How Often Should You Have Your Water Softener or Water Treatment System Serviced?

Hard water is a common problem in homes across Minnesota and Wisconsin. Suspended minerals like calcium and magnesium cause pipe corrosion, stains, and spots to form on glass and other surfaces.

Hard water can also cause your laundry, especially white clothes, to be dull and stained. Bathing in hard water can leave your hair and skin feeling dry. You know that a water softener system can help eliminate hard water issues.

But, do you know how often you should have your water softener system serviced?

How Does a Water Softener Work?

a person holding an electric heater

Your water softener system is likely installed at the point the water enters your home. As the water enters the water softener, it flows into a tank that contains resin beads that are saturated with sodium (salt).

Every few days, the beads are rinsed with salt water, usually at night, to recharge the sodium level. The suspended minerals in the water bind to the sodium-rich resin beads and the water output are free of minerals.

This soft water is then safe to use for drinking, cooking, cleaning, and bathing.

Alternatively, you may be using a salt-free water softener to remove minerals from your home’s water. This type of water softener system doesn’t use salt or chemicals.

Instead, the system alters the chemical makeup of the magnesium and calcium in the water. This change inhibits the formation of build-up in your plumbing as well as providing the same skin, hair, and laundry benefits as salt-based water softening systems.

How Often Does a Water Softener System Need Service?

A good water softener system can last anywhere from 10 to 15 years with proper care and maintenance. Ideally, you’ll have a professional like Aquarius Water Conditioning service your unit at least once a year.

This is the frequency that the majority of water softener system manufacturers recommend. You’ll also want to have your water softener serviced if you notice a change in water quality, which could indicate an issue with the unit.

Do I Have to Hire a Professional to Service My Water Softener?

Like most of your home’s systems, there are some things that you can do to maintain your water softener. Keeping a good eye on the salt level and refilling it as needed is a good start.

But, it’s also a good idea to occasionally scrub the brine tank to remove built-up salt deposits from the sides. This helps to ensure that there’s a proper level of sodium in the softener to charge the resin beads, so they can do their job. Beyond that, there isn’t much you can, or should, do to your water softener.

What Does Professional Water Softener Service Include?

a water pouring into a glass

When you hire a water conditioning professional like us, you’ll receive a complete annual inspection of your water softener. The process of maintaining and servicing a salt-based water softener involves:

Inspection of the Unit

The first step of an annual water heater service visit is an inspection of the unit. This will include checking all the electrical connections, input and output valves for water, and moving parts. Any parts that are worn, defective, or broken are replaced during this visit.

Water Softener Cleaning

One of the most important steps in a water softener service visit is a thorough cleaning of the brine tank and other parts of the system. Our technicians are highly-trained, experienced professionals who know exactly where to look for crud and build-up and how to get rid of it quickly.

Charging the Resin Beads

Your technician will make sure that your water softener’s salt level is adequate, then they’ll initiate a charge for the resin beads. This will allow the technician to evaluate the system’s functions, making sure that everything is working as it’s supposed to.

Calibration of the Settings

Water softeners can be quite complex, and it can be difficult to get the settings right. The problem is that if a setting is a little off, your unit may not function properly and your water won’t be softened. Our experts know exactly how to adjust your settings for maximum performance.

Water Quality Assessment

In addition to all the items listed above aimed at maintaining your water softener, we’ll also test your water. We’ll carefully monitor the levels of minerals and impurities over time, so we can predict changes that will occur and head off potential problems.

Salt-Free Water Softener Maintenance

Salt-free water softeners don’t require as much maintenance as their salt-based counterparts. They provide consistent, fairly trouble-free service for years to come.

Salt-free water softeners rarely need servicing at all. However, things may not always work right. Power issues and other problems can cause your salt-free unit to malfunction or stop working. If you’re experiencing any issues with your water softener, we can certainly take a look at it to see what’s happening.

How Long Does Water Softener Service Take?

You have a busy life, and you don’t have time to waste. We understand. When you schedule a water softener service appointment with us, you can rest assured it won’t take all day.

Most of the time, we can complete an inspection, make the necessary repairs, adjust the settings, and test the system in less than an hour.

Schedule an Appointment for Water Softener Service Today

Has it been a while since you’ve had your water softener serviced by a professional? Are you concerned that your home’s water isn’t as soft as it once was? Does your water softener seem to be less efficient as it ages?

If you’ve answered yes to any of these questions, contact us at Aquarius Water Conditioning today to schedule an appointment. We’ll send a technician over to inspect and service your water softener right away.

