Justin was an excellent tech. He was on time, friendly, efficient, and paid attention to detail; our shut off valve was going bad, he noticed, and replaced the part before it became a problem. We would love to have him come every time!
From the first interaction to the last, these people were very professional, trusting and knowledgeable. Our concerns were addressed and we had many options to choose from when it came to solutions. Communication was clear and easy. They did a wonderful job.
Justin did a great job reviewing our water system, researching any issues and thoroughly explained both the problem and solution. He is definitely a true professional who was cordial and knowledgeable and would be thrilled if he was the service person who always worked on our water system.
My wife did this review and I’m going to as well. I must say that I gave my wife, the greenlight, however, I felt like I was in the dark and did a courtesy call to follow up. I’ll leave it simple as a general contractor I believe it’s important to really make sure you go above and beyond to making sure you’re completely satisfied. This was done by multiple employees. I will say the sales rep Brian is stellar to work with. He knows his stuff and he’s been doing it a long time. I highly recommend reaching out or requesting Brian. The technician Tom was phenomenal. Along with Mike Brown both had done a very thorough and complementary be back to go over the system so I understand it completely. The service manager Kyle also paid tribute, making sure that all my needs and questions were answered. I’ve learned a lot. This water is phenomenal, the system I can’t tell you from living in Maple Grove is much needed. Thank you again, I appreciate all the knowledge, respect and most importantly the integrity of this company Aquarius!!
Everything went great and was a smooth process! Cole was very knowledgeable and walked me through what he was doing, why it’s being checked, and what he was looking for!
Noah and Hanna were fantastic. Arrived on time and cleaned up afterwards. When I added the replacement of my charcoal filters Noah gave me the exact price so there weren’t any surprises before the work was done. Noah explained everything he was doing and seeing as he performed the work.Great team. Great work. Great company.
Honest, friendly !Mark Hanson came out and did a water test. Mark tested everything, after finding out we have a 1/1000 well that is close to perfect. We do have some sediment deposits and with a filter system they could be elevated.He didn't try to sell us useless equipment or services. He was a true honest, not pushy down to earth person, not the annoying typically salesperson.I Highly recommend Mark and Aquarius.We did not buy anything from Aquarius(yet) but after our experience they would be my first call.David Emmer
Andrew was very professional and courteous. His knowledge of the system and installation skills definetly reinforced our decision to go with the Kinetico system.
Our service person was Joe. He was very professional, courteous, made sure our needs were met, explained things well and was punctual. Would recommend.
Appreciate the quick appointment, someone came out within 2 days of scheduling. Great communication regarding when they would arrive day of. Joe was awesome. Diagnosed the problem with our kinetico filtration system. Explained the issue in a way I understood. Was quick to fix. And helped to get us filters for next time for next replacement. Filters were way cheaper than where I was getting them before. Very much appreciate the time and effort - now we can drink clean water again!
Great response time...I was impressed with Ryan's great service. He was able to diagnose and resolve my water leak in a timely manner. I was happy he was able to identify the cause of the out of the ordinary leak.
Chris was very thorough and sounded confident that he found and fixed the issue we have been having. I have much more confidence and hope this time that the system will now run as it should.Thank you Chris!
Very happy with Aquarius. The tech, Nick, gave me all the pricing upfront, no pressure to do anything, and helped identify a separate issue with my water heater. They scheduled an appointment to come out the next day to look at the water heater, and have been told I saved $100 by scheduling while the HVAC tech is here. Will use them again.
We've had 5 or 6 Aquarius techs in our home in the past few months. They are all very good at what they do and a pleasure to have around. Aquarius is also great at communicating with the homeowner. Truly a well run business.
Very professional. Did a great job and were very clean and protected the floors. Left no mess! Also came back next day to adjust something at no charge.
