some uncomfortable days.

We would like to thank our local Minneapolis and St. Paul air conditioning experts Alex Traver, Mick Herold, Tony Toenyan, David Boggie, and Thomas Erronis for their time and advice. Should you need an AC worked on in the Minneapolis, St. Paul metro area, get a hold of one of our experts!

John Reuter
John Reuter
1719011907
I was scheduled for Thursday appointment in the morning. After waiting ALL day Thursday, at 3:30 pm I was informed that the technition was not going to be coming that day, I rescheduled for Friday after 10:00 and had to wait until almost 12:00 (noon) for the technition to arrive. The technician took only about 15 minutes to complete the job. To add insult to injury, he then charged us $292.40 which I feel was (is) excessive.
Laura Wardell
Laura Wardell
1718985974
Jack O
Jack O
1718934864
Ethan was here today for our A/C check-up. He was very thorough and professional. Explained everything did an excellent job. Thanks
Arif Ali
Arif Ali
1718907329
Good communication, prompt reply to my inquiry.Professional, knowledgeable and courteous technician, Josiah, who came to the site to perform the work. Our heater was leaking. The root cause was identified and corrected immediately at the spot. Thank you.
Kent Toft
Kent Toft
1718901229
I use this business every time!!They are 10 stars great!!!!!!I can go on and onThey are the best!!!Riley is my main guyHe is polite, courteous,and very thorough!!He explains everything!!!When he us done everything is clean & perfectGGGRREAT guy. Compliment to your business and to himselfI will always go with Aquarius and ALWAYS WITH RILEYThank everyone at Aquarius!!!Kent and Kim Toft. Blaine,MN
David Campbell
David Campbell
1718892842
Very professional. Thank you!
00
00
1718858125
This place was amazing. I called before 8 AM today and I was asked how they could make me smile today!! I thought I had the wrong number. Nope. I told them if they could get my central air working, I would smile. 😀Shortly after the call I received a text message with a brief bio about the technician Mike, with years of experience, stating he was on his way. If I wanted to track his location, I could click the link. Once Mike arrived it didn’t take him long to figure out what was going on with my central air unit. He described everything in detail about what was wrong with it and he took the time to answer several questions I had. Mike also cleaned the unit when he was done. I am very pleased with all aspects of this company and will definitely be using them again!
Mike (Just Mike)
Mike (Just Mike)
1718846047
Always a good experience!
David Tingstad
David Tingstad
1718834301
Nate and A. J. did some electrical work at my house. They were both knowledgeable and professional as well as personable. The finished work looks excellent. I would highly recommend them and Aquarius for any work you need done.
John Meyers
John Meyers
1718830702
Brandon was here to inspect our A/C. He did a wonderful job and suggested a couple items that might need replacing down the road. This was a very good experience and I highly recommend Aquarius.
Wendy Page
Wendy Page
1718821885
Ethan is an excellent tech and Aquarius associate. Very knowledgeable, very thorough, answered all of my questions and is respectful. Provided helpful HVAC information.
Ronald Kath
Ronald Kath
1718759245
Riley took time to explain all the services and answerd all my questions. He is very professional and knowledgeable. I feel my HVAC is working at top efficiency with the suggested preventive maintenance services. Those prevented maintenance services will help to avoid a future breakdown. He is personable. I will definitely be requesting Riley for my next scheduled service.
G ROSS
G ROSS
1718740363
Nicole Eggan
Nicole Eggan
1718736861
Everything went as planned. Installers were friendly and informative.
Ginger Murray
Ginger Murray
1718735936
We really like Aquarius' professional and friendly service. They always respond quickly when we have an issue, and we like being on their service plans for water, heating, and AC.
Debra Larsen
Debra Larsen
1718674439
Wow!! Talk about over and above in customer service! As a homeowner I highly recommend Aquarius. They were incredibly thorough and also took the time to do “extras” for me that I didn’t expect. They found and fixed problems that other companies would have walked away from. I have owned my home for 28 years and I am thrilled and just blown away by the level of excellence and customer service I received. I am going to use Aquarius for absolutely everything. Everything. Thank you, thank you, thank you!!!!
Alan Wetzel
Alan Wetzel
1718657730
Micah was thorough, efficient, and explained things while servicing the water heater. Also he is a pleasant person to be with during the service call.
Ben Nelson
Ben Nelson
1718647531
Great experience. Thanks for getting our A/C back on so quickly.
Terry Bilse -Kraft
Terry Bilse -Kraft
1718637426
Mike was very professional, polite and did a very good job of letting me know the condition of our AC unit.
Cherie. Skildum
Cherie. Skildum
1718633975
While the plumber was the nicest guy, I truly felt that the service was very slow. Installing 2 faucets and a shower head and simple control should never take 4 1/2 hours!! And our plumbing was up to code! A pretty big bill for a little work.
Chuck
Chuck
1718544944
Nick is awesome…figured out the recurring issue instantly. I can’t thank him enough for getting us up and running promptly and efficiently. Super positive attitude even after a long day, would request him for any future work.
Bill Sherck
Bill Sherck
1718471827
AC not working and Nicholas got to us on the weekend and problem-solved the blown fuses. No charge as warranty work. Professional. Thank goodness before excessive heat warbing! Thanks Aquarius!
Pat Alexander
Pat Alexander
1718405710
The most thorough AC check up I have EVER had in the 18 years I have owned my house. And I get AC and furnace check up done EVERY year.
Ileana Essig
Ileana Essig
1718398249
Ethan was friendly and very informative. When he arrived, I made it clear that I was not interested in additional services, just the tuneup/inspection of my HVAC system. He went over the results and answered my questions with thorough explanations without trying to upsell me via a list of ’recommendations’, which I sincerely appreciated.