Nicholas Kintigh
Nicholas Kintigh
1739846058
Wyatt was very knowledgeable and friendly. He seemed to know what needed to be done and explained everything.
Jodi Powell
Jodi Powell
1739844907
Great customer service!!!! I would highly recommend!!!!
Charlie Cremers
Charlie Cremers
1739835727
Justin from Aquarius Kincetico was great. He was very knowledgeable about our drinking water system, and our water softener system. He walked through everything with me. Thank you again for all your services
Diane Chaussee
Diane Chaussee
1739834775
Derk was so informative and always asked if we had any questions. He answered every question that we asked him. He was pleasant, knowledgeable, and very nice. It was a wonderful experience and we are so happy we have this system now to drink good water! Thank you!!!
Rod S
Rod S
1739831646
Very friendly and knowledgeable. Nick is a great representative of your company.
Jim Molitor
Jim Molitor
1739831493
Very knowledgeable and helpful
J Carroll
J Carroll
1739828599
On time, professional, and efficient. Ryan / Aquarius knows what he is doing!
kurt nyberg
kurt nyberg
1739827475
The people there are supper great and did a great job explaining what we needed to know about it and installing in the time he said
Greg Wax
Greg Wax
1739827456
Rena Shepard
Rena Shepard
1739827174
Anthony was very nice and patient with all. Did a great job and explained everything to me. Thank you
Robert Boyle
Robert Boyle
1739825454
Great and professional installation.
jane larson
jane larson
1739823632
Mike was very thorough and explained everything he was doing. He was a great representative of Aquarius Home Services.
Erik Johnson
Erik Johnson
1739818756
Great service
Maria Fernandes
Maria Fernandes
1739818541
Technician was awesome and did a great thorough job with routine maintenance and system inspection, including taking sensor measurement data at a ceiling vent. World-Class professional knowledge, talent, and technical skill. Thank you, Alec! We look forward to AC inspection in the approaching season, as well...
Gail Brandt
Gail Brandt
1739817675
Gordy provided great service.
Donna Kodet
Donna Kodet
1739810757
Great experience with work done today.Excellent explanations on systemThey were happy to make adjustments as requested. Highly recommend them
Andrew Blattner
Andrew Blattner
1739747698
Great service and experience! Andrew was awesome!
DAN KOLAND
DAN KOLAND
1739683557
Nick repaired our furnace on a Saturday night. He walked me through what was was wrong and had it working after a short period of time. Nick and Aquarius are the best! It would have been a cold night without them.
Christopher Sobraske
Christopher Sobraske
1739658824
Ryan Kahl did a phenomenal job! Extremely knowledgeable about our system and was able to answer all my questions. He was very professional and helpful especially with taking the time to make sure I was 100% confident in our system along with giving me helpful tips above and beyond our system. He really exceeded the value we expected from our service plan.
Corinne Klitzke
Corinne Klitzke
1739645858
Heather Reynolds
Heather Reynolds
1739644317
Max was very helpful!
Bill Enloe
Bill Enloe
1739570182
Pete Hayes
Pete Hayes
1739565324
Was a bit hesitant on keeping up with Kinetico!! But your two service techs ( Justin and Hannah)went above and beyond what I was expecting!! They spent so much energy and information related to my issues , making it a pleasant experience. Like I gained two new friends. Plus explained how a different service should take care further issues. Definitely would like to see them for my next service!!! Even got my wife back on board. Thanks again. Pete Hayes
Debbie Doyle
Debbie Doyle
1739561479
Aquarius came out this morning and replaced two toilets and did some plumbing work downstairs all in one morning. The plumber, Joe, was efficient, answers questions, provided helpful information, and was very friendly and personable. I will DEFINITELY use Aquarius again.
Matt Van Beusekom
Matt Van Beusekom
1739558449
Excellent and efficient work. Would definitely recommend!
Josey Dooley
Josey Dooley
1739557030
Amazing service!
Jessica Tracy
Jessica Tracy
1739556713
Gordon was very friendly and knowledgeable - makes the visit/process so much easier.
James M
James M
1739555300
After months of high water bills and feeling itchy, the Aquarius team came to the rescue. My 25 year old kinetico softener finally gave up and was constantly cycling. At the end of the service call we realized the old unit wasn't worth repairing. They sent out a salesperson the same day, providing a great range of options to fit my price point. My new softener arrived early so we were able to move up the install date. Install was flawless and we're back to having the softest water ever. I'm super happy with every interaction I've had with the Aquarius team. They are all super friendly, knowledgeable, and professional. I rarely leave reviews and only leave them when I'm really impressed. That's definitely the case with this company.
