We have had Aquarius out to our house for years, but Mike was amazing. Explained things that no one‘s ever explained to us about our system. We really appreciate him!
Chris explained everything to me that I needed to know. He was polite and curtious. He did an amazing job fixing all of our plumbing issues. We're very pleased!
Cole was personable. He was knowledgeable. He answered all of my questions. He took great care while in our house. I wouldn’t hesitate to recommend him to others, and will be requesting him during future visits if available.
Ryan and Sawyer did a fantastic job with our install today. They were professional, smart, well mannered, and knowledgeable. I wish we could have them for dinner they were that great. They asked for our opinions on placement and catered to our wants, they left no traces of being here, demonstrated everything and went over it so we would understand. They were fun to be around and we were impressed by their work and attitudes. Would recommend them 100 out of 100 times.
We had Cole out for our 6 month service check-up. He was very respectful and explained everything to my wife as I was not home. He also detailed in his service report was was done and the readings that he found when doing his tests. Excellent customer service Cole..!!
We acquired a water filtration system when we bought our home. We finally got around to having someone come and take a look at the system to ensure it was functioning properly and to replace filters, etc. Cole was an absolute pleasure to work with! Very knowledgeable, informative and thoughtful! Would recommend to anyone not feeling super confident in how their system works and what to look out for when it starts to fail.Thank you Cole!!
Mike is highly knowledgeable and has done a fabulous job. He is quite patient in explaining the problem and addressing adequately. He is an asset to any organization.
Ethan just left from a furnace tuneup. He was very professional and worked efficiently. He answered my questions. You guys do a great job! Thank you, and kudos to Ethan!
Aquarius water systems truly stands out with their excellent service! From start to finish, the entire process was quick and seamless. The team was professional, knowledgeable, and genuinely cared about addressing my needs. They took time to explain all my options and ensured I was confident in my decision. If you are looking for a company that delivers top-notch professional service and quality products, Aquarius Water Systems is the way to go. Highly recommend!
Eric, was on time, very polite, efficient and explained everything clearly and helpfully. I would definitely recommend him and Aquarius Home Services to anyone.
We received exceptional service from Erik. The valves he installed were in a very tight space and took a lot of finesse to put in. Erik also took great care to protect our floors.
Cole and Caillou were great. They explained what they were doing and made recommendations. They were very friendly and respectful.Unfortunately, I realized a couple of days later that the hot water faucet, which had been working fine prior to getting the system flushed, no longer put out water. It was a very quick and simple fix for Chris to reconnect the hot water dispenser to the system, after it was left disconnected. If I'd known what to do, I could have done it myself. Everyone involved was pleasant and courteous.
My 22 month old furnace from Aquarius wasn't heating correctly. Aquarius was able to send technician Nick the same day and all is well. So glad it's still under warranty. Great job!I want to add an update as the weather gets colder. Technicians Brent on 11/21/24 and Nick on 1/8/25 did a great job getting my furnace operating so it heats the house. As of yesterday 1/11/25 I have found more water flowing from some internal place in the furnace. To get things to heat properly I have to leave the cover open & put a small towel to soak up water and change it every 3-4 hours. I have included photos of where the water is corroding the metal inside, and a second one showing where I have to put the towel. It may be a safety hazard but what am I going to do? I wonder if this is a defective furnace built during Covid times when everything went wrong. I would like someone from Aquarius (maybe a couple of your great problem solvers) to schedule an appointment with us to fix it once and for all, or replace my new furnace if it comes to that. Thanks!
Alec came for furnace tune up. Did great job. Impressed with everything he checked for and explained.Jon came to check the Kinetico Water System and got the system working the way it is supposed to. Fine tuned the system. Did a great job. Very knowledgeable about the entire process.Both men very knowledgeable about the systems that they were working with.
My Experience with Aquarius was Five Star Plus from beginning to end. Everyone involved was highly professional and explained everything to me as they did the job. Thank You All for a very positive experience.
Both Nick and Wyatt were very personable and professional from the moment they arrived to the time they left. Put down a rug at the front door and wore boot coverings while walking thru our home. Diagnosed problem and gave options for repair. Once repair was chosen they went the work quickly getting the parts needed and making the repair. Tested out system for proper operation and notified when complete explaining and answering any questions.
Great experience with Aquarius Home Services! Technician Kong was very professional. I learned a lot and was able to choose the option best for our home. Thank you!
Helped rewire my themostat that I didn't know was wrong. Tuned up the furnace and gave some good advice for how to keep it humming. Will definitely use again in the future.Update: Feb 2023 - Just got the furnace tuned up. Very prompt, clean and professional. Bin and out in just over an hour.Update Jan 2025 - Helped replace a faulty temp sensor. Very helpful and courteous.
Stephen was able to explain things at my level where I felt comfortable and assured that he, not only knew what he was doing, but also that this company was about helping people, not just selling us something. Even in arenas that he did not feel he was an ‘expert’ at, Stephen was explaining our new purchase with the water filtering service, so that I felt confident in the WHY we did this in the first place. He was professional, informative and worked at a pace that I knew he executed quality. Thank you Kinetico and Stephen!