Richard Pierson
Richard Pierson
1718388233
Michael Brandt
Michael Brandt
1718382329
Nick and Marcus were knowledgeable, efficient, and friendly. Great service call.
Nathan McCauley
Nathan McCauley
1718325023
Ethan did a great job servicing our A/C unit and went above and beyond the call of duty by removing the mice that had taken up residence in the unit.Thank you.
LA Paul
LA Paul
1718317846
Nicholas and Marcus went over everything in detail and explained what should be prioritized. Even tolerated the cat that wanted to supervise their work. Great employees for Aquarius, always responsive and professional. Ended up scheduling another appointment for some electrical repair. Great company to work with.
John Stiehl
John Stiehl
1718316855
Anson MacFarlane
Anson MacFarlane
1718314204
Great service!
Joel DeMarais
Joel DeMarais
1718222835
Completely satisfied with the work Chris, Nick and Matt did installing a new Furnace and A/C system. They were very thorough, courteous and professional!
Ted ALLISON
Ted ALLISON
1718216675
Raymond Cruz
Raymond Cruz
1718192723
RayVery satisfied and impressed!Thanks to Travis, David, Adam & EricFriendly, professional and knowledgeableThey arrived explained what was going to happen and kept me updated on the process.Answered my many questions.As they finished cleaning everything up. They again insured that I had no other questions before leaving.GREAT JOB!!
Patty George
Patty George
1718150859
Brandon was great! He gave great advice, had attention to details, was helpful and trustworthy. I love that I can be in a service program with Aquarius to help me remember the updates and cleanings during the year, especially when I have too many things to remember to do. ☺️
Bryce Chu
Bryce Chu
1718148665
Nick and his partner were incredibly thorough in their inspection of my AC and furnace unit. They clearly pointed out areas of concern as well as what working properly both inside and outside. They presented clear options for repair or intervention. I felt was given all the information I needed and had all my questions answered in simple direct language that most laymen unfamiliar with jargon could understand. Highly recommend.
Dale and Carol Tilden
Dale and Carol Tilden
1718131763
Aquarius takes excellent care of my water softening and heating as well as my furnace and air conditioning systems. Also just had a new electric panel installed (needed updating).
Debra Klejeski
Debra Klejeski
1718055650
Jon answered our questions and explained everything on the checklist. He was very professional and courteous!
Jeff Peterson
Jeff Peterson
1718055086
Wally Lee
Wally Lee
1718044949
Brandon did a great job for us with our A/C general maintenance check. Very knowledgeable, and was professional and efficient.
Joe Capistrant
Joe Capistrant
1718042522
Nate is wonderful. Knows his stuff. Resolved a troublesome problem. Very pleasant, enjoyable fellow.
Cindy Rae Dainsberg
Cindy Rae Dainsberg
1718034743
Brandon was exceptional. Professional. Knowledgeable. Efficient. Kind. Caring. Remembers the client from previous visits. An excellent example of what Customer Service should be to keep customers coming back.
Gary Smith
Gary Smith
1718030176
Excellent technician. Nick is an outstanding young man and very knowledgeable. I felt like he was giving me an honest assessment of my system.
mary bond
mary bond
1717801266
Our water heater went out on Fri evening. We called Aquarius early Sat morning and they said earliest they could get out was Mon. On Sun I received a text confirming our Mon appointment but on Mon morning they called and said the earliest they could get to us was the following week !We should be without hot water till then ? We are not a new customer…. 5 months previously we had a new furnace and air conditioner installed at quite an expense. I am appalled at their service or rather lack there of ! As an established customer they felt waiting approximately 10days without water was acceptable Bad, Bad, Bad !Two weeks later…The air conditioner Aquarius installed in Dec failed to cool when we turned it on on our 1st warm days. After the poor experience I had had with them I didn’t want to deal with them again but since it was under warranty I had to. We were told we would have a technician out Wed morning. After waiting at home all day they called and canceled at 4pm. We were rescheduled for Fri morning. We had several calls during the day with updates At 5:22 pm we received a cal the tech would be here at 6pm. We cancelled our dinner reservation and are awaiting his arrival.I realize our air conditioning is not an emergency but we have spent 2days waiting for our scheduled service. This is in addition to the 10days they wanted us to wait for a new water heater(which I do think is an emergency) I feel bad for the tech who I’m sure has had a long day and must now come at 6 on a Fri evening. Once again I repeat Aquarius has failed us again !!
Todd Schull
Todd Schull
1717795955
Riley was the tech that performed our membership maintenance check-up. He did an outstanding job explaining what was included in the maintenance check-up. After his inspection, he was very detailed, using pictures, to help describe what he found and he made recommendations on what should be addressed now and what could wait until our next membership maintenance check-up. He was very thorough doing the repairs, cleaning impeccably both our furnace and air conditioner. We are going to request Riley for all our member maintenance check-ups going forward.
Gary Winkel
Gary Winkel
1717786300
John Keller
John Keller
1717778469
Gordy replaced my lawn faucet once it was clear that it could not be repaired. He explained the problem and the process to fix it in a clear and professional manner. The cost were what I expected for such a job.
Robert McDivitt
Robert McDivitt
1717771730
Great service from Ethan. Very helpful and professional.
Frank Potocnik
Frank Potocnik
1717721504
Service Tech Nick was great. Thank you
Anthony Mielzarek
Anthony Mielzarek
1717713912
Riley is always a professional when coming to the house for HVAC services. He is always a pleasure to deal with! Even my dogs like him!
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