Brian Hagen
Brian Hagen
1739551834
Steve Sherwood
Steve Sherwood
1739551765
Great service. Prompt and knowledgeable
Peter T
Peter T
1739551605
Dirk did a good job communicating and installing the system. Recommend.
Nancy Lahmann
Nancy Lahmann
1739551066
Dylan checked boiler and did a thorough inspection. Very polite. He also knocked off a big ice chunk outside …extra service and much appreciated.
Ann Marie Haerter
Ann Marie Haerter
1739550777
Friendly, efficient, knowledgeable
Kenneth Schwebach
Kenneth Schwebach
1739498359
Great service tec! She was very knowledgeable and helpful.
Neal Kempel
Neal Kempel
1739497034
First, Aquarius responded to my interest in an RO system promptly. After deciding to commit to their solution, the installation, Including a water softner solution, it was scheduled the same week. Michael was the installer and he called when in transit and arrived right on schedule. We went over the work to be done and the placement of the equipment with only one issue that arose. The RO and water softener installation would not be a problem, but plumbing for the outdoor outlets would require additional material and labor, not included in the quote. I was looking forward to using the outdoor faucets without switching the system over. We elected to continue with the installation and Michael kept us informed throughout the day of his progress and completion time. He had everything cleaned up and provided us with a review of the system. To date, we are very pleased with the system and want to thank Michael for a great install. My only recommendation to Aquarius would be to take an additional step, during the initial meeting possibly, and physically look at the plumbing to ensure the quote covers all the materials to meet the customer request.
Jacqueline Garberg
Jacqueline Garberg
1739496644
Wyatt was thorough, considerate, a trusted service professional! Thank you!
Deb N
Deb N
1739489085
Tyler from Aquarius Home Services did a great job! He was extremely knowledgeable and helpful.
Jeffrey Ek
Jeffrey Ek
1739486327
The techs are always very cordial, explain what they are doing, and in and out as quickly as makes sense. Having said that, I’ve never felt that they rushed through their work.
Keith Wolff
Keith Wolff
1739485872
Everything was checked out and explained the tech was very informative would recommend them. Thank you!
Jessica Fisher
Jessica Fisher
1739484813
We have had our Aquarius services longer than a decade. During this time, the equipment has never failed us, but more importantly we have received absolutely outstanding customer service anytime we have needed anything. Today was no different, Wyatt came to our house to do our periodic inspection and was able to help troubleshoot a problem and find a solution the very same day. The entire time he was here, he kept his workspace, clean and orderly, and he was very polite and respectful of our home. The shocker came when he was about to leave and told me this was his fifth day On his own! Very impressed, not only with him as a person, but the quality of employees that come out out of Aquarius. Highly recommend this company.
Jane Ogren
Jane Ogren
1739484717
Friendly and knowledgeable
Mike Gunderson
Mike Gunderson
1739483907
I had an old furnace that was on its last legs and needed to be replaced ASAP.Day one: Service Tech arrived 2 hours after initial contact with Aquarius. Sales Rep arrived within an hour of the request. Deal was made and installation appointment scheduled for the NEXT DAY!Day two: Contacted by the installation team at 7:00 am. Arrived at 7:30. Finished up by 2:30.All of the staff that I dealt with were friendly, professional and great to work with. They explained everything very well. I was expecting to wait 2-3 weeks for a new furnace and A/C. This was all done inside of two days. I would 100% recommend Aquarius to anyone needing any type of home service.Tall Mike, Mike Sippel, Chris Oigard, Dave and Luke it was great to work with you. Thanks for everything!Oh, they like dogs too.
Katie Raymond
Katie Raymond
1739481339
Sue Ufheil
Sue Ufheil
1739471348
Colton was very professional and explained everything he was doing. Very happy with service today.
Jarrod Wieland
Jarrod Wieland
1739470866
James Grant
James Grant
1739469886
Wonderful experience with Andrew & Joey , installed new efficient electric water heater . Courteous , clean , efficient, highly recommended
Jeremy Ruth
Jeremy Ruth
1739468208
Justin and Hana were super friendly and they helped figure out an issue with our RO system. Great appt
James Dixon
James Dixon
1739466779
Creative problem solver, pleasant personality, efficient and cleaned up well.
